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Category Archives: Qualification.

Hair stylists personal career development


Back2myroots : A place to share thoughts and grow idea’s. B2MR

What is personal development do you give it any thought? Do you take any time to plan your career once qualified? Have you ever considered the many options available to you in the hair industry and thought about how best to improve your skills and knowledge?

Work on thinking about a plan of action for your career making some clear choices and taking action. Maybe this is not you and our happy just working as a creative stylist in a salon. Experience over the years has shown me that eventually this is not enough for most stylist they want more responsibility they want more control.To get this you have to have a plan a vision and some goals. What are yours? Are you ready to trust yourself take control of your future?

Investing in one self and ones future:

To succeed in at any level in Cosmetology demands quality.professional skill. Creativity talent and technical knowledge and ability. In the Hairdressing profession many individuals have great artistic skills.But they fail or let them sleeves down by not having or acquiring the technical knowledge to make those skills truly great. 

Would you like to gain more experience in other aspects of the hairdressing industry. Are your ready to challenge your self? Maybe your goal is to own your own salon. Have a freelance business. Maybe become an educator for an international hair colour company. A platform artist.Artistic team member. College tutor.Climb the ladder to salon management. All very worth while. Deciding on what path to take,where your true vocation lies is not easy so should not be rushed. Reaping the rewards from hard work and commitment is very satisfying but is it enough? Constantly pushing your self striving to be the very best you can is very challenging but so very worth while could this be you?

The Hurdles and obstacles can seem immense one has to stay committed and focused embrace the challenges. Be prepared to face rejection over come obstacles deal with the emotional challenges of an unchartered journey and adventure stick with it however daunting however demanding it is. Sounds like a great deal of hard work. It is but nothing is easy and it would not be a challenge or so rewarding at the end if it were handed on plate!

The big thing the key is you don’t have to do it alone unaided there are many in this industry here to help and advise you you only have to search them out connect and ask for advise for help and you will get it. With so many talented, focused, driven, motivated stylists and industry professionals help is always available. As an industry professional how can you create that edge how can you keep it? Become a specialist in your field the one people turn to for advise and guidance become a business success. What ever your choice be it.

To be a top stylist. Own your own business. Be platform artist.There are no short cuts but having a clear vision and an understanding of how things work.What path to take this can really help you over the hurdles and obstacles you may face while making this vision a reality.

Apart from having the right up to date qualifications .You must have a full and extensive record of your journey your training your education your soil level qualification and certification. Show a history of having attended education updates, prove creativity, demonstrate skills in service and consultation. Have an interest in business management staff management and training. Show a willingness to learn and commitment earn trust show loyalty gain respect.

Websters defines the word skill as ‘ The ability to use one;s skills effectively’ Todays hairdressers must have a strong working knowledge of the hair, chemistry, the hair structure, the products available, trusting manufactures is no longer enough or safe! know this before you can effectively show your artistic and creative skills through colouring and handling chemicals and products. Again there are no short cuts to knowledge the more you understand who hair colour works and reacts on human hair the better prepared you will be to face the challenges that can and do arise.

What does investing in one self man? Is it costly? Is it worth while? let me tell you,Investing in oneself does not have to be financial- It can and could be a simple as time well spent! We must all look in the mirror and be honest about what needs  attention what needs some adjustment. The real key is knowing from the bottom of your heart.What you truly want where you want your career to go what lengths your are prepared to go to to make. Your dream. your vision. Your quest a reality.

Sadly this does not mean that financial expense is not apart of this, sometimes parting with hard earned cash is the driver and motivator. Seek help. Do the work. Reap the rewards. Self investment. How many people sign up for gym membership to get healthy drop a few pounds ? They go a few time then always find an excuse not to go eventually  the membership runs out or gets cancelled the Gym gets blamed oh it was costly it did not work for me!! when you pay the membership you still have to do the work someone else is not going to ride that bike and get fit or lose weight for you! Same deal with investing in education skill training knowledge you have to commit to the work the program.

