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Salon service and clients

20 Aug

Welcome to BACK2MYROOTS B2MR

Created as a source of advise education knowledge skill experience a place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.

Hairdressing and the Service Industry:

My Blog is about hairdressing, products, but also about the service Industry.

Something we as stylists provide in some case the service we don’t offer! we forget! we get lazy,complacent !!

Quite simply: After a bad experience to a highly recommended salon would you expect a client to return would she recommend this place this experience? maybe but it would not be in a positive way!

The answer is a Big NO! so can you see where we are going with this?

The Salon is no different  to any other service related business how many times are we on a role that busy day fully booked up and yet we keep fitting people in that busy day becomes an exceptional day! or so we think but was it?  In these very competitive times offering exceptional Service that totally special experience is key to having and more importantly retaining clients and indeed getting new recommendations.

So that Busy day: A salon should be fun full of life, interaction, friendly, inviting, the problem with that busy day that big money earner it’s a short term view to success and reaching a consistent level of steady bookings.

When we over book, keep clients waiting we compromise the service in some cases we take short cuts we have to seek the help of others, we might get an assistant to do a colour application that we normally do or that blow dry, we have all done this but it does not go unnoticed trust me your client does notice.

{Having that policy of booking and sticking to it  gains respect sets boundaries}

So on reflection: Although it was a busy day a big earner it was chaos you fitted new clients in but at the end of the day how many did you loose? a happy client recommends an unhappy client does not!

You will never reach a level steady busy days with good client retention when you take short cuts and over book money should not be the motivator! concentrate on the client the busy days the higher salary will follow! other wise that busy salon will start to look like this!

Whilst the Salon down the road thrives! maybe with your now moved on Clients! should this happen to you it’s time to reflect on what you are doing how you are doing it and what your real goal is!

We all have to sometimes take a look in that mirror and remind ourselves that no one is indispensable and that service and the client retention Recommendation are key to success.

Consultation:

The Key to success is the time you take with that consultation it is important to note that a consultation should not be limited to new clients that little bit of time spent for that quick review with a returning clients puts then at ease makes them feel special.

This is your time to introduce your self to put your client at ease share thoughts ideas, educate them with your knowledge,  Most Importantly be Honest!

In some cases this honesty could be a recommendation that a colour service at this time might not be a good idea but conditioning and working toward that service would.  Trust me this works! you have been honest explained why this may not be a good idea you are building trust,respect, A relationship!

we are in the business of offering service advise solving problems solving solutions.

A tall order far removed from just standing behind a chair talking about yourself in a flaky none caring manner!

As an example when we get hair like this, on the left slightly over processed looking dull. Condition refresh recommend products: Discuss realistic goals set out time frame book that important revisit all stuff we know all stuff we forget about!

I moved back here from Canada  almost two years ago and still have contact and relationship with clients to this day.

They become friends it becomes a relationship its a journey we take! its  fun!

Things to think about!

* Consider clients skin tone, eye colour, how they present themselves!

*Never put a shade chart on a clients lap and say! What colour would you like today!

*Never Compromise your standard.

*Have Boundaries.

* Honesty is best Policy.

* Take the time to listen, be educated, well informed, creative and skilled!

Mike B2MR

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