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Category Archives: Salon collaboration innovative thinking

Respect trust vision. In the salon/Spa


Back2myroots : A place to share thoughts and grow idea’s. B2MR

 Respect Trust vision: “RTV”

Respect:

Do you respect your staff ? Do they respect you? Without respect it can be so very hard if not impossible to have a salon running smoothly without and hitches or staffing issues. How does one gain and retain respect in the work place? First and foremost it’s a two way street other wise known as mutual respect.  How does it work? It’s earned over time by actions, commitment, sharing of a vision. Making positive change happen. Being inspirational to those around you. Being a leader. Being a listener . None of this happens over night it takes time to develop. It can not be brought and yet it is invaluable. Respect encourages those around you to listen and or take action to embrace change. Lack of respect can and is very disruptive it creates many issues especially in a leadership or management situation. Once lost it’s very hard to regain.

In the salon or spa environment respect for each other open communication collaboration will enable the salon to function without distraction, without the disfunction that can be created when respect is lost and chaos per sues. In one of many forms from staffing issues and poor management decisions general morale. An openness with regard to salon /spa running and the big picture a sharing of a vision a willingness to listen and on occasion make changes is all part of being respected being a leader you also must give respect to those around you. Ultimately this contributes to better salon management a better working environment and so creating an atmosphere that works to the benefit of all concerned. Clients can and do pick up on this.

 Trust: 

Closely and many might say running side by side with respect is ‘Trust’ this we build. Without trust it’s really is very hard to function and get anything done. To not be trusted or have trust in some one or some thing creates negativity it will slowly bring you or your business down. If this is an issue you really do need to spend some time think it through. If it’s a person a team mate employee ask the question. Why? Don’t you trust them. Can it be addressed is it a situation that can be fixed. If not before making that tuff decisions seek advise from those around you, those you respect ! If it’s a thing then it’s much easier however good it might be if it’s not working for you and you cannot get past trusting it get rid of it! Don’t waste time and energy on things that don’t warrant it.

Without Trust in a salon between every member of the team decent can rapidly creep in negative energy can be and is so distractive. If this is the case council those team members work mates managers that you respect and make decisions on how to address and deal with any situation that might arise. Don’t be hasty consider the situation what created it. Decide on an informed course of action.

 Vision:

Finally that vision this is yours. In this case it’s of your business but it can relate to any aspect of your life for each and very one should have a vision. In this instance we are relating it to work. Once you have clear vision share it with those around you. Those you Respect and trust make sure they share this vision with you so that you are all working toward the same goal.

By sharing your vision with team members you are not only sharing your vision for the future you are also showing that you respect and trust them. There is a synergy between the three words. That synergy comes to fruition when put into action. When action starts to happen, things start to change, they start to progress. As this happens embark on constructive dialogue with team mates and staff members collaborate encourage  new thoughts and ideas innovative idea’s that might help your vision become a reality for all those sharing it with you.

The look the challenge the journey all working together to make it happen and share in the success. Having a vision a goal is what motivates and drives us sharing a vision with others helps it become a reality.

Have the right team wanting and willing to share your vision respecting your commitment trusting you to share thoughts views opinions trust a willingness to listen and collaborate.

Mike B2MR

 

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Happy Easter


Happy Easter to all followers of B2MR. Mike

 

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Success as a hair stylist it’s in your hands!


Welcome to BACK2MYROOTS B2MR: Regular postings of fresh new topic’s.

A place to share thoughts post comments and idea’s.

As a stylist we strive to become a success to be fully booked to get new recommendation to earn a great salary to be the best we can. But sadly in so many cases somewhere along the way this changes or never happens why?  What went wrong?  Why do some get so disillusioned even resentful.Why do so many quit the industry! Why do some get by but are full of anger and resentment about both their employer and indeed fellow staff members Why? Time to be honest! It’s time to seek some help? Get re focused and remember why you started on this journey of self discovery looking for creative success. You had a vision a gaol what went wrong?

If this is you!

It’s time for some honest reflection to ask your self some soul searching questions starting with the big one Why? Did you become a stylist? Followed by. Do you enjoy being a stylist? what do you want from being a stylist? What were the goals? What were the aspirations that brought you into this industry? What are you prepared to do to reach your goals and dreams!

There are so many avenues to explore so many skills to gain. There is so much to give and yet so much to gain. Yes you have to give things away to get them back it’s the way of the universe. But all of this comes at a cost nothing in life is easy or free it takes hard work commitment! It takes constant training and updates of all the skills we have. All that we know and all we have yet to learn try and discover. These are challenging times for everyone.Those challenges and demands being day to day running and managing of the salon and staff team members. As stylists working in a salon being part of the team we should be involved in the salons success.

How can we do this? By being and staying positive and upbeat. With so much global uncertainty so much negativity in the news you must think and be positive and up beat both in your out look and in what you project. I have little time for negative attitude or thinking it’s destructive on so many levels both in personal and  work life. These skills cover every aspect of our industry. From those key things that are at the very heart of our daily routine and business success .

Service skills. Communication .Consultation. The experience we offer and create.

