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Category Archives: hair dressing training

The hair salon: The experience business


Back2myroots : A place to share thoughts and grow idea’s. B2MR

What is the hair salon or Spa? What business are we in? What is it we are selling or producing? Yes it’s. Hair cutting or colouring or a variety of the many services we offer as a salon or spa. Consider this we are really selling or providing an experience.Oh and we are the product that makes this happen.

Lets take a look at this together:

We are in the business of pamperingDo you think your client comes to you wanting expecting the same as last time! NO! They trust you. They come to you because they like you. How easy it is to forget that we have the power the skill the knowledge to make them feel special look great.it’s so easy to get complacent.

Where does this all stem from the Consultation. Our time to review past styles and looks and suggest the new! The upgrade! That shared suggestion of a new colour a new look. It shows you care ! It’s not selling. It advising it’s what you me we are paid for ‘expertise’.

This process of taking the time to talk and assess with your client should happen every time they come for an appointment. Not only with new clients and then on odd times there after. We are constantly looking for and indeed advertise for new clients: Did you know that on average over 50% of new clients to a salon never return for a second visit! Maybe just maybe we need to look at this! Maybe we need to do something differently or make some changes.

For change to happen:

How do we make change happen, what do we need? Firstly we need to know that if nothing changes if we keep doing the same old thing we get the same old results! Change is scary change is challenging! How about change is exciting. No one likes change it takes us out side our comfort zone. However scary it is such a positive move to make to reassess goals and vision to take control. To honestly look at what you can do differently where those weaknesses might be.

Have a goal as a salon to keep as many new clients as possible  look at what you do what you offer and how you perform. The service.That consultation. The salon and indeed staff image the atmosphere. The right team with the same vision on the right tracks!

An example of change.

Last week i gave my wife a new cut and colour. I gave her a lesson in styling the new look. I gave her  a brush. Today she was doing her hair ad i suggested that for the new look to work she had to make  a change! If she intended on styling her hair the way it was before then it would not look any different. For change to happen she had to change the way she was styling her hair! She laughed and agreed but it’s not easy she said! True but nothing is unless you practice you get out what you put in! I re did her hair for her and suggested she practice doing things differently! Thus making change happen. Lesson change is not easy!

Asking for help. Doing research.

It takes a bigger person to ask for help than to just muddle along. Expecting different results without making any change. Admitting to ones self that change is needed and that it might well take some time commitment and work. But know this every thing is possible. With time patients and willingness for change to happen.

The key’s:

Creative thinking:

Innovative thinking:

Collaboration with staff and or team mates:

Communication:

Commitment to the process:

Mike B2MR

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Hair cuts techniques styles


Welcome to BACK2MYROOTS B2MR regular postings of fresh new topic’s

Following in the steps of our make over article some food for thought

A place to share thoughts: review hair colour, products and techniques.

I’m often asked how many different hair cuts are there ? My first thought was thousands but then if one really thinks about it well it’s quite an interesting thought process.

We need to think this through a little!

Long.             Anything past shoulder blades

Medium.        Shoulder blades up to nape or chin length

Short.            Anything above this.

Remember this is my thought process into the question asked not a definitive way of assessing or going about cutting or assessment of length or look, just sharing thoughts views on the process! My thought went to layers why layers. well at the end of the day if not all one length then layers to some degree or another make form the shape. It could be argued that layers are required for a perfect on length look for that wonderful swing and movement!

We must not forget techniques, slide cutting, castle thinning shear, razor Cutting, and the many other tools we have at out disposal but these are techniques if you like artistic license, freestyle cutting.The basic’s don’t change the length and degree of layering.Shape form, weight distribution. This sounds to simplistic all hair cuts are length and shape created by degree’s of layering. Simple it’s not because with this description we have to consider the real part creative talent, skill training. Any hair cut however basic or however complicated is a mixture and blend of above techniques.

What is a hair cut:

A hair cut is weight distribution it is having understanding of when cutting hair off where it will fall and lie how it will contribute to the final shape. It is being able to see and imagine shape. Someone once said a great hairdresser should see a shape in 3D know how it will look, I think this a perfect analogy.

A great hair cut is a blend of the degree of laying but having a full understanding of weight distribution and a vision to see shape.

The key is that consultation. On length and shape but also first and foremost to understand that if you put a weight line in with your fist cut it will dictate the whole cut it can make the difference between good bad average or just not good.

What ever we are doing creating has to start with a foundation. If you do this a weight line can be moved as a shape forms if you commit to it off the bat by dictating from the crown you have know room for change maybe that odd growth pattern double crown all things that can cause issue!

