Salon atmosphere staff relationships. That creeping in of negativity. Staff competing with each other gossip unprofessional attitude general lack of mutual and self respect? How do we deal with this?
As I write this I am aware that it is not a topic that everyone wants to read about! I question if i should touch on it. But it’s real maybe not so much in the high end big city salons or some of the larger fashionable chains franchises [ not that they are exempt from issues i know that’s not the case]
What motivated this is those small towns and city salons. The ones where the local college provides the next batch of new stylists all competing to succeed. It is driven by that need to address these social issues. That attitude of not sharing. “The toys in the sand box syndrome”. The cruelty that can be carried on through out ones working life that of the school play ground bully pack mentality. It exists It’s cruel it’s harsh it’s unprofessional! Spiteful Gossip! delight as a fellow stylist makes a mistake something goes wrong.
Have you been? Are you ? Is you salon effected by this? It’s a issue in our industry that exists and seems to stay in house under the carpet. yet it can be and is so destructive to moral! standards! client retention! staff retention and just day to day attitudes.
There is and alway has been competition among stylists, on one hand encouraged as healthy by owners ,But left to it’s own devices and to run it’s own course un checked it can be that staff end up spending more time gossiping about one another instead of supporting each other.Some stylists enjoy in-fact take delight when another stylist screw’s up how sick is that. So much for support team work putting the salon and the client first. Negative feelings and action can occur between others.” I hate it” but if sadly it’s part of human nature it should be dealt with in an adult manner .
Issues should be addressed dealt with and not allowed to fester. Maybe it’s should have more focus as an issue in the training they program on how to deal with co-workers and customers.
A recent article here in the Uk suggest that still not enough training is given to apprentices in the service industry with regard to communication and what true service really means.
I think working with others and relationships and learning how to respect one’s self and each other should be included
It can be a stressful job for some for any of us at times motivation seems to be on the back burner. ,If you want to be a hairstylist. You must love people and that includes your co-workers.
have a true understanding of what service industry really is .for me and many other industry professionals it’s passion drive motivation and challenges stepping out side of your comfort zone to explore all that this industry has to offer.
Quote Mr Steve Polinsky
One of my passions has always been to “teach” the motivating “keys” to helping people “wake up” and succeed out of their “box” . So many stylists are complacent and afraid to approach “strangers”. We are all human, as Mike says, and it takes only a tiny “shift” in our behavior to make a major difference in our careers. You need to “reach out” all the time. As a mentor of mine used to say:”Inch by inch is a cinch”. We’ve heard this before…but we need to have the courage to “start”. Successful stylists and business owners have a natural passion that motivates; an energy that attracts, and a sincere interest in people. These are the things we need to cultivate. Sharing great information and experience is one thing…getting people to use it, is another. I’m still working on the “magic” formula. Will keep you informed.