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Category Archives: Reception area running the salon

Hair salon influences and change


Back2myroots : A place to share thoughts and grow idea’s. B2MR

The hair Industry is multi dynamic in it’s many branches that come together under the heading.

‘Hair industry’

From: The salon to manufacturing from manufacturing to education skill training, personal development. Career path and challenges.

Educator, artistic team member, platform artist, salon owner, manager, freelance/chair or booth renter. distributor or sales representative.

Change happens it’s constant from the products that are available to us. This new must have technology  we have to have. However we also need to question how and why they work understand any side effects Are they safe ! We must be educated on these products feel confident they are safe for us and our clients.

What dives the invention and investment into research of new product technology? Is it sales and profit yes of course. First and foremost it’s driven by Media demand from promotion and advertising. Now with the internet with the tablet with the android more than ever, clients can see it see instantly the results see the look they are hooked they want it!

Of course it’s our job to deliver but it’s also our professional duty to be the moral compass. We have to have the knowledge and the skill to inform advise and educate our clients on the products it’s pro’s and con’s for there will always be both!

Influences.

This economy this global shift has been a wake up call to any one in business and we in the hair industry are not and have not been immune to this. The seasonal spikes that we could rely on no longer exist that Christmas rush that spring make over that pre holiday do!

Staying in touch with discussion groups and forums shows me that many salons are struggling, many are looking for a way to turn things around. Many are relying to discounting, some are taking short cuts maybe compromising on product quality. Just treading water trying to survive.

We all need to take a deep breath evaluate where we are what we want. Re visits those goals that vision and re focus. We have to embrace new technology. We have to collaborate more with staff or team members. Learn to use the power of the media social net works collaborate with staff to promote the salon it’s services in a positive way.

Be strong enough to seek out professional help and advise. Maybe we need to think of this shift as a new beginning, a time for reinvention, a time to revaluate and start with over with a new rekindled energy and out look, Change and indeed challenges can and do seem so daunting because it forces us to look at things in different light encourages us to think out the the box.

We can all make difference in so many ways. Start with that vision build your team have an ongoing in house training program. Develop your team have apprentices train then share your skills investing them they are the future become the teachers develop your an their future, use the colleges for the theory for you trainees to get certified work with the colleges and collaborate on training for they certainly don’t have all the answers they need also to adapt to the industry changes and salon demands.

Work to develop these young enthusiastic creative stylists grow with them, grow develop and learn together.

Products source what works for you both for salon use and retail don’t carry to much stock. Address the skills and passions of each and every salon member, encourage courses and extra training both in salon and external. work with your manufacturer and supplier on education up date and in houses training events. . The salon as a whole has to have the highest standards of training and expertise, individually encourage  specialisation become unique a destination location a place of excellence in even field. The palace that is talked about a place that people want to be associated with. Community involvement, be it linked to the gym healthy centre or supporting local events collaboration innovative thinking.

How do we get beyond thinking of ‘clients as one time walk in’s’ and consider them as long term potentials?

When will we start to consider all those clients who ‘come once never to return’ ! Those lost opportunities to make a first and last impression. When will we take the time to think. ‘In fixing someone else’s mistakes’ will it could it cost me potential ‘Clients’. Part of this new thinking is. ‘We are in the service industry’. ‘We are not in the server industry’. Professional boundaries and mutual respect must exist. The client is not always right neither are we balance and being open to change and the unexpected and dealing with and addressing issues solving problems.

That first impression the personal image we present. How we communicate and articulate our suggestions the art of listening. Being a professional in your field of expertise thus giving sound advise. Executing and delivering the service advise in highly skilled professional way with the highest expertise and skill offering a wonderful experience. Charging for your time and expertise. No discounting. No little bit off at the cash register. Being paid for a job well done. This is what a client expects and wants nothing more nothing less. Discounting could suggest that ‘you did not do your job as well as you could have’. ‘It will be better next time’. ‘Thank you for letting me try’. ‘Sorry i could have tried harder’. Do any of these a good message? a message of professional confidence and assertiveness.

Yes things have changed they will continue to change to challenge us so we have to learn to embrace adapt and be ready so that we can keep up with the every changing demands and wants that our industry dictates as it grows and developed. We all have the strength to do this .We can also connect with other professional share experience seek advise offer advise competition is not always a good thing  it can become so distractive and negative both within the salon and  if competing with business around you. Discounting is competition sadly it’s not he who gives the biggest discount who wins.

