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Category Archives: products and manufactures

The hair salon survival plugging those leaks!


Back2myroots : A place to share thoughts and grow idea’s. B2MR

Is your salon leaking are you struggling to stay afloat?

These are tuff times an economy that is slow challenges of competition. Clients looking for deals and discounts the hair industry and owning a salon have many more challenges these days. Are there ways to save money stop wastage plug those unnoticed leaks? Of course there are so many unforeseen running costs in the salons well as the inevitable ongoing expenses. Here are a few tips that might help you. So where can these leeks be van they be plugged? Yes it takes just a few changes in patterns and actions.

1/ We have all done it it constantly happens in the salon those off hand discounts you know the ones That client who is having a tuff time or that special regular you like that one who tips well! Her or his service was maybe full head highlights and cut. You take your client to the reception and say to the receptionist oh just charge for cut and a T section toady! or that cut and blow dry we will just call that a flat X today! this is discounting this is giving away money if your staff member it’s not yours to give! How often does this happen. Add it up it has to stop.The client does not expect it they come for the service and attention you give no need to try and buy loyalty it’s off hand discounting costing the salon £££$$$$ every month and the stylist as commission is less. Change number. One stop this practice across the board!

2/ Carrying to much retail stock.If it’s not moving it’s dead money go the shelf carry what you need and what you know sells. Don’t make up excessively sell more for less! The more you can retail the better the deals with your distributor. Pay invoice on 30 days products constantly change so over stocking on old packaging is dead money you end up either discounting it or using it in the salon.

3/ Products Salon stock. I don’t know how many salons i have been in that have boxes of half used tubes of colour ! Why is this staff are to lazy to look for the used tubes have a system where they must be used prior to new stock being released. This is a major cost to salons stock control.

4/ Product waste over mixing of product and general misuse of products not good for the environment by a gain it adds up a big expense to the salon.How much colour and bleach is left over after any given process! Weigh it measure it keep good records of formulation eye balling formulation is not professional and creates waste! Consider if you do not keep good formulation records how can you emulate the same colour! your sick how does your co worker cover for you !!

5/ A fair and structured commission and reward system one that works for the salon offers incentive but can be afforded. Many salons can be held to ransom by a busy stylist this can be costly it have to be fair for all. make sure appointment bookings and times allocated are managed by the reception. No more added time added extra time just because you enjoy the chat with a certain client!! over the week how many lost appointment does this make for the salon!

If you were to apply these five changes to your salon over a month you would sees noticeable increase in revenue and saving on costs. I’m not suggesting cut backs. I’m suggesting taking control not just as an owner but as stylist . Stop giving those 10 or 15% discount breaks think about product use. Manage your stock both retail and in salon. Think about making these changes it can be nothing but good for all concerned the salon the business the salon and index the staff team. If your giving the best service have great skills offer a wonderful experience that’s all you need to do!

I write this from experience having owned salons but also visited so many where this constantly happens.

Finally start keeping records of the new clients the walk in client see how many re book or come back a second time! Do this over a period then have a staff meeting to discuss retention and re booking. Over 25% of clients who visit a salon for the first time do not return! how much business are you losing!

Some easy steps to make some big changes that could make such a big difference to the salon the staff ad your profitability. Discuss this with your team it cost everyone it could be your survival collaboration not dictating make your team responsible for their part in this. Manage your salon wisely drop old habits remember why your in business. think about the vision you have for your salon your life.

Mike B2MR

Need some help an daddies check out the support we can offer you if struggling to make these changes.

http://www.karendavidintl.com/

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Demi lotion hair colour or just another dye?


Back2myroots : A place to share thoughts and grow idea’s. B2MR

What is Demi colour? What role does it play? How does it fit in with permanent and Semi permanent colour? Demi permanent colour is an opaque hair colour  offering tone on tone deposit it will generally last about 6 weeks. It’s main design and application would be for modern Grey coverage and refinement of under tones, also adding richness and shine has a slightly satin finish. Ideal for tone on tone colouring to create depth and shine. Ideal for use when taking lighter hair darker and no lift is required. Not wanting to introduce un-wanted underlying pigment.