It can also be said that one length really is only when cut to 1/8th of an inch all over and left to grow but this would only be true as it grows out if you turned the person up side down. but then we are back into weight distribution why because you cannot cut a straight line on a curved surface and given the shape of the head we have thousands of curves and angles to play with hence understanding weight distribution.

I think that angles on the head could be by think about a fan placing on the crown open it up  many angles now place on crown different direction again many angles how to they the work together? These two shots above and below highlight perfectly bad hair i really don’t know whats worse 1/ That maybe the lady likes this look? Or 2/ slightly worse that she paid for it and a professional thought this acceptable. It’s really bad

As an exercise try this:

Stand behind your client take a section across the crown about 3inches wide comb it straight up now look below your fingers at the section the distance from the crown to your fingers is less in the middle than the distance on the out side of section, why because of the curve of the scalp so it follows that it will be be straight when it falls. Now take that same section and lean it to the left as you do this the hair from the right and into  middle of the section will fall away carry on with the hair traveling to the left of the section the further you go the more will fall away. This is weight distribution!

The hair cut is a hair creation. A style. A look. A fashion setting trend. A statement of individuality. If all of these are the case. Why as stylist do we in so many cases stick in so many cases to cutting the same look on everyone? Without any thought to some very basic points or stick to the safe options on the styles we can create. Will is suite this Client? Do they have the right hair type and features? Can they carry it off?

An example of a make over: Razor cut:

As stylists we owe it to both ourselves and our customers Clients to advise in an honest way on what might work be suitable look good, If we don’t do this are we really doing our job to it’s fullest are we being real professional are we being honest?

                      ready for a make over the next day she gave birth!

I ask these questions of my self constantly do you? We live in a society that for the most part is very accepting and tolerant of most things, People come in all shapes sizes have different needs desires aspirations all good but we as hair stylist have to take a lead and advise honestly what looks good what will not work.

When thinking about shape texture a look should we not consider the type of hair fine, thick, curly, growth patters at the nape of the neck to the hair line will that fringe {Bang }work for this client and her life style? If i cut this harsh blunt line at the nape will the hair lie the way i want it to? or will it always look lop sided? will that fringe work can i over layer ? yes you can should i add texture? questions to ask your self!

Should i cut a harsh line maybe it should be softer! Why do you see so many men with lop sided cuts? Answer no account was taken for the way the hair grows! just because you combed it flat against his neck cut a perfect strait line does not mean it will lie this way!

At this juncture you may be laughing or thinking this is not me maybe not if so great you are one of the few. I think the fault with these issues lies in training or lack their of! to little time spent on the basic points key to understanding how to build and create a great cut!

                                       well quite the change

Shape  for Example:

when will we stop re vamping the Bob with the chewed up wings the spaniel look! every look has it day but this one is done and oh so dusted, half the women wearing it should not be! In some cases the lines created are just wrong a heavy women with a thick set does not need a strong blunt line emphasising no neck round shoulders. Think about this really fine hair textured within an inch of its life for that shattered edgy look around the chin will it does it work?

The same can be said for cutting this shape into wavy curly hair the line will not hold in the nape area and the length left again around the chin line will curl up looking like to Brillo pads, yes it looks great when she leaves the salon you have hot ironed it with an inch of it’s life, guess what it’s raining it’s Grey it’s damp what it’s going to look like?

We need to consider these things as professional is a bad look a good representation of out skill and ability will it get us recommendation will it get us client retention? It’s all about honest it’s all about that consultation it’s all about your standard your skill your passion your ability.

                   Razor cut side view lots of movement and texture

My question is. Can you be honest does any of this apply to you? We are none of us perfect but we have to question our choices. We have to raise the bar we have to have skill, passion and a real desire to make a difference! DO YOU!

These shots are of a young mum to be. She was heavily pregnant hated how she looked and felt. She came into the salon I was working at her words were. I have been to three salons today I want all my hair off  a total change. No one will do it they look at me like a crazy pregnant women.  I smiled said i will. she said really. As you can see the rest is history! next day she gave birth . She called me three days later to thank me.

To share, to seek new knowledge, skills and techniques to share experience is to grow!

Mike B2MR

I would love feed back on this through this blog article or my web site:

http://www.back2myroots.co.uk/

 


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The dynamic’s of business. In the hair salon


Back2myroots : A place to share thoughts and grow idea’s. B2MR

Owning a salon. 

Running a successful business has many challenges yet equally can be so rewarding. You get out what you put in. As a salon owner you have to wear so many hats. Think about all the jobs you do out side of hands on hair. How do you ever find time to service your clients. Like so many salon owners is it a juggling act. Do you wish you had another pair of hands or could delegate more? Are you a leader able to delegate or are you one who keeps a tight hand on the reins? If so could this tight rein be holding you back?