Help can and does come in many forms It could be useful books or downloads. Seminars. Courses. Presentations. Demonstrations. Webinar. Video links. what works best for you how do you learn what keeps you motivated stimulated your choice. The key is to have that vision of what you want where you want your career to go.  Research  your choices!

Think of your career as a bus journey.There are lots of people on the bus with you,some getting on and off others staying on for the ride.But hey your the driver take your eyes off the road and pops! your in control drive your career take your path.We are all in charge of our own destiny we have to make choices and live with the consequences challenging our selves and those around us for we are all linked through our industry our passion our commitment to development and change.


There are many professional bodies and groups ready to help and offer advise should you need any help please contact me and we can discuss a path a journey plan for you. I have many contacts and access to some really wonderful supportive material.

Mike B2MR

For links and information check out about B2MR http://back2myroots.co.uk/

for salon support and much more                        http://www.karendavidintl.com/


 


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Respect trust vision. In the salon/Spa


Back2myroots : A place to share thoughts and grow idea’s. B2MR

 Respect Trust vision: “RTV”

Respect:

Do you respect your staff ? Do they respect you? Without respect it can be so very hard if not impossible to have a salon running smoothly without and hitches or staffing issues. How does one gain and retain respect in the work place? First and foremost it’s a two way street other wise known as mutual respect.  How does it work? It’s earned over time by actions, commitment, sharing of a vision. Making positive change happen. Being inspirational to those around you. Being a leader. Being a listener . None of this happens over night it takes time to develop. It can not be brought and yet it is invaluable. Respect encourages those around you to listen and or take action to embrace change. Lack of respect can and is very disruptive it creates many issues especially in a leadership or management situation. Once lost it’s very hard to regain.

In the salon or spa environment respect for each other open communication collaboration will enable the salon to function without distraction, without the disfunction that can be created when respect is lost and chaos per sues. In one of many forms from staffing issues and poor management decisions general morale. An openness with regard to salon /spa running and the big picture a sharing of a vision a willingness to listen and on occasion make changes is all part of being respected being a leader you also must give respect to those around you. Ultimately this contributes to better salon management a better working environment and so creating an atmosphere that works to the benefit of all concerned. Clients can and do pick up on this.

 Trust: 

Closely and many might say running side by side with respect is ‘Trust’ this we build. Without trust it’s really is very hard to function and get anything done. To not be trusted or have trust in some one or some thing creates negativity it will slowly bring you or your business down. If this is an issue you really do need to spend some time think it through. If it’s a person a team mate employee ask the question. Why? Don’t you trust them. Can it be addressed is it a situation that can be fixed. If not before making that tuff decisions seek advise from those around you, those you respect ! If it’s a thing then it’s much easier however good it might be if it’s not working for you and you cannot get past trusting it get rid of it! Don’t waste time and energy on things that don’t warrant it.

Without Trust in a salon between every member of the team decent can rapidly creep in negative energy can be and is so distractive. If this is the case council those team members work mates managers that you respect and make decisions on how to address and deal with any situation that might arise. Don’t be hasty consider the situation what created it. Decide on an informed course of action.

 Vision:

Finally that vision this is yours. In this case it’s of your business but it can relate to any aspect of your life for each and very one should have a vision. In this instance we are relating it to work. Once you have clear vision share it with those around you. Those you Respect and trust make sure they share this vision with you so that you are all working toward the same goal.

By sharing your vision with team members you are not only sharing your vision for the future you are also showing that you respect and trust them. There is a synergy between the three words. That synergy comes to fruition when put into action. When action starts to happen, things start to change, they start to progress. As this happens embark on constructive dialogue with team mates and staff members collaborate encourage  new thoughts and ideas innovative idea’s that might help your vision become a reality for all those sharing it with you.

The look the challenge the journey all working together to make it happen and share in the success. Having a vision a goal is what motivates and drives us sharing a vision with others helps it become a reality.

Have the right team wanting and willing to share your vision respecting your commitment trusting you to share thoughts views opinions trust a willingness to listen and collaborate.

Mike B2MR

 

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The hair salon survival plugging those leaks!