Some of these could be Ammonia free some organic or herbal, the product i used was professional colour with a low ammonia of around 0.3 to 1.2% so very low the  high lift colours had 2% ammonia so again very low.

Remember when going darker you only need tone on tone deposit you don’t need lift and unwanted warmth!

It will not lighten the hair’s natural pigment when mixed correctly with right developer. 10 Vol peroxide is not a substitute as it does lift the hair within the natural level an example of this would be at a natural level 6 10 volume formulation would expose the warmth at that level [red orange]

 How does it work It Penetrates the cuticle layer to deposit the new artificial pigment in the Cuticle and to some degree in the Cortex. Note: Although not a formulation to lighten the hair over use or constant over lapping will over time lighten the hair slowly, due to the fact that the developer has a low level of peroxide normally less than 5vol.

As stylist we have many things to consider when dealing with issue of Grey hair. The options available to us are many the techniques the formulations the products. The most important tool we have have is knowledge and education this is what enables us to make an informed decision as to what might be the best way to proceed .The choices should it be permanent or semi or Demi application ? You must be able to explain options from a clients point of view with so much hype on the Tv the choices endless what colour should it be  It really is a minefield of products shades all claiming that  home colours can change your life make you look and feel young.

The quick fix especially those 10 minute colours contain more pigment than peroxide so they oxidize really quickly and can over deposit in some cases going black! They also  can have very high levels of alkaline although ammonia free!

Formulation:  For professional colour on stubborn Grey hair.

Pre-pigment sometimes called softener: Having established the natural level of the hair select a neutral shade Mix one part permanent colour with one part water leave on for 10 minutes. After 10 minutes  mix your selected target colour with chosen volume of peroxide suggest the lowest volume possible apply directly over pre-fill a Demi application formula is ideal for this.

Points to Consider rule of thumb when mix a formulation for Grey hair the formulation should contain as much of the Neutral series as their is Grey! { mistake often made poor assessment of this} 40% Grey 40% N series at desired level. the goal being to introduce some colour with subtle shade deposit not permanent with root or re growth issues!

If you really have to use high volume of peroxide you can adjust your formulation to deliver more pigment to control the warm undertone you are going to expose. Instead of standard formulation mix equal parts 1x Colour to1x Peroxide { normal formulation 1part colour to 1 1/2 developer}

Maybe suggest introducing some low light shades to work with the the grey hair subtle tones to add depth tone and shine. If your working with a client who has a history of using over the counter colour then establish what the product was! In some case a stand test might be advised. so of the colour’s now days have oil and silicone this can build up in the hair may effect deposit. In closing consider all options when dealing with Grey issues remember this.

To get the very best results consider you options always try and go with the least chemistry possible keep accurate records of formulations and results. This way formulations can be adjusted until perfect balance is reached.

It os possible to have really nice shades and tones and work with the Grey as the above shows having moved away from a solid colour. It’s now low lighted and high lighted with both High lift blonde tones and a Demi formulation for despot only tones!

Mike B2MR

 

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Salon Spa hair beauty.


Found this quite interesting so thought as a link i would pass it on.
http://www.squidoo.com/salon-and-spa-employment-outlook

 

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Professional groups representing the hairdressing industry


Back2myroots : A place to share thoughts and grow idea’s. B2MR

This is topic on our industry our future can we all make and accept change?

What is the way forward for our industry? How do we strike a balance one that represents businesses and Salon owners yet works with training bodies and institutions.One that fairly reflects every aspect of our industry from the trainee and or apprentices to stylists and salon owners one that collaborates and works in unison with further education colleges academies and institutions. Is it possible ? I like to think it is but change has to happen.Thinking has to change a new chapter need to be written!