We all have new technology new products new tools. Constantly changing techniques and demands to sill levels. We have an industry in a state of flux. We have change and challenges to face. We have social media devices and we all have to embrace all the changes and the challenges they pose. Exciting times is the only way to look at it.

Mike B2MR

 

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Success as a hair stylist it’s in your hands!


Welcome to BACK2MYROOTS B2MR: Regular postings of fresh new topic’s.

A place to share thoughts post comments and idea’s.

As a stylist we strive to become a success to be fully booked to get new recommendation to earn a great salary to be the best we can. But sadly in so many cases somewhere along the way this changes or never happens why?  What went wrong?  Why do some get so disillusioned even resentful.Why do so many quit the industry! Why do some get by but are full of anger and resentment about both their employer and indeed fellow staff members Why? Time to be honest! It’s time to seek some help? Get re focused and remember why you started on this journey of self discovery looking for creative success. You had a vision a gaol what went wrong?

If this is you!

It’s time for some honest reflection to ask your self some soul searching questions starting with the big one Why? Did you become a stylist? Followed by. Do you enjoy being a stylist? what do you want from being a stylist? What were the goals? What were the aspirations that brought you into this industry? What are you prepared to do to reach your goals and dreams!

There are so many avenues to explore so many skills to gain. There is so much to give and yet so much to gain. Yes you have to give things away to get them back it’s the way of the universe. But all of this comes at a cost nothing in life is easy or free it takes hard work commitment! It takes constant training and updates of all the skills we have. All that we know and all we have yet to learn try and discover. These are challenging times for everyone.Those challenges and demands being day to day running and managing of the salon and staff team members. As stylists working in a salon being part of the team we should be involved in the salons success.

How can we do this? By being and staying positive and upbeat. With so much global uncertainty so much negativity in the news you must think and be positive and up beat both in your out look and in what you project. I have little time for negative attitude or thinking it’s destructive on so many levels both in personal and  work life. These skills cover every aspect of our industry. From those key things that are at the very heart of our daily routine and business success .

Service skills. Communication .Consultation. The experience we offer and create.

We have so many tools available to us to research and study our craft.The Internet the world wide web books. These are really good for learning about service and consultation skills after all Service and clients are our business. We must not forget the other aspects of our trade  the practical hands on creative side this need to be fed and stimulated sharing idea’s with team mates work colleges. We must also make sure we are up to date with product knowledge and technical knowledge.

Just being a busy salon stylist can and will get to be quite routine if you don’t push and challenge your self. It is very easy to get complacent take what we do and indeed out clients and the very fact of being busy as a given ! not always the case. Real success is to challenge your self and continually grow. Fear can hold us back as stepping out side ones comfort zone pushing the envelope is not a comfortable place to be for many of us. Get involved in the salon training nights. Maybe become a platform artist or educator. for major colour company. consider entering some competitions, photographic work .These can be good for both individual stylist and  the whole salon it moral and image.

Remember that the more you give out through sharing skills and experience the more that will come back to you. This career is for you to manage and steer. It’s a journey and adventure you have no idea of what opportunities lie ahead for you. All yours to grasp all you have to do is aim high and challenge your self and those around you. Dont settle for second best. Have high standards. Stay up beat focused. Constantly challenge your self and those around you.

If the above is you if you want to move forward step up the ladder to success then lets connect for an informal chat maybe we can move forward together. Learning and sharing experience.

                                                         http://www.back2myroots.co.uk/

All contact information is on my web site I very much look forward to hearing from you

MikeB2MR

 

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The hair salon survival plugging those leaks!


Back2myroots : A place to share thoughts and grow idea’s. B2MR

Is your salon leaking are you struggling to stay afloat?

These are tuff times an economy that is slow challenges of competition. Clients looking for deals and discounts the hair industry and owning a salon have many more challenges these days. Are there ways to save money stop wastage plug those unnoticed leaks? Of course there are so many unforeseen running costs in the salons well as the inevitable ongoing expenses. Here are a few tips that might help you. So where can these leeks be van they be plugged? Yes it takes just a few changes in patterns and actions.