Back2myroots : A place to share thoughts and grow idea’s. B2MR

Is your salon leaking are you struggling to stay afloat?

These are tuff times an economy that is slow challenges of competition. Clients looking for deals and discounts the hair industry and owning a salon have many more challenges these days. Are there ways to save money stop wastage plug those unnoticed leaks? Of course there are so many unforeseen running costs in the salons well as the inevitable ongoing expenses. Here are a few tips that might help you. So where can these leeks be van they be plugged? Yes it takes just a few changes in patterns and actions.

1/ We have all done it it constantly happens in the salon those off hand discounts you know the ones That client who is having a tuff time or that special regular you like that one who tips well! Her or his service was maybe full head highlights and cut. You take your client to the reception and say to the receptionist oh just charge for cut and a T section toady! or that cut and blow dry we will just call that a flat X today! this is discounting this is giving away money if your staff member it’s not yours to give! How often does this happen. Add it up it has to stop.The client does not expect it they come for the service and attention you give no need to try and buy loyalty it’s off hand discounting costing the salon £££$$$$ every month and the stylist as commission is less. Change number. One stop this practice across the board!

2/ Carrying to much retail stock.If it’s not moving it’s dead money go the shelf carry what you need and what you know sells. Don’t make up excessively sell more for less! The more you can retail the better the deals with your distributor. Pay invoice on 30 days products constantly change so over stocking on old packaging is dead money you end up either discounting it or using it in the salon.

3/ Products Salon stock. I don’t know how many salons i have been in that have boxes of half used tubes of colour ! Why is this staff are to lazy to look for the used tubes have a system where they must be used prior to new stock being released. This is a major cost to salons stock control.

4/ Product waste over mixing of product and general misuse of products not good for the environment by a gain it adds up a big expense to the salon.How much colour and bleach is left over after any given process! Weigh it measure it keep good records of formulation eye balling formulation is not professional and creates waste! Consider if you do not keep good formulation records how can you emulate the same colour! your sick how does your co worker cover for you !!

5/ A fair and structured commission and reward system one that works for the salon offers incentive but can be afforded. Many salons can be held to ransom by a busy stylist this can be costly it have to be fair for all. make sure appointment bookings and times allocated are managed by the reception. No more added time added extra time just because you enjoy the chat with a certain client!! over the week how many lost appointment does this make for the salon!

If you were to apply these five changes to your salon over a month you would sees noticeable increase in revenue and saving on costs. I’m not suggesting cut backs. I’m suggesting taking control not just as an owner but as stylist . Stop giving those 10 or 15% discount breaks think about product use. Manage your stock both retail and in salon. Think about making these changes it can be nothing but good for all concerned the salon the business the salon and index the staff team. If your giving the best service have great skills offer a wonderful experience that’s all you need to do!

I write this from experience having owned salons but also visited so many where this constantly happens.

Finally start keeping records of the new clients the walk in client see how many re book or come back a second time! Do this over a period then have a staff meeting to discuss retention and re booking. Over 25% of clients who visit a salon for the first time do not return! how much business are you losing!

Some easy steps to make some big changes that could make such a big difference to the salon the staff ad your profitability. Discuss this with your team it cost everyone it could be your survival collaboration not dictating make your team responsible for their part in this. Manage your salon wisely drop old habits remember why your in business. think about the vision you have for your salon your life.

Mike B2MR

Need some help an daddies check out the support we can offer you if struggling to make these changes.

http://www.karendavidintl.com/

 

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Professional groups representing the hairdressing industry


Back2myroots : A place to share thoughts and grow idea’s. B2MR

This is topic on our industry our future can we all make and accept change?

What is the way forward for our industry? How do we strike a balance one that represents businesses and Salon owners yet works with training bodies and institutions.One that fairly reflects every aspect of our industry from the trainee and or apprentices to stylists and salon owners one that collaborates and works in unison with further education colleges academies and institutions. Is it possible ? I like to think it is but change has to happen.Thinking has to change a new chapter need to be written!