Having just attended an industry discussion day by one of the many Training bodies / Institutions funded by government working to government guidelines. It came to my attention that this discussion had no representation by any one from the hairdressing industry in the private sector other than me ! Its was not a very well attended gathering all females and all representing colleges, further education, and private institutions. The big question is are these publicly funded groups and bodies out of touch with what’s going on at salon level should they try and remedy this? The challenges facing salon owners staff retention training and apprenticeship programs re gigged re named re vamped submerged in red tape and paper work. No mention of collaboration between salons and colleges no passion no vision lots of acronyms and abbreviated words. “ACE” “SASE” ‘ASCL” who cares do students trainee’s ? salon owners? No they want facts they want easy to understand easy to implement ! Shared within passion by motivated inspiring innovative speakers. Who are interesting and engaging!

A minimum wage for apprentices was discussed frankly so out of touch with reality and hardly surprising that so many young people drop out or fail to get qualified as stylists. When having open discussion about any aspects of the industry it’s not representative of feelings points of view much less needs and concerns if salon owners and indeed all bodies related to the industry are not consulted. Education and training is as we all know really important!  But if it’s not done listening to the wants needs and concerns of the salon owners the end consumer of these trained up young stylist whats it all for???

We in many cases have a system now with little or no collaboration between Further education colleges, training institutions and salons. More time needs to be put into understanding salon owners and the industry more hairdressers and industry professional need to be attracted into these bodies bring to the table hands on experience and skill knowledge about products. Bring to the fore front the dangers of some products.Working with manufacture to be more transparent about some products and how they work the chemistry they contain.

Goals and vision for collaboration with salons working with Further education colleges for work experience less red tape less bureaucracy less government intervention in an industry they do not understand at street level. I went to this meeting my mistake was not asking what the agenda was or the format was for discussion was it a forum or did it have an agenda that allowed for discussion and opinion and raising questions. I was also shocked that apart from myself  the representation of trainers and further education representatives were all female. In an industry that claims that only males make it to celebrity level. Something I dispute know ing some very talent female stylist and platform artists! But why do not more males get involved at college level an area dominated by women at all levels from senior management to in salon training levels.

I think these professional bodies all do a great job. But i also feel that they need to do much more to attract and get involved where it counts they need to strike up communication with salon owners listen to their concerns encourage collaboration innovative thinking that got beyond just training manuals and strict guide lines. Hairdressing is a passionate creative industry when events are staged they should reflect this not be bland and beige. When inspiring people, when doing presentation. we have so many tools available to us now, the day of power point and just standing talking in mono tone just does not work! It’s does not inspire nor does it attract a true cross section of the industry and all the talented successful business people who could contribute so much. Although this is a Uk example i would be interested to hear feed back from other  countries what works for you on this international issue . Is it any different for you?

Do you think that professional bodies should have more professional representation when it comes to direction and planing on education training and all aspects related to our industry. Should these bodies have to collaborate more with salons and stylist.

Should apprentices be asked for an opinion on the training they aregiven and the model they worked with? How was there experience? Salon owners institutions stylist businesses we have to work together to develop our industry secure it’s future stability and  make it work for all of our future an that of new stylist and trainee’s coming into our industry.

Mike B2MR

 

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Health or wealth in your salon


Back2myroots : A place to share thoughts and grow idea’s. B2MR


Health or wealth: 

As mentioned we are living through some very challenging economic times. Business models that work no longer seem to.There are no guarantee’s when it comes to customer loyalty. With this comes worries about revenue daily and weekly takings.  Products and techniques come and go Perming, Henna, Highlights, Lowlights,Ombre. All have taken there place in the salon hall of fame for both looks and indeed for profitability. 

Now we have a new challenge facing us! The chemistry of our products is changing at a rapid pace some of the manufacture are less than transparent about how these products work and any possible side effects. Frankly this is worrying and we as professional have to ask more question and be either less trusting  or hold the manufacture to account. The chemistry in many cases of our hair colour has changed Ammonia got gets a bad warp it seems an Alkaline derived from grain has a more natural quality to it so it must be safer and healthier! You decided MEA come from the ethanol family.