1/ We have all done it it constantly happens in the salon those off hand discounts you know the ones That client who is having a tuff time or that special regular you like that one who tips well! Her or his service was maybe full head highlights and cut. You take your client to the reception and say to the receptionist oh just charge for cut and a T section toady! or that cut and blow dry we will just call that a flat X today! this is discounting this is giving away money if your staff member it’s not yours to give! How often does this happen. Add it up it has to stop.The client does not expect it they come for the service and attention you give no need to try and buy loyalty it’s off hand discounting costing the salon £££$$$$ every month and the stylist as commission is less. Change number. One stop this practice across the board!

2/ Carrying to much retail stock.If it’s not moving it’s dead money go the shelf carry what you need and what you know sells. Don’t make up excessively sell more for less! The more you can retail the better the deals with your distributor. Pay invoice on 30 days products constantly change so over stocking on old packaging is dead money you end up either discounting it or using it in the salon.

3/ Products Salon stock. I don’t know how many salons i have been in that have boxes of half used tubes of colour ! Why is this staff are to lazy to look for the used tubes have a system where they must be used prior to new stock being released. This is a major cost to salons stock control.

4/ Product waste over mixing of product and general misuse of products not good for the environment by a gain it adds up a big expense to the salon.How much colour and bleach is left over after any given process! Weigh it measure it keep good records of formulation eye balling formulation is not professional and creates waste! Consider if you do not keep good formulation records how can you emulate the same colour! your sick how does your co worker cover for you !!

5/ A fair and structured commission and reward system one that works for the salon offers incentive but can be afforded. Many salons can be held to ransom by a busy stylist this can be costly it have to be fair for all. make sure appointment bookings and times allocated are managed by the reception. No more added time added extra time just because you enjoy the chat with a certain client!! over the week how many lost appointment does this make for the salon!

If you were to apply these five changes to your salon over a month you would sees noticeable increase in revenue and saving on costs. I’m not suggesting cut backs. I’m suggesting taking control not just as an owner but as stylist . Stop giving those 10 or 15% discount breaks think about product use. Manage your stock both retail and in salon. Think about making these changes it can be nothing but good for all concerned the salon the business the salon and index the staff team. If your giving the best service have great skills offer a wonderful experience that’s all you need to do!

I write this from experience having owned salons but also visited so many where this constantly happens.

Finally start keeping records of the new clients the walk in client see how many re book or come back a second time! Do this over a period then have a staff meeting to discuss retention and re booking. Over 25% of clients who visit a salon for the first time do not return! how much business are you losing!

Some easy steps to make some big changes that could make such a big difference to the salon the staff ad your profitability. Discuss this with your team it cost everyone it could be your survival collaboration not dictating make your team responsible for their part in this. Manage your salon wisely drop old habits remember why your in business. think about the vision you have for your salon your life.

Mike B2MR

Need some help an daddies check out the support we can offer you if struggling to make these changes.

http://www.karendavidintl.com/

 

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The hair salon and the stylist.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

The key role of the Stylist /Hairdresser in the salon:

We have in recent topic’s talked about. How important the role of the receptionist is and how the reception area is the hub of the salon  what a key role they plays in the smooth running of the salon. We have looked at the hard work that all trainee’s and apprentices put in. The commitment and loyalty in so many cases for very low wages minimum  wage is so out of touch with the cost of living fro these young up coming stylists. They work really hard in the hope of getting well trained we should all make sure that they get the very best.

Now lets look at the roll of the stylist.

As important as both of the positions above are what about. the stylist. The hairdresser. The colour technician and huge role they playe. Without a professional team the salon would not exist or function. Let’s stake a look at the role of the stylist. From the time the stylist get to the salon to start their day they must have their game face on. That image of being a true professional. Highly skilled. Creative. With excellent communication skills and technical ability. In-fact their day should start before they ever get to work getting ready for the day. Clothes, make up image all so key for that first impression. The way you dress and the way your hair looks is representative of who you are what you do. We have to leave our personal issues and baggage at home it’s show time.

 As a stylist’s you have to be a team players. We have to be multi be able to multi task! This can be anything from helping to keep the salon running on occasion. Sweeping the floor, washing colour bowls, towel duty. Yes all in a days work! Manage your day your appointment list be organised. This involves working with team and staff members. The receptionist can help you to keep your day running smoothly and  keep you fully booked!. Apprentices and trainee’s again they help you keep your day running on time and with out a hitch offering client support and assistance and service.