Having just attended an industry discussion day by one of the many Training bodies / Institutions funded by government working to government guidelines. It came to my attention that this discussion had no representation by any one from the hairdressing industry in the private sector other than me ! Its was not a very well attended gathering all females and all representing colleges, further education, and private institutions. The big question is are these publicly funded groups and bodies out of touch with what’s going on at salon level should they try and remedy this? The challenges facing salon owners staff retention training and apprenticeship programs re gigged re named re vamped submerged in red tape and paper work. No mention of collaboration between salons and colleges no passion no vision lots of acronyms and abbreviated words. “ACE” “SASE” ‘ASCL” who cares do students trainee’s ? salon owners? No they want facts they want easy to understand easy to implement ! Shared within passion by motivated inspiring innovative speakers. Who are interesting and engaging!

A minimum wage for apprentices was discussed frankly so out of touch with reality and hardly surprising that so many young people drop out or fail to get qualified as stylists. When having open discussion about any aspects of the industry it’s not representative of feelings points of view much less needs and concerns if salon owners and indeed all bodies related to the industry are not consulted. Education and training is as we all know really important!  But if it’s not done listening to the wants needs and concerns of the salon owners the end consumer of these trained up young stylist whats it all for???

We in many cases have a system now with little or no collaboration between Further education colleges, training institutions and salons. More time needs to be put into understanding salon owners and the industry more hairdressers and industry professional need to be attracted into these bodies bring to the table hands on experience and skill knowledge about products. Bring to the fore front the dangers of some products.Working with manufacture to be more transparent about some products and how they work the chemistry they contain.

Goals and vision for collaboration with salons working with Further education colleges for work experience less red tape less bureaucracy less government intervention in an industry they do not understand at street level. I went to this meeting my mistake was not asking what the agenda was or the format was for discussion was it a forum or did it have an agenda that allowed for discussion and opinion and raising questions. I was also shocked that apart from myself  the representation of trainers and further education representatives were all female. In an industry that claims that only males make it to celebrity level. Something I dispute know ing some very talent female stylist and platform artists! But why do not more males get involved at college level an area dominated by women at all levels from senior management to in salon training levels.

I think these professional bodies all do a great job. But i also feel that they need to do much more to attract and get involved where it counts they need to strike up communication with salon owners listen to their concerns encourage collaboration innovative thinking that got beyond just training manuals and strict guide lines. Hairdressing is a passionate creative industry when events are staged they should reflect this not be bland and beige. When inspiring people, when doing presentation. we have so many tools available to us now, the day of power point and just standing talking in mono tone just does not work! It’s does not inspire nor does it attract a true cross section of the industry and all the talented successful business people who could contribute so much. Although this is a Uk example i would be interested to hear feed back from other  countries what works for you on this international issue . Is it any different for you?

Do you think that professional bodies should have more professional representation when it comes to direction and planing on education training and all aspects related to our industry. Should these bodies have to collaborate more with salons and stylist.

Should apprentices be asked for an opinion on the training they aregiven and the model they worked with? How was there experience? Salon owners institutions stylist businesses we have to work together to develop our industry secure it’s future stability and  make it work for all of our future an that of new stylist and trainee’s coming into our industry.

Mike B2MR

 

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The Changing face of the hair industry. Can you keep up?


Back2myroots : A place to share thoughts and grow idea’s. B2MR

The Changing face of the hair industry. Can you keep up? Are you ready and on the ball?

Owning a salon. Working in a salon being a part of a team. Maybe your renting a chair in a salon have your own business?  Maybe your a small freelancer working from a home salon business. A mobile stylist. 

All of these are totally respectable avenues to explore within out industry. Over the past years thing have changed hugely. economic challenges the way business is carried out. Seasonal trends. The demands on salon owners and stylist to produce. We have responsibility to our selves our work mates our clients to have a full understanding of all matters relating to health and safety. The legislation governing the safe use and indeed disposal of products keep up to date books and records having qualification, certification and licenses.