Back to the profit the revenue.The services that are great money makers. The safety of the chemicals in the Keratin products [relaxers] our ability to trust the manufacturers of these products. Follow the money…so many stylists see only the quick return the fast cash made from these services, ignoring the cancer, COPD and asthma dangers to ourselves and our clients. In some cases if not the product it self. It’s the reaction caused when high heat is applied and fumes are given off.  Formaldehyde. Aldehydes produce toxic fumes in our salon workspace.  Will we be seeing more and more cases of serious breathing issues and potentially even worse side effects and health issues.

What is it going to take for salon owners and stylist to sit up do some home work ask some key questions about these products.

Greed is winning out over the safety and health issue! What will happen to our industry when the inevitable legal actions start by anyone who has side effects contracted from being around these fumes? We need to wake ourselves and each other up to the very real dangers of these product do your own research read some of the true facts. Don’t trust me i’m just a messenger but wealth is no replacement for health! The manufactures need to be more honest and we stylist have to demand more of them. Ignorance is not an excuse when it comes to health and safety.

Here are some links below and some food for thought.  But hey please do your own home work!

Lets take a look at some of the NEW Exciting Keratin hair products: They are designed  to control and smooth out hair get rid of the frizzies make it more manageable :

Well it’s seems like the market in the Keratin based hair products is growing in leaps and bounds it also seems that in an effort to gain market attention the chemistry of these products is in state of constant change  each company claiming more natural less harmful formulations. Some of the reviews I have read are far from favorable as to results attained, having said this to be fair i have had some very positive and open feed back the people at Nano Keratin very open about the product and how and why it works explanation of the process.

Warning flags:

After the initial interest in the Brazilian blow dry then came the first warning about formaldehyde and the fumes given off with the use of high heat flat irons. The main problem seems to be that having replaced the stabiliser formerly Formaldehyde the search was on for new ingredients that did not produce toxic fumes but also allowed for the cuticle to be opened and softened prior to the application of the Keratin. How do these products work quite simply you are opening the cuticle slightly introducing a conditioning product applying a layer a veneer of keratin and then ironing it flat with a hot iron that a simple explanation.

The much bigger explanation is that the products are all slightly different the source of keratin the products used to stabalise and change or manipulate the ph prior to the Keratin application. I read many reviews on the social sights and blog postings as people report their experience some good some bad some just not really that impressed.

This is the topic that started me asking questions: 

It not all doom and gloom and on a positive note i wrote an article on the Nano Keratin Technology  a very interesting keratin product that can be read at.

Another product was highlighted this week in the HJ  Brocoto they market their product as being a Curl interrupted smoothing system. How does this product work this product does not contain formaldehyde. The main point of difference they claim are as follows System does not contain any formaldehyde or give off any type of gas it is very gentle for hair and health. or so it’s claimed .just yesterday i was sent copy of lab report showing high levels of formaldehyde present in products claiming to be safe. The very high het required plays a key roll in the production of the harmful fumes.

They have a two step system, the first phase is a gel which softens the bonds in the hair,the ph of the smoothing gel is 6.85 ,( key ingredient ammonium bisulphite ) with the cuticle now relaxed and slightly open this is when any colour would be added prior to the Keratin application Then the keratin product is added when the bonds are pliable and elongated therefore easily absorbed with gentle heat.the keratin spray is 4.5 to 5.5. This product cannot be over used as the keratin is buffered with other natural ingredients such as acai oil, macadamia seed oil etc. This does not effect other chemical processes The colour does last longer when sealed after ironing with keratin spray. The colour we recommend to use at the same time as the service is an ammonia free demi colour , which does not affect the Ph, my question is demi colour does have an alkaline driver so we are opening an already open cuticle? The keratin is manufactured.  

Relaxers,Straitners, Keratin, Blow out: Sharing a health warning

Over the past week I have written reviews and posted information on the new Keratin hair products designed to relax De frizz promote a healthy look promoted as a system that last up to three months without any damage and side effects.

Much of what i read and re-searched was very exciting but as with all products and claims of the new wonder product did it have side effects. The one thing that did keep coming up as a warning light was initially with the Brazilian Blow out and Formaldehyde the problem being as the heat with the hot iron is applied the fumes can be dangerous. Question raised have and were met with denial in many quarters sadly fears have come to be true as yet only in Canada but a red light is a red light. Please if using these products take care follow all direction protect your self and your client.