Why do I raise such questions?

The dynamic’s of a hair salon are quite complex for many reason’s it can run either like a well oiled machine or it can stumble along never really functioning to it’s full potential.Why is this? What turns function into dysfunction? When or how does it happen?

Vision goals communication:

As a salon owner or indeed as a stylist. When you started in the profession you must of had a vision of what you expected it to be like.

A vision for your salon your business that perfect salon. As a stylist maybe it was the path you had plotted for your career, your success. Take a moment are you still realising that vision or have you compromised got slightly derailed? Don’t be discourage it happens without even noticing! Why? Because we are to busy being busy.We lose focus we forget the plot.

Dysfunction creeps in due to. Loss of vision. Lack of strong leadership. Communication breaks down. Collaboration between team members breaks down. Negative competition creeps in. This leads to break down in morale and so effects the working environment and atmosphere. Client can and do pick up on this! This can be cause loss of client retention and so decline in business.

What is required is positive interaction and communication! as above maybe not!

Can this be avoided?

Yes of course it can. I’m not suggesting that this is the case in every salon.What i am suggesting is it can so easily happen.To avoid this sometime professional help is required an outside opinion on how things are looking and running. This takes courage. This takes a honest look in that mirror ask your self the questions. Is my vision a reality? It’s hard to be honest with yourself!!

Are you as the owner leader manager communicating with your team? Do you have the right team. Are they on board with your vision? Have you ever shared that vision with them? As a staff team member are you getting the support you would like? Is your vision of being a stylist on track? Are you a team player?

 Do you have? Regular meeting. Do you openly discuss CHANGE and IMPROVEMENT! Are you honest with each other.

Sit together have an open face to face discussion:

What is required for change:

What is required for change to happen. Honest constructive Dialogue. Collaboration. Want for change. Vision supported with Innovative thinking. Willingness to work together through the challenges to make change happen. ‘COMMITMENT’.

Working in a salon being a part of a team.

Maybe your renting a chair in a salon have your own business? The above still applies,Not all competition is healthy it can become negative and destructive for all parties! We have responsibility to. Our selves. Our work mates. Very importantly our clients. To have a full understanding of the salon our workplace our shared vision our goals .To help each other reach these goals.TEAM WORK!

Then there is finding time to reflect on.

The direction you and your business are going in. The service you offer the standard of work being done. What ever your business model. How often do you take the time to reflect on any of these topic’s in an honest reflective manner? We have to find time take the time to explore avenues to offer help advise guidance.Training up grades staying current with all aspects of our career and business. Seeking out and getting help and advise when required.

On top of all this. New products. New techniques. The challenges of running owning managing a business are is huge. Not to mention the managing of people staff issues it’s so much to deal with. How do you? Help is at hand. All you have to do is seek it out be ready and open for change! The challenges it can bring!

Help can be found in many forms, to help and guide you on a journey to reach your true business potential.It is a partnership in as much as you still have to work face challenges make some decisions. You are guided mentored and encouraged supported all the way. Online support both audio and visual downloadable material.weekly updates and check in. Such a worth while programme that will inspire you and your team onto bigger and better. How do i know I did it!

 Any questions please feel free to email me or post a question i will respond. Are you ready for. A new look at what you do, how and why. Are you ready to step out of your comfort zone? are you ready for a challenge?

Mike B2MR

 

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How important is the hair client consultation?


Welcome to BACK2MYROOTS B2MR

It is my goal to create a platform that over time will become a place to share thoughts review hair colour and products.

The Consultation your time to shine:

I’ve been a fully trained stylist for over 20 years have been fortunate enough to have experienced many aspects of the hairdressing Industry.
In the many years working i have been working with clients. I like to think that nothing shocks or surprises me. Many have shared with me every issue that a client can bring to the chair.

I’ve seen young women come in with orange roots and white ends. I’ve seen red roots and black ends. I’ve seen hair looking like a traffic light from violet to blue, colors that usually are reserved for flowers.When I see these mistakes colour failures in some case hair nightmares one cannot help but feel oh so sorry  for the client to which these hair are attached.

Normally when the color mistakes are so apparent the truth is impossible to ignore the poor client is so embarrassed upset and apologetic that one  really wants to help and fix this problem if at all possible.