As a stylist apart from ongoing skill and training. Communication and consultation skills are really so important. Being a good listener helps. Keeping good up to date client records is also very key to ongoing success and good client retention. It shows the client that you care makes them feel special. As a stylist we are in the business of making recommendation and problem solving. To do this we have to make sure our skills are always up to date. This can be hands on technical ability and indeed product knowledge both in the area of the products we use are constantly changing and evolving  as indeed with retail products knowledge.

As stylists although we don’t like to think of our selves as being sales people and in the service industry we are. You sell through recommendation either by offering a new service or treatment or by recommending retail products to complement and maintain both condition and looks created in the salon. Every thing you do is related to service the experience you offer. That is what you do that is why clients come back great service and consultation.

As a team or staff member although it’s not generally insisted upon getting and being involved in ongoing personal skill up dates and training should be part of your routine. As should skill sharing by giving of your time to share your skill and knowledge with the apprentices and trainees you owe it to them.Yes they help you make you day work it’s time to give back !! you were like them once never forget that. This can be done on a rotation depending on size of the salon and policy.

 Getting busy, being established in the salon both as a staff and team member takes time. But as you develop both as a personality and accomplished stylist so trust and respect develop. At the same time communication and sharing of views and opinions with those around you should be developed become a true team member. Building relationships with Salon owner. Manager. Fellow stylists. Reception and yes trainees.  This is all part of  helping to create an environment for creative thinking. Collaboration on projects and idea’s for improvements be an innovator. Don’t become done of those negative seen it all done it all types that can be so negative to moral in a salon.

Got an idea share it! make it happen!

Challenge your self and those around you be inspiring mentor those young trainees. Be actively involved in promoting the salon. Look for ways to improve your skills courses and training events. Suggest the salon get involved in competition. These have been and are challenging times in our industry it’s my belief that by staying current being professional offering great service being excited and passionate about what you do sharing that excitement with your clients thats a key to being a success.

We wear many hats and great deal is expected of us. Focus on what you are good at and passionate about don’t try and spread your self to thin as i have said the salon is a team so if your great at women’s hair love colouring and putting hair up stick to that.  Specialise in that let others do mens hair or kids for example. Everyone should find their niche in the salon this makes the salon whole. Remember you multi task you have to look great. you are highly skilled. You offer great service and what you charge or the salon charges is reflective of that. Valued added is not discounting to stay busy it’s giving exceptional value for money.

Look at all the skills you have? the tools you use! the power you have to make change happen!

Remember as a stylist you are the product it’s all the clients you do and retain that keeps the salon going and pays all those running costs. The receptionist. The trainee pays your wages. But it’s a team event you are a big part of that team. How ever busy you are how ever good you are don’t let EGO get the better of you don’t start thinking you are better than those around you .Very dangerous no one is indispensable.

The stylist. The Hairdressers. The true professional hard working committed passionate. key to the successor every salon and business.

Remember you. We are all part of that machine that is the hair industry. The part we all play as team members makes the salon run and work for us all.  Keep your standards high challenge your self be and inspiration to those around you.

Mike B2MR:

 

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Your Salon your dream your vision.Your challenge!


Back2myroots : A place to share thoughts and grow idea’s. B2MR

Thinking of starting that dream salon? It can be a huge challenge it could be a nightmare? These are very challenging times a global shift in the way all business is carried out has taken place and  is still taking place. The hair industry has not been immune to this. No exemption card clients demanding better deals many different brands of home hair dye. Professional colour is not the only option.

Is it the right time to open salon go it alone?

Lets assume that your a qualified successful stylist. One that has been in the industry to have a good idea of how things work. Lets assume that you have worked for a long enough period to establish your self as a stylist and have a strong following of loyal clients.

Now let’s assume that you have worked for other people for long enough. You want to start your own business you want to do things your way. You know you can do things better use your experience  and  knowledge to be a success and offer your clients some thing new and different.

Sounds great ha? I think this is the normal path of progress for most hairdressers. We reach appoint where we start to question the way things are done in the salon they are involved in. We think the owner is taking to much of the pie! We know we could do a better job we have a vision. We have a great following of clients. We know our business. We understand our clients, how hard can it be? I think much tufter than many think!