Warning Oct. 7, 2010

Brazilian Blowout Solution Contains Formaldehyde

The Issue:

Health Canada is warning Canadians that Brazilian Blowout Solution manufactured by Brazilian Blowout of California has been found to contain unacceptable levels of formaldehyde. The Brazilian Blowout hair smoothing treatment is known to be available at salons across Canada.

Health Canada has received complaints of burning eyes, nose, and throat, breathing difficulties, and one report of hair loss associated with use of the product.

Testing conducted by Health Canada found that the Brazilian Blowout Solution contains 12% formaldehyde. Formaldehyde is permitted in cosmetics at less than 0.2% when used as a preservative. Formaldehyde is a known irritant, sensitizer, and is linked to cancer in humans when inhaled chronically over a long period of time. Health Canada believes that the reactions are being caused by formaldehyde becoming aerosolized during the blow drying and flat ironing stages of the treatment. Any procedure containing formaldehyde above the allowable limits places clients and stylists at increased risk.

Who is Affected:

Consumers receiving hair smoothing treatments using Brazilian Blowout, and stylists performing the treatment may experience reactions of burning eyes, nose, throat, and breathing troubles.

What Consumers Should Do:

Consumers who have had adverse reactions to Brazilian Blowout treatments are advised to seek medical attention. There is no cause for concern for consumers who have used this product and not experienced any reactions.

Stylists who use Brazilian Blowout treatments should immediately stop using the affected product.

Adverse reactions to cosmetics can be reported to Health Canada using a form available on Health Canada’s website.

Consumers and health professionals can contact Consumer Product Safety toll free at 1-866-662-0666.

* Health Canada, Oct. 7, 2010. is the look worth the risk?

Moving on we now have companies rebranding and so re packaging with new formulation claims ALDEHYDES are the term used. are they safe ? what happens when exposed to high heat? In the end you the stylist have to decide is it worth risking?

What is an Aldehyde? It’s the new kid on the block in keratin relaxers. Formaldehyde without the form!!!!!

Aldehyde is now found in many products ingredient listings instead of formaldehyde. Could it be it is derived from a natural source? maybe in the same way as we take Ammonia free as being better because MEA is derived from a natural source. It’s classed as natural herbal organic and so we are lead to believe safer and so Ok! when the fermentation takes place it makes ethanol. A grain Alcohol derivative the alkaline required for the process.

Aldehydes when heated with a flat iron to a heat of 450 degrees in the keratin process produce a gas guess what it’s called? No prizes folks but it’s bad stuff and can be carcinogen!

all good stuff i think worth knowing. I write so much on the topic of questioning product and the difference between what we are told an what is withheld. we have to stay current on all these products as they change and become re invented. . Mike very useful link

http://www.ewg.org/hair-straighteners/our-report/hair-straighteners-that-hide-formaldehyde/


As always i hope this has been informative it is a re visit to the topic for me as more information has come to light.Mike B2MR

A special thanks for input and sharing to Pamela Decharo and Sal:

http://www.businessinsurance.com/article/20120108/NEWS05/301089989#


   

 

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The salon reception. Front of house.


Back2myroots : A place to share thoughts and grow idea’s. B2MR.

 The Reception area. The hub of the salon. The retail centre:

We only get one chance to make a first impression both at the front reception or as being a stylists. but before that can interaction takes place the very first area that sets the scene is the reception. The design. the chairs, the reception has to look stunning professional welcoming.

The very first person who makes an impression is the receptionist. How much importance to you put on the key position. A position that takes so much skill to juggle. To organise. To solve problems. To be caring yet efficient.

They have to have a good phone manner. Amazing people skills patients. Good at selling with product knowledge. know how to mange an appointment book. Deal with the issues stylist have over booking keep good records balances the books. Deal with sales people. What is this worth to you to your business ?