The client usually admits that it was a money issue a crazy moment or a few drinks with that got out of hand with a friend it seemed like a good idea at the time! found an old box under the vanity and thought it would be a great time at 3 in the morning to “streak” their hair. I don’t have any issues helping these clients for me the challenge is correcting it the reward is success a happy client she made an honest mistake at home and now seeks professional help a humbling experience in it’s self. Usually they have learned from the mistake  after all we all make mistakes first time one feels sorry for them repeat offenders well they are on their own, most however are more than willing to go through the steps to fix the situation.

Here is an example of a normal client consultation:

A client is looking for some sort of chemical service, not always a major change; let’s say going lighter.  We will take a close look at the hair during the consultation and figure out what we need to do to get as close to the desired result without damaging the hair.  It is at this time when we’ll ask the client their past history.  whilst at the same time looking and feeling for indications of damage, If we see any sort of banding, we know some sort chemical affected the hair.

It’s a pretty simple fact, hair grows approximately 1/2 inch a month.  If there is a any sort of line of demarcation, we know there was something “done” to the hair,  and we can tell when it happened by how far it is away from the scalp.  When we ask the client why this band exists, they can’t give a reason.  When we’d tell them that something had to be put in their hair to create this band they will not admit to anything.  To be fair with so many over the counter products these days misleading the consumer it is possible that they were unaware the product used would cause this issue.  In some cases one would repeatedly ask the question and they’ll repeatedly plead their innocence/ignorance. Stale mate helps no one!

Here’s some information everyone needs to know.

Anything from a box color to a highlighting shampoo that causes any visible difference in your hair color has permanently altered the hair structure. Sun-In or anything like that, especially highlighting shampoos and conditioners have any variety of alkaline chemicals that diffuse your natural pigment.  Beware of these products since they may contain sodium hydroxide which is relaxer. Any color from a box that is made from 2 or more components that are mixed together have some sort of peroxide component.  Peroxide oxidizes your natural pigment, so if there is any alkaline in the formula, you will get lift. Many box colors say that they last 24 shampoos simply put if your color is changed by a box and if you grow out roots, it is not temporary the hair structure has been permanently affected. When hair is colored or receives any chemical service it is permanently affected till it is is cut off.

You may have correction to re colour blonde hair with brown pigment, it may be a perfect colour match  but the hair still has any inherent damage caused by the initial service in this case going blonde. As a client try and be as open as possible the more history the better  their is no advantage in trying to hide any chemical service that you have introduced into their hair.   there is no reason to hide any details no matter what the box says informed decisions are easier to make with all the information at  hand and every thing must be taken into consideration.  When we ask you questions about what has happened to your hair for the past year or so, we need to know everything so we can make the right decisions for your services.

Next time you come in to get any chemical service done be completely honest with your colorist or  as a stylist you are doing a consultation make sure you ask all the right question. We can read the history of your hair and there is no need for deception.  After all, we have your best interests in mind.  As they say; the truth will set you free. a lie may break your hair!

Our goal is to work with clients to deal with the issue at hand offering the best service possible supported with education knowledge and an honest understanding of what is possible given any situation and history.

Mike B2MR

 

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Salon Identity : Stylist and salon Image.keys to success


Welcome to BACK2MYROOTS B2MR:

Created as a source of advise education knowledge skill experience a place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.

Copy right pending: 

As stylist we are in a very unique position we wear so many different hats. We are Solution solvers. Problem fixers. Trend setters. Highly skilled communicators . All of this comes under one huge umbrella. We are in the business of offering. The highest standards of Service skill and educated knowledge as possible. Our Clients come for service for an experience you are responsible for this experience and Service.

With this in mind:

Seeing as we are Image consultants should we not dress represent our selves project as. Well polished an image that says! This is me how can I help you ! The key here is that first impression. appearance says a great deal about you!

How we look.How we dress.How we introduce our selves.How we communicate. How confident we are. How we project ourselves our confidence levels.Remember we are the product. We are what we do we have to have aura of confidence professionalism, Skill and honest caring.

The question is at what point do we forget this?

For we all do from time to time it’s so easy to slip into a comfort zone and forgetting about appearance and behavior not putting on our game face projecting our very best.Why this topic? The other day whilst out wondering around Canterbury Kent Uk. People watching day dreaming i noticed three members of staff standing out side the front door of a hair salon Smoking! Very poorly dresses,Bad hair, Bad makeup. What message does this send out to potential clients. I watched how they carried and project them selves, very mixed in age sadly the over all package was cheap and certainly did not say. This is a happening place i should go in check it out grab a card quite the opposite tacky note to self avoid! how sad is that! This is me i care? I think not!

I know it’s not my job to judge on smoking, apart from to say however many mints, however much perfume you spray on the smell still lingers. To some clients this can be a big turn off.