Without dwelling in the past a number of years ago I went through this very scenario. I had out grown the salon i was involved. I say involved in because I had work amy way up and was a director and share holder. Sound good ha. Well it was not enough! Why ? Because i felt i was the busiest in the salon and yet felt i did not have a voice! Was this the case or is the grass just always greener else where! Or is was this just Ego!! I don’t regrets ever but do some times reflect on what might have been if i had made other choices.

It was time to go it alone:

I sold my shares back to my partners used this money to buy a lease. I purchased an existing salon old fashioned shampoo and set joint. I closed it for 2 weeks gutted it with the help of family and friends re opened as trendy up market salon. [not one pictured] My clients all followed the location was great and this is key. In this instance i chose a location that was where all my clients were moving to. Easy parking great location they were happy to pay the same prices that i charged in Chelsea. I had a vision and a goal i was very motivated, I had something to prove to my self and others i could be a success. It worked really well .Why? Because i was in the right place at the right time. This salon attracted other start up salons they tried to do the same thing as more and more sprang up as the area developed. I noticed the odd one failing within a short time. Why? Any market can only sustain so much. What they were creating was on longer new or different, saturation point! I sold this salon within 2 years and made a huge profit the guy who bought went bust with 1 year. What you don’t need is an empty salon!

Why am I telling you this? As a warning think things through. Do your home work. The world we live in has made a huge global shift in the way business is done. Clients needs and wants have changed old business models no longer work. These are challenging times. Would i do it again now . No i would not to much risk i would find a different way of making my dream my vision work! Having a vision and a goal knowing how you might want you salon to run and look is so exciting. But really take the time to think it through. ASK YOUR SELF  what is it you really want? What is it you really want to achieve? My advise would be before leaving the salon you are established in, talk with the owner see if you can buy in. Invest in what already exists share your vision share your concerns discuss change. There is little or no risk in putting out feelers and it could save a great deal of headache in this very fragile economy.  Collaboration and innovative thinking. Having a vision and goals we should all have making them a reality takes a lot of planning forward thinking and soul searching honesty about commitment and risk. You need to work with talented motivated vision sharing stylist’s a team. Think your already part of a team why not just adjust the balance of things.

I decided to write this because not to put any one off but as a warning that it takes huge amount of work and commitment with no guarantees. I read so many comments by people struggling to make end meet trying to attract business. Thinking that discounting is the only way forward disillusioned by the industry and what it takes to get ahead. you might end up on your own struggling with being alone!

I exchange e-mails with people who have started businesses and know find themselves struggling to succeed asking what will it take.  Vision, commitment, willingness to change and adapt, loyal clientele, a team that shares your vision, Capital to support you through the challenges that lie ahead. For it’s not all smooth sailing.

To succeed you need to. Specialise stand out be different. Be highly skilled and knowledgeable in all aspects of our industry or make sure you have a good team of skilled adviser around you. do your home work be honest with your self about what you really want! What risks are you prepared to take ?????? need help contact me.

Mike B2MR

http://www.karendavidintl.com/ and salon success.

 

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The salon reception. Front of house.


Back2myroots : A place to share thoughts and grow idea’s. B2MR.

 The Reception area. The hub of the salon. The retail centre:

We only get one chance to make a first impression both at the front reception or as being a stylists. but before that can interaction takes place the very first area that sets the scene is the reception. The design. the chairs, the reception has to look stunning professional welcoming.

The very first person who makes an impression is the receptionist. How much importance to you put on the key position. A position that takes so much skill to juggle. To organise. To solve problems. To be caring yet efficient.

They have to have a good phone manner. Amazing people skills patients. Good at selling with product knowledge. know how to mange an appointment book. Deal with the issues stylist have over booking keep good records balances the books. Deal with sales people. What is this worth to you to your business ?

The Image of the the salon, decor, cleanliness appeal. Just as important the appearance and the attitude of the receptionist.Their communication skills the service they offer all so very important for both salon success and client retention.They are the first and indeed last person a client has any interaction with in the salon. They have to make that experience that memory count. Make that client feel wanted and important using their skills to have the client re book that next appointment. Help them with and recommend retail products.

Does all of this happen in your salon? Do you listen to the receptionist about client and indeed staff issues?

The receptionist has a unique position in the salon she or he holds and controls power! Power of the booking they can make or break a stylist if they so chose. My advise to a stylist never upset your receptionist. Always accommodate them if there is an appointment issue or a late comer who needs help it will stand you in very good stead in the long run. They have to be committed and very trust worthy often the last to leave and in many cases open up.