The Image of the the salon, decor, cleanliness appeal. Just as important the appearance and the attitude of the receptionist.Their communication skills the service they offer all so very important for both salon success and client retention.They are the first and indeed last person a client has any interaction with in the salon. They have to make that experience that memory count. Make that client feel wanted and important using their skills to have the client re book that next appointment. Help them with and recommend retail products.

Does all of this happen in your salon? Do you listen to the receptionist about client and indeed staff issues?

The receptionist has a unique position in the salon she or he holds and controls power! Power of the booking they can make or break a stylist if they so chose. My advise to a stylist never upset your receptionist. Always accommodate them if there is an appointment issue or a late comer who needs help it will stand you in very good stead in the long run. They have to be committed and very trust worthy often the last to leave and in many cases open up.

They must be a team player and leader and have a great understanding of the dynamics that is the salon from working with a manger and or owner to communicating with clients and staff and innovator and collaborator. The one who keeps the machine that is the salon running smoothly. Does your receptionist have all these skills? How often do you think about the role they play? Are they well enough rewarded?

Service goes beyond just what we the stylists do offer and create. Service is what the whole salon offers from the moment a client becomes part of the salon. It does not stop after the service has been preformed it only stops when a client leaves never to return!!!

Listen to your receptionist when it comes to retail purchases. The amount of stock to carry, what product lines are selling well.What are clients asking for?  What clients might be saying about products or pricing.

All key information. Maybe even concerns that are being raised about staff members. Service ability. Those getting requested, those maybe being avoided. All need to know information.

Mike B2MR:

Above: To the right the chaos a receptionist over see’s!!

 

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Challenging times in the hair salon.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

These days knowing how to cut hair. Colour or dye hair is not enough to succeed!

The hair salon for so long classed as a safe little to no risk business. Everyone will always need a haircut. low overheads and good profit margins. But not any more to owning a salon, being good with people being a good all rounder is not enough. These are challenging times and more and more we hear about struggles. We hear stylist and owners questioning what used to work does not any more. Clients have the ability to look for the best deals and discounts.This questions customer loyalty and client retention. Stylist want more than just a basic wage.Young stylist leave college with such high wage expectation newly qualified they think they know everything and world is their oyster!!!!

Product’s many have improved some are misleading and dangerous. As professional we have to make and hold some of the manufactures to account. They have to be more transparent about product content and any possible health implications. Insurance, liability, health safety. tax, licenses. Is it all worth it?

 http://www.ewg.org/hair-straighteners/our-report/hair-straighteners-that-hide-formaldehyde/ 

The global shift  in economies has touched every one for many created fear and a longing for the good old days. I feel that although things are tuff and everyone is sailing in unchartered waters, the true professionals the ones who can embrace change will come through these hard time stronger and better equipped for the future. Change is scary but it’s also positive. Innovative thinking staff collaboration, creativity. These are the future.

These  standards and etching have to start at grass roots in the college and academy with the young apprentice encourage that wanting to question and lean that need for answers. That passion this will only come when standards are raised by those running and teaching in these institutions. The future is training up the stylists of tomorrow and making sure they have product awareness and are ready to question and demand answers. Salons teams have to be on the right and the same tracks to succeed.

Salon owners have to realise that discounting is very short sighted it’s a game when salons in any area start the discount game all business suffers. Service, skill, creativity, honest, communication, value for money these are the keys to success. Having a strong and focused team all working together. Work together share the rewards together.  

Working on line has taught me just how many industry passionate motivated professionals there are who really try to make a difference. Who are willing to share their views experience and opinions.To reach out and support others. Raise questions ,look deeper than the surface

How ever tuff things are for you and your business it will get better it can better. Reach out for help an support think out side the box. Challenges are how we grow and get stronger we are in the business after all of solving problems and correcting wrongs!

We have to embrace this changing world and all the issues that we face in our business. We have to communicate and net work We have to seek out others to share views with ask for professional help .Most importantly remember why you came into this industry what was your vision? Has it changed? Does it need to change? Change and the challenges it presents  are positive.

Mike B2MR


 

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