                              Game face show time

As stylist our hair says. This is who I am but also. this is what we as a salon can do for you.Your are an advert for your skill and talent. When it not freshly styled, it’s coloured but over processed it really is not a good advert. likewise when we see individuals with a look that just does not work on them. Be it because of weight, age, poor dress sense. just a bad job. Should we not consider this, on our selves as much as for our clients? We are in the profession of image. The look.The style.The fashion creativity. That being creating the very best look possible on both self and client. I don’t have a problem with weight age or dress sense. What i do have a problem with is not making the best of what we have. Projecting the best look possible. Self respect self image. As stylist if we cannot do this for our selves,how can we expect the paying client to take us seriously.

Image is key remember we are you are the product!

I have been in salons where a stylist had post cards and personal pictures stuck all around her work station folded faded creased tacky! another salon someone was collecting pop cans they were piled high all along the work surface, a trolley with a dirty towel on it when i lifted the towel a layer of hair had built up from the clipper head quite disgusting, In this instance i was invited back to teach a razor class, I declined why? because it was dirty and unprofessional. so in this instance the impression they projected  influenced my decision not to return.

A none busy salon with staff standing around looking bored is not good we all know this but first impressions really are so important we only get to make that first impression once.

Hygiene be it. Personal or in the salon say so much about us, about our business.A great team builder is to have regular staff hair do nights, treat each other as clients discuss looks, discuss condition, past colouring what is possible given said condition, It’s team building but also promoting each others skills.It’s promoting the salon as a place where image and style are important a happening place.

The is not competition building it’s team building sometimes competition can be very negative. This is one of those instances!

                                  Back stage @show

Your work stations. Your trolleys. say a great deal about you. Loaded with many half used products. Maybe with a build up of hair,dirty stained towel. All contribute to not a good look.Only use and have on display the products you intend to use on any one clients. It personalises your service looks tidier and more professional.

It is the responsibility of all staff to maintain both personal and indeed work place appearance. If you need to do your hair before work get there in enough time to do so The same applies with make up or setting up your work station. When your day starts you are at your best looking your best. This day for you starts before your first client arrives. Have a routine to start your day off on a positive. put on your game face.

The hair salon is the theatre are you a member of the cast? Or are you the star!

Life is a play we are not the directors or producers just players. Each new day each new client is an interaction in another scene in the play of the day, the script unknown the cast often unknown to each other, but at the end of the day the play is over each scene was a success. Why because you looked and played your part you were organised. Each and every day is a new play for us actors. The salon is our stage best we know our part the role we have to play whatever the script!

This may bore you i’m sure we all know this stuff! But by the same thinking we all forget. We can from time to time all get complacent. We need to take a look in the mirror and just have a personal review on. How we look.How we feel. How we act call it an honest personal inventory.

It is by taking the time to do this we stay ahead of the game we are in a better head space.Our work life is better our relationship with others be it. Staff.Team mates. Owners.Managers and indeed our clients is better why. Simply because we feel and look good feeling and looking better. Having personal goals setting targets are all key to success. Remember the key is. We.You. Are the product.For any product to sell, it has to look it’s best. Be guaranteed to work.You are the product others want and need? So promote your self the best way possible. We are camellias at  the end of the day. Actor’s in this play called life.

Mike B2MR:

I have over the last few weeks been taking a personal challenge, Using the on line support material and exercises provided by the very highly respected professional business support team at ‘Salon Success’ It has reaffirmed to me that we never stop learning and we constantly need refreshers in. How we do things in the salon. From the day to day salon running to staffing issues,client retention goals vision, Growing your business. It is such a worth while programme of assistance. Supported and backed by years of professional experience and knowledge.

Mike B2MR

 

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The hair salon: Honesty with clients relationships formed


Welcome to BACK2MYROOTS B2MR: 

 Regular postings of fresh new topic’s.

A place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.

copy right pending

How do we respond to the issue’s and demands that face us in todays salon?

In todays economy? How do we get that edge? How can we compete and attract new business and indeed retain our existing client base? Should we discount? If so how? If yes why? Should a long term client expect special treatment? A deal?

It’s is my view that if we are doing our job properly we should not have to discount. What is properly?  Service. Attentiveness.Skill .Professional and honest advise. Knowledge.Creativity.Passion. If you go to the dentist every 6 months do they offer discount for their service? I think not.

We need to cherish our clients outstanding service consultation genuine caring.