They must be a team player and leader and have a great understanding of the dynamics that is the salon from working with a manger and or owner to communicating with clients and staff and innovator and collaborator. The one who keeps the machine that is the salon running smoothly. Does your receptionist have all these skills? How often do you think about the role they play? Are they well enough rewarded?

Service goes beyond just what we the stylists do offer and create. Service is what the whole salon offers from the moment a client becomes part of the salon. It does not stop after the service has been preformed it only stops when a client leaves never to return!!!

Listen to your receptionist when it comes to retail purchases. The amount of stock to carry, what product lines are selling well.What are clients asking for?  What clients might be saying about products or pricing.

All key information. Maybe even concerns that are being raised about staff members. Service ability. Those getting requested, those maybe being avoided. All need to know information.

Mike B2MR:

Above: To the right the chaos a receptionist over see’s!!

 

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Hair salon- Customer service


Back2myroots: A place to share thoughts and grow idea’s. B2MR

Service as stylist salon owners managers. We know we are in the service industry but how much time  do we give to thinking about the service that we offer and give. Is it real service value for money? Do we go that extra mile to make that experience so very un forgettable?
Think on this A client becomes a client a soon as she or he enters your world, Not just once she or he is front of you or once you’ve finished your service! cool ha? Has this got you thinking a little?
Thinking more on service as a topic.Imagine your next client arrives flustered maybe a tad late. How you respond to this will set the tone for this encounter this time spent together.
Maybe they are running late due to an external force Irritation from a last meeting a business matter, personal issue. How do we respond to this? Make sure that your client leaves happier than when they came in! Don’t give them cause to carry their frustration over on to you. Don’t allow them to leave in the same mood as they came in with.
Imagine the customer that you have in front of your right now is the only person in the world-pay attention welcome them be present be in the moment. We only ever get one chance to make  a first impression.That first impression on the salon it look it’s image it’s identity so make it work.

The same can be said for the the look of the staff as a whole but also that first impression we as a professional project. That Image that says this is me who can i help you!

Great customer service is. A chance to be a proud representative of the salon but more importantly you represent your self as a true caring professional. A positive influence an expert in your field. No matter what service you are performing. From giving consultation advise to shampooing or technical work.
What ever part you play it’s all a part of the service it’s team work and collaboration Food for thought. The term ‘Can i help you’ can cause antagonism! Why?  Because  that’s what they are here for,your help. Especially If you deliver it with the wrong tone. Try. Out a phrase that works for you feels natural and genuine.
A simple ‘Good Morning or Afternoon’ followed by what i can do for you today. This opens the door for discussion. be ready to offer suggestion/ guidance if they hesitate. remember your the professional they have come to see. that smiled professional consultation.
Always remember that time spent with a client is about the experience you offer the interaction and not about the transaction! It’s not just about the money the fee /bill. It’s not about doing the service and charing it’s about the reassurance on money well spent an investment in oneself the feel good factor. We are skilled professional we get charge a fair rate for the service we offer and the looks we create that is why we go to work. When busy and working at a study pace know your day. Asking ‘Who’s next’ Can be very off putting! keep track of how your day is unfolding, know who is arriving , who needs help, control your day. Your are the Star in the play ‘That is the salon’ .Your clients and the interaction you have is just one scene in the play of today. Your assistance are part of the cast make sure you all know the role you have to play. To make it run smoothly.

Live in the moment with your client,each appointment is the only one that matters at the end of the day you can review the financial reward for a job well done.
Treat every client with respect,regardless of appearance or spending power. You never know who is in the cycles of influence for future recommendation. A satisfied client may not tell everyone on about you but they will recommend you and service you gave the experience you shared. You will get recommended when your name come up in the circles they move in.People’s paths always cross.
Remember that engaging with client’s always pays off in one way or another you never no when. Even if there way no sale  on that extra service or product you get to share you got to practice your pitch you have opened the door for next time .
Offer great experience great service and there will always be a next time.
For information on Salon Success and Karen David.com All the help and support they can offer you your staff and business go to. 
                                                    http://www.karendavidintl.com/
I will be soon offering easy access to all the material they have to offer directly form this site.
Mike B2MR
 

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