On top of this new products . New chemistry . New claim’s are they safe ? We have a duty to find out! New techniques, the challenges of running owning managing a business managing people if quite a lot to deal with.  How do you? Then there is finding time to reflect on. The direction you and your business are going in. Remembering why your in business, what was your vision? What is your goal? The service you offer the standard of work being done. What ever your business model. How often do you take the time to reflect on any of these topic’s in an honest reflective manner?  Do you take the time to discuss new idea’s and ways forward with your staff? do you encourage innovative thinking collaboration creative thinking.

We have to find time take the time to explore avenues to offer help advise guidance.Training up grades,staying current with all aspects of our career and business. Here a few links to check out.

http://www.doubleyoursalonsales.com/                             

Keeping up with education in our chosen field is so important. Education creates excitement because there is always something new to learn. lose the passion lose the drive. become less motivated. Education keeps you connected product knowledge is a must nowadays. Clients want to know that the ingredients and formulations are safe and what we recommending for them to use will work and be value for money. We as stylist need to know cause effect understand what we are using and why.We have to question not knowing is not a satisfactory  excuse for error!


Social Media: LinkedIn, Facebook. Twitter. Stumbled upon ,Digg it’ All great tools and  examples of sites that help us connect with others .Those who  inspire us, share what works and doesn’t work. Blog site where people share thoughts views opinions reviews. P
rofessional groups and bodies always good to be apart of Linked In is a great place to share and build a business profile.

We have to be aware and have an understanding of changes in the law and regulations pertaining to our profession Now I’m curious to learn more so. I’m not putting anyone (client, work mates and myself) in danger. Just because one is certified in a new technique it does not mean we have the full picture and trust what we are told as truth set in stone! 

Law’s and regulation are in constant change the information we are given on products how they work and indeed the effects that that can cause are not always clear but the burden to ask the right questions is on us their are no excuses for not knowing or understanding.With a little time and patient we can research products read reviews get full insight into the good and bad what works and maybe what does not the more we as stylist share net work and connect the stronger we become its part of giving back sharing your experience strengths. It is my personal belief that if we know something but don’t share it pass it on then it’s a total waste!

I try to share to promote and sometimes pass on warnings . I try to communicate with others in our industry and to this ends in the space of 6 months an now net working all over the world with other like minded people in our industry. At the end of the day it’s up to you what do you want are you prepared to make the changes needed to stay in the now? Its your journey your adventure!

A topic has arisen that is a follow on from my earlier posting ownership management chair rental. It’s how we look at salary commission based earning or Chair rental. What is a fair rate? What is a fair way to compensate salon owner and stylist ? Without causing decent  or work place break down creating unwanted issues. For the most part stylists after training will move around a few times trying to find a fit a work place that allows them to build up a good client base a place they can earn what they see is a good wage.

In many cases as time goes bye and experience is gained and our stylist starts to get busier bring in more money to the salon. As this happens resentment can set in with regard to ratio of pay to turnover. How can this be prevented? What are the signs of an unhappy Staff! In many cases the staff room gossip signs of apathy lateness. Work standard dropping standard of service suffering.

Most stylist will think about and see things that exist within their work bubble a simple world of I do my clients. They pay X at the end of the day i have brought in X and sold Y yet my take home pay is only 1/2 an X and that’s before i pay Tax, I do all the work it’s not fair my boss should get so much after all what do they do!!

How does or how can commission work?

Commission can be mixture of guaranteed basic and commission targets as a productivity incentive or just commission. What is fair? Well of course as we get busier more established build our client base we can earn more on a regular bases but the thresholds will always be  how many clients can we do how much do we charge whilst maintaining standards and service! It is a natural progression for stylist to look to get a bigger cut of the pie choices start your own business not easier or look at chair rental.

This gets interesting chair rental was when it first came out was quite visionary a stylist pays to rent a chair a space pays X per month and runs a small business within a business. Of course the down side is having to pay that rent whether you are busy or not! having to keep books pay your own tax. stock appointments you are your own little self employed Business. As an evolution of this a new chair rental business scenario has come to my attention.

A stylist rents a chair for a monthly fixed fee but also pays a percentage of their take to the salon owner. Hum! for this the owner provides salon reception sales support motivation marketing skills sounds good its seem’s to be a blend between commission based and self employed. But lets look at this with some bogus numbers.