For me as a stylist giving back would be working with community to help raise awareness on certain issues, Charity work fund raising. Making a difference improving things for many. Not just giving out the odd discount to make someone feel extra special!  Check out raising funds locally for cancer relief. Your local addiction centre. Maybe a children’s charity, Aids research, choose a cause that works for you and your staff support it as a team and as a business. When asked for a discount you can say ‘sorry rather than discount we support our given charity’

How many new clients come through our door only to leave never to be seen again?                                                                                                                 

Maybe instead of constantly trying to attract new business we should concentrate on the business we have. It is a fact that over 25% of clients that visit a salon never return.Why is this? Be honest time to look in the mirror ! have we let things in salon slide? Are we paying attention to our clients need wants expectations? Does the salon represent who your are what you do? Does it all come together to make a statement?

‘Welcome we are open for business how can we help you’ 

Looking into the topic of Service that ultimate salon experience:

This by definition is a total package of pampering making our clients feel very special affording a very unique standard of service this can be the environment created the atmosphere furnishing image all key to this experience. This being said we must not detract from importance education knowledge and communication all the tools required for the ultimate consultation. In so many cases the consultation is either very short rushed none caring uninformative.

It does not matter how much time energy and money are committed to the visual the comfort level the service the overall  experience if the  package is not supported by honest caring hands on service from a knowledgeable stylist.The consultation should be your time to shine but it’s also your time to connect with your client  make them feel at ease discover the issues the history of the their hair what brings them to you.

Taking a journey together:
Discover what you can do for them how you can take a journey together to reach their desired goals discuss condition, image, look find out what makes your client comfortable putting people at ease yet taking control comes with experience assure them that everything is possible it just takes time patients and a game plan.I read one comment that suggested turn the conversation to what they client needs and wants! How can we do this if we do not take the time to discover who they are and what those needs and wants might be!

We have to take the time to ask all the right questions and listen to the response. It is not about us or what we think is needed it is up to us to discover unlock those inner needs. The skill is patients and asking the right questions. It is my experience that women do know what they want sometimes by finding out what they don’t want we get an idea of a direction to move toward. The skills we need go far beyond those of just wanting to do hair. To truly succeed we need to be skilled and versed in so many fields communication public and human relations.

I also think that it’s very important to touch on the topic of boundaries we cannot please every client we cannot take the same journey with everyone. Sometimes after a consultation we just know that this is not going to be a fit have the courage to say you don’t think this will work trust me when I say you get more respect and it will not effect your business to have clear and defined boundaries.

In some cases it’s all about the deal. If the deal is the expectation of discount maybe this is not who you want to work with. Making some one feel special and look great offering sound advise solving hair issues is the business we are in. If it takes a discount to make someone feel wanted and special. Then maybe they need to find a discount chain.For the chances are they will never be happy with their hair or the salon or stylist! It is not failure to not get involved it is failure to let your EGO say i can deal with this rather than admitting it’s not a fit and adviser maybe a different stylist or salon.

Lets take a look into our make believe salon: Have that consultation together. This could be you the stylist or you the client!

It could be any where any town on any high street maybe as you read you will think hey that’s me that’s us.

I’m booked into a local salon having been recommended by a friend that the stylist here was very attentive very talented offered excellent service. I’m excited a new stylist a new vision a new look! My friend had been on a Saturday and said the place was very busy another good indication or so we like to think . I work Saturdays Tuesday is my day off My appointment booked  i arrive a little before my appointment I hate being late. It’s 10am as I enter the salon a young lady look up from the reception desk she is on the phone smiles and indicates i should take a seat. It’s early i know but the places is empty!

The receptionist look up having finished on the phone and says can I help you I inform her who I am and that I have an appointment with [ stylist ] she looks at the book vague look on her face then says oh sorry she is not in today I have booked you with [new stylist] not the one recommended, Oh that’s a shame I was recommended oh they never work Tuesdays hum! so why was I not told this when I made the appointment instant unease.Two very young looking stylist appear from the back of the salon talking with each other as they get nearer to the reception i am introduced to one of them as your next client [ warning lights are going off]

This young person takes me to a chair stops chewing her gum long enough to introduce her self to me and say what are we doing  for you today all the time talking to me in the mirror looking at her self.

Time to leave  !!

Are you laughing yet of course this is not you! is it? Trust me it happens all the time and then stylist wonder why they loose business and clients. Yes maybe a bit extreme but i have seen this situation many times. What should this experience for our client be this person who we want to build a relationship with this person the we hope will recommend us and the salon for the service and skill we provide and offer.

The Service the consultation and linked they are both key to success.

From the moment a client enters into a salon the experience begins those first impressions the look the feel of the place the atmosphere.

That first greeting that welcome normally receptionist or a salon staff member who job is to meet and greet. This is a hugely important role if given this role, don’t turn it down it’s a way to hone your people skill.

With new clients some salon will have a questionnaire this is great for both stylist and client it show the salon cares it puts the client at ease whilst waiting for her appointment maybe whilst having a coffee or tea.

From a stylist point of view it gives us back ground information so we can ask the right questions during our consultation without information. How can we give sound advise. Once this has been filled out as a stylist i think it’s important to come a meet your client introduce your self to the client you should already know your clients name this should be on your personal day agenda sheet.

Yes a list of clients for the day].

The service they are hoping for and weather they are new or return or recommend clients. I say hoping for because with out having a consultation all the facts how can we decide what is possible !! we cannot.

Trust me when i say i have seen many stylist work out their days take before the day starts. I have worked with one stylist  who would get into work look at the day sheet and get all the tubes of colour out for that day putting them aside, how could you possible know what a client wants in advance of them of talking with them. How boring ! well this stylist was really very boring personality of a  dead fly!!!

Back to the plot 

First impression count how you look and present your self says who you are its all about the image you project your dress hair makeup! that look that says this is me! what can i do for you? We have introduced our self walked our client though to our work station this area is representative to who you are how you work , untidy dirty chaos does not work! With the clip board on your lap sit next to your client  eye level eye contact remember you have some information to hand so use it. Not what are we doing today !

‘How about’

I see from the information you have kindly filled you you had a hair cut 6 weeks ago  how has that been working out for you. How manageable have you found it as it’s grown out. when that leads into what brings you here today how can i help all leading  open ended questions. This now leaves the door open for easy conversation you have relaxed your client you are starting to build trust.

Personal routine, products used, if chemical service has been carried out on the hair even if not being re done on this occasion it still needs to be touched on for future booking and for advice and comment. Never ever put a colour chart on a clients lap and say what colour do you want today it’s our job as professionals to advise on colour that can work and look stunning. Having established History and indeed wish list we can move on the recommendations.

Style. Look Length. Colour. Products. Styling tips. Maintenance be honest.I like to refer to a relationship as taking a journey together that with patients honesty open the doors to endless possibilities.In closing having a fully booked day is what most stylist long for consistently busy, but consider when fully booked or over booked we lose clients ! Why however good we are the standard of service drops.

Don’t take short cuts, keep clients waiting, you sacrifice your standards for a few extra £££ or $$$$. If you do this and you do more damage than good a dissatisfied client will go else where taking her friends with her! it’s

Service. Reliability. Service consultation. Service. Skill. Oh! Did I mention          

                                             More Service!!! 

It’s not. Discount to buy a relationship buy a client! Salon and business: Support help advise.

Mike B2MR

http://www.back2myroots.co.uk/

If you need a little help advise a little one one time maybe you feel you would like your team to step things up need help i’m just a phone call or e-mail away.

 

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Apprenticeships in Hairdressing. Facts thoughts.


Welcome to BACK2MYROOTS B2MR:  regular postings of fresh new topic’s

Lets consider apprenticeship and the training it offers! Is it right for you as a salon or as someone looking to train to become a hairdresser and stylist?

Is becoming a apprentice the way forward for you. Is doing an apprenticeship the best training. Will it afford you the best opportunities once you have finished your training?

Here in the uk it’s fair to say that the government are very keen to promote doing an apprenticeship in most trades. Many years ago I myself did an apprenticeship much has changed since those days when at the age of 16 my parents signed papers along with a salon owner committing me to a three year apprentice program. On Reflection I was cheap labor, shampoo boy, cleaner, dogs body. Never given any opportunity to go to college day release.

Today with so many training options and the government keen to promote apprenticeships do your research firstly make sure it’s the right career and profession for you.talk with professional in the industry ask questions. Then and only then research your best way forward who is offering the best scheme be clear about the training and indeed time scale and format of all instruction. take charge of your career  an apprenticeship is based on trust but also mutual respect its a contact to train and gain experience in exchange for working make sure this is the case! make  sure you will get qualified and certified to the required level.

I also believe that we should have a body here in the Uk to over see apprenticeship training and standards one for hairdressers over seen by qualified industry professional who only goal and mandate it to raise standards. I think that fellow professional internationally would agree that this is the case in many countries states and provinces. We have to have training and standards. We have to offer the very best in training and should strive to have a high standard of qualified creative free thinking talent young professional coming into and representing our industry.

These days so much has changed and standards of qualification have to be reached.  lets take a look although law’s standards differ on a global scale i think the thinking is not that different from country to country.In my previous posting i discuss the topic of choice of career direction chair or booth rental freelance or mobile as an alternative to being a commissioned paid employed stylist in a salon.