Lets say our stylist is busy and turns over £1000.00 per week

£1000.00 x 4 = £ 4000.00 Month 50% commission  stylist earns £2000.00pre tax

Now lets look at chair rental 

£1000.00 x4 = £ 4000.00 lets say chair rental £800.00 month  stylist take £3200.00 out of this they have to pay all expenses and Tax, insurance, stock assistance, everything. but the larger take is appealing.

Now chair rental and commission split

£1000.00 x4 = £ 4000.00  then chair rental £ 800.00 month share of commission 50% 50% splits so our £ 4000.00 a month less £800.00 = £ 3200.00 divided x 2 = £1600.00

This would be £1600.00 for the stylist. £ 2400.00 salon owner.

Although the stylist our first example left the salon that was paying commission for a better deal more control a bigger piece of the pie. The down side is booking keeping paying tax keeping accounts. From a Stylist point of view strait chair rental is the best deal but involves a lot more work and commitment from a stylist it’s time to grow up and take responsibility for your self your actions.The example that seems to offer the worst deal from a stylist point of view is rental and turnover split! For this to work the split has to be less on the turnover  to make it as appealing as just chair rental the split would have to be Rent + 25% take fro the salon owner.

By nature Stylist will always want to move on find a place where they feel they are making a fair wage for there skill,  they will always feel they are working making money for the boss or owner it’s natural not always realistic given the costs of doing business. In closing I think it is because of the above options many choose to become home based or mobile stylist.

I do however think that there is a fair balance that affords both salon owners and stylist  away of coming together to work and create a successful business that provides for all the key is communication honesty, discussing goals oh and not being greedy yep being fair you need each other .I hope this is helpful to all those trying to work out a career or business Move. None of the above take into account charging VAT and keeping records and paying revenue for this said Tax. you are in essence a tax collector this Money should be put to one side.

Mike. B2MR


 

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In the Hair salon. Dress code or self expression?


Back2myroots: A place to share thoughts and grow idea’s. B2MR

As a follow on to team building education up dates and product knowledge classes. I though I would touch on what can be quite a contentious subject. As a salon owner should you weld the big stick and dictate uniform or dress code. What are it’s advantages. What does it do for morale? Does it suggest a more professional approach? Does it create salon image and identity. We are all different in how we work and so will settle or comply with different rules and regulations.

Many stylist will say they think that dress code are a good thing. Many salon owners insist on it with an attitude of. ‘My sand box my rules’ Rather draconian I think!  It could be seen as controlling. For uniforms to work it has to have the consent of all staff ! A collaboration. Who pay’s for or supplies the uniform, what happens when they get stained and worn? Maybe not uniform  but an instance of a stipulated dress code. How does that work for you? Having owned a couple of salons and having tried both uniforms for trainee’s and suggested dress code for stylist’s it is my view that it’s quite restrictive and rather out dated to dictate dress but guide lines are quite acceptable.

Here are some thoughts:

Are we not in the fashion business? Creative, innovative, free thinking professionals? Some times temperamental. But is that not part of being artistic and creative.  Is not how we dress a projection of who we are and what we do what we represent ? I also think that every salon owner has the right as we all do to a vision, but if that vision impacts on others they either have to be willing to accept this or as an owner you have to be willing to bend. Compromise. Can some sort of code be in place for example’ No jeans’ Sets a tone but leaves room for artistic license and dress sense. Or for example ‘No flesh’

As professionals.

As mature responsible people should we not know that we are, what we project. How we look Say’s. Who we are. What we do. It says. This is me. How can i help you? Trainee’s in college or apprentice’s often get to wear a uniform. It’s thought that it teaches self respect and the importance of professional image. If this is the case completion of training should be the coming of age and taking back of the responsibility of appearance and self expression and marketing the product that is you that is us!! For me when training as an apprentice being given the Leonard’s T-shirt with the big brown L logo on the front was an honour you were part of an elite few being taken on as an apprentice at what was one of London’s best salon’s and places ot train!

Should dress code not be.