Lots to consider as a way froward for both the salon owner business person and stylist with their own vision and goals for their career.

What is an apprenticeship? 
Apprenticeships enable you to. Practically learn your trade, as well as studying to gain the theory and enable you to receive your qualification. It is a marriage of hands on work experience, as well as having time to get day release to college for your NVQ qualification. They are aimed at young people aged 16 and over, to enable them to earn money whilst gaining experience in a hairdressing environment. Equally importantly the experience gained working in salon environment is invaluable An apprenticeship in hairdressing will normally involve, you working in the salon every day bar one or two when you will be attending college. It can take up to 5 years to qualify as a hairdresser but if your committed work hard show willing this does not have to be the case. So if you have the patience and the commitment to keep at it. Then an apprenticeship would be for you, gaining the experience of salon working  at the same time as doing the college work. The alternative would be college and then having to then find, a salon to gain the experience and skills to be qualified in all aspects of the hairdressing industry.


Are you creative good with your hand? Do you like people? Are you prepared to offer service?



Why do an apprenticeship? 

An apprenticeship enables you to earn a small income.  Whilst working and gaining qualifications needed to become certified .You can use an apprenticeship to gain NVQ (National Vocational Qualification) levels which is what you need to become a qualified hairdresser The main advantage to you as an apprentice, you will also gain many years experience in the practical environment and learn communication skills, people skills, things that are not always best taught at college, as opposed to all that time studying just the theory at college. Employers like to see that their future employees are keen to learn, but also see it as away to bring new energy and levels of talent into the salon team. Because of this salon owners are usually, very keen to take on apprentices who are committed enthusiastic and willing to work learn be a team player, it’s not always easy but it can be very rewarding and fun.

Will I enjoy an apprenticeship? 

When thinking about undertaking a hairdressing apprenticeship, You should be certain that this is the career path you wish to take, hard work for little financial reward long hours. You need to be really focused to be successful, know that you will need to put in the work and organise your time really well to balance salon work, college and personal time, not always easy. I would say it’s a life style choice certainly not for everyone. But the rewards can be many, in ways one cannot explain  you must be prepared. To be responsible for all aspects of your life and work ,finding time at work with studying in order to get the most out of it, this can be very challenging, its all about balance. You can’t just work in the salon and not go to college, because this doesn’t meet the requirements of partaking in an apprenticeship scheme. You should also be  prepared to be able to, work as part of a team and as an individual . Make you own choices decisions and live with the consequences for you choices hairdressing has no room for a huge EGO!

Lets face some facts! Answer some questions!



 

How long does an apprenticeship take? 
This can vary from 1 year to 5; it is dependent on the contract you have drawn up with your employer and on your own ability also.

As a norm 3 years of hard work should get you through to level 2NVQ,. it can take up to five years but within in this you could be, performing many salon tasks. By proving you worth and talent, some salons will promote you and give you opportunity to grow and advance, we all learn and grow at a different pace.

How do I apply to become an apprentice? 

You can call the National Apprenticeships Helpline on 08000 150600. They will provide you with information as to where your nearest opportunities are. They will advise you on the career you wish to take, they will have access to many employers and be able to advise you on where learning providers are in your area.

You can also get in touch with employers directly. Ask them if they take on apprentices or would be interested in doing so. If they do. Then they will probably arrange to meet you, as they would a proper employee and interview you, to ensure you would be a good investment for them to make

This being said you should also make sure. It’s the right place for you, ask to chat with staff members.maybe offer to do a few trial days. This is a big decision. This is a two way thing both parties have to know agree and be committed to this journey together. Not all salon owners have the best interest of trainee’s at heart! Some look at it a cheap labor  so ask the right questions make a list! compare what an apprenticeship offers against college or paying to take a shorter route career path by going to a private Academy ! lots to investigate.

Become part of a team! Learn how to communicate! Maybe gain some stage presence !


 Use the internet as a tool to help you find. Where takes on apprentices in your area. Additionally, look in your local newspaper and visit your nearest job center. You have to make sure you choose the right apprentice scheme to embark upon as well, so look upon it as finding a job. Check out you college. Find out about the courses, meet some of the instructors, just because they are qualified standards of commitment vary greatly. Make sure you do your research, before applying to ensure that you would be happy, working in the salon you choose and the college you have to attend. This is a big decision.

Explore you creativity discover your self! Hard work but endless possibilities!


Again talk with people. Ask question, read and research. I hope that my blogs help to advise and guide you with this wonderful creative challenging career.

Mike B2MR



 

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