The standard suggested might be. Dress professionally. Dress to impress. After all we are the product. Represent your self.  Take control of your appearance remember we are the product! I think that salon owners should encourage stylists to take responsibility for themselves in all aspects of their life. Appearance, attitude, commitment. If they don’t want to comply. Then of course like  everything in life make a decision live with the consequences. Or if you cannot be bothered stay home! most importantly. Salon harmony professional and welcoming.

Where does this thinking come from.

Experience yes, just an opinion yes. But I beleive that as salon owner we  provide an environment for creativity to flourish . In life we can lead by example. We provide the tools the backing and support for out stylists to  flourish and succeed. Looking unprofessional. Being unprofessional. Taking short cuts leads to losing clients. This will all follow why because all these flaws suggest lack of self-respect and lack of respect for both the salon and ones work mates.I don’t think a return to the shot below is called for !!!!!

Choice consequences choices made or inaction will cause reaction for that is the way the universe works. The re action will be failure to succeed. The salon is the theatre we are the players we should aim to be the star’s of the play that is a day in the salon.

Mike B2MR




 

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In salon training education product updates.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

The question asked is: What are the benefits of education up dates and product knowledge sessions to the salon? Are they worth while or a waste of time?

How much time and energy should be put into staff training skill up dates product knowledge certification?Do you as salon  stay on top of this? Do you staff support and attend up dates. Does for staff request them? How do you decide if training and product knowledge classes are of benefit.

First and foremost you have to lead by example: That being suggest or plant the idea you will always have an element of staff that have heard it all before and know everything or at least think they do! I would suggest that you encourage and give good reason why this things are useful. What points could you give to justify.

*Products constantly changing.

*Dangers of not using products correctly or understanding chemistry.

*Wastage in the salon,.

*Product knowledge with regard to retail sales.

*Up dating re fresher of skills and techniques.

*Team building good exercise.

*Show’s a client you care.

When are these best organised in the salon well of course you want to cause as little disruption as possible but sometime’s they can be better for a few hours on an arranged quiet morning. Again clients wanting to book can be advised that we are closed for a few hours that day for training up date. for the most part they like an understand this it show commitment and investment in training all good PR!

Evening work well if all the staff are on board. The same as model nights or staff hair nights staff get to do each others hair or as group you practice and share thoughts views techniques sharing team building.

What role can your distributor or the manufacturer play in this. The answer should be a key one many of the bigger colour companies will have a team of educators who work for them going to salons for product classes and colour education up dates. They should be free but some times it’s dependant on the volume of product you buy. It might also be dependant on whether you buy direct or use a distributor, either way you should get education support. Building a good relationship with a colour educator is a great idea as a source of future knowledge and someone to be able to ask questions if an issues arrises the same applies to the  relationship with your sales person or colour rep.

These up dates are really important because colour chemistry does change and we stylist can develop bad habits short cuts. From a salon point of view it show’s the manufacturer that you care about the products and are truly professionals in how you work and what you produce.

Maybe you have  staff member who is an educator for a company.This involves evening classes at external salons doing preparation before hair shows and can lead to platform work all great for salon profile. Maybe as a salon or team you want to get into some competition work again this is a great way to start bonding team building. Having these up dates can also lead to invites to colour launches and show’s or maybe attendance at manufacturer training academy to gain certification and qualification at certain level or for certain techniques [such as colour correction]

This type of training and skill update is great for salon profile and is also great on a CV for stylists.

Those staff member who have attended all this before remind them that so have you. remind them it’s about sharing and giving being a team player giving back to the younger members of staff sharing experience! yes play to that ‘EGO’ chances are they are the ones who really need to attend the up date.

All of these type of event encourage team communication. Creative thinking and who know’s maybe some collaboration either on a model or just in the salon in general.  Always a challenge but always so worth while. Never forget the trade show’s competitions even fashion event that are always on. An evening or day out at an industry related event.

Written as someone who was the colour company educator and platform artist.The guy who comes in and shares. Yes written from experience. and a passion to educate and help raise standards. Mike B2MR

 

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