We have so many tools available to us to research and study our craft.The Internet the world wide web books. These are really good for learning about service and consultation skills after all Service and clients are our business. We must not forget the other aspects of our trade  the practical hands on creative side this need to be fed and stimulated sharing idea’s with team mates work colleges. We must also make sure we are up to date with product knowledge and technical knowledge.

Just being a busy salon stylist can and will get to be quite routine if you don’t push and challenge your self. It is very easy to get complacent take what we do and indeed out clients and the very fact of being busy as a given ! not always the case. Real success is to challenge your self and continually grow. Fear can hold us back as stepping out side ones comfort zone pushing the envelope is not a comfortable place to be for many of us. Get involved in the salon training nights. Maybe become a platform artist or educator. for major colour company. consider entering some competitions, photographic work .These can be good for both individual stylist and  the whole salon it moral and image.

Remember that the more you give out through sharing skills and experience the more that will come back to you. This career is for you to manage and steer. It’s a journey and adventure you have no idea of what opportunities lie ahead for you. All yours to grasp all you have to do is aim high and challenge your self and those around you. Dont settle for second best. Have high standards. Stay up beat focused. Constantly challenge your self and those around you.

If the above is you if you want to move forward step up the ladder to success then lets connect for an informal chat maybe we can move forward together. Learning and sharing experience.

                                                         http://www.back2myroots.co.uk/

All contact information is on my web site I very much look forward to hearing from you

MikeB2MR

 

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The hair salon survival plugging those leaks!


Back2myroots : A place to share thoughts and grow idea’s. B2MR

Is your salon leaking are you struggling to stay afloat?

These are tuff times an economy that is slow challenges of competition. Clients looking for deals and discounts the hair industry and owning a salon have many more challenges these days. Are there ways to save money stop wastage plug those unnoticed leaks? Of course there are so many unforeseen running costs in the salons well as the inevitable ongoing expenses. Here are a few tips that might help you. So where can these leeks be van they be plugged? Yes it takes just a few changes in patterns and actions.

1/ We have all done it it constantly happens in the salon those off hand discounts you know the ones That client who is having a tuff time or that special regular you like that one who tips well! Her or his service was maybe full head highlights and cut. You take your client to the reception and say to the receptionist oh just charge for cut and a T section toady! or that cut and blow dry we will just call that a flat X today! this is discounting this is giving away money if your staff member it’s not yours to give! How often does this happen. Add it up it has to stop.The client does not expect it they come for the service and attention you give no need to try and buy loyalty it’s off hand discounting costing the salon £££$$$$ every month and the stylist as commission is less. Change number. One stop this practice across the board!

2/ Carrying to much retail stock.If it’s not moving it’s dead money go the shelf carry what you need and what you know sells. Don’t make up excessively sell more for less! The more you can retail the better the deals with your distributor. Pay invoice on 30 days products constantly change so over stocking on old packaging is dead money you end up either discounting it or using it in the salon.

3/ Products Salon stock. I don’t know how many salons i have been in that have boxes of half used tubes of colour ! Why is this staff are to lazy to look for the used tubes have a system where they must be used prior to new stock being released. This is a major cost to salons stock control.

4/ Product waste over mixing of product and general misuse of products not good for the environment by a gain it adds up a big expense to the salon.How much colour and bleach is left over after any given process! Weigh it measure it keep good records of formulation eye balling formulation is not professional and creates waste! Consider if you do not keep good formulation records how can you emulate the same colour! your sick how does your co worker cover for you !!

5/ A fair and structured commission and reward system one that works for the salon offers incentive but can be afforded. Many salons can be held to ransom by a busy stylist this can be costly it have to be fair for all. make sure appointment bookings and times allocated are managed by the reception. No more added time added extra time just because you enjoy the chat with a certain client!! over the week how many lost appointment does this make for the salon!

If you were to apply these five changes to your salon over a month you would sees noticeable increase in revenue and saving on costs. I’m not suggesting cut backs. I’m suggesting taking control not just as an owner but as stylist . Stop giving those 10 or 15% discount breaks think about product use. Manage your stock both retail and in salon. Think about making these changes it can be nothing but good for all concerned the salon the business the salon and index the staff team. If your giving the best service have great skills offer a wonderful experience that’s all you need to do!

I write this from experience having owned salons but also visited so many where this constantly happens.

Finally start keeping records of the new clients the walk in client see how many re book or come back a second time! Do this over a period then have a staff meeting to discuss retention and re booking. Over 25% of clients who visit a salon for the first time do not return! how much business are you losing!

Some easy steps to make some big changes that could make such a big difference to the salon the staff ad your profitability. Discuss this with your team it cost everyone it could be your survival collaboration not dictating make your team responsible for their part in this. Manage your salon wisely drop old habits remember why your in business. think about the vision you have for your salon your life.

Mike B2MR

Need some help an daddies check out the support we can offer you if struggling to make these changes.

http://www.karendavidintl.com/

 

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The hair salon and the stylist.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

The key role of the Stylist /Hairdresser in the salon:

We have in recent topic’s talked about. How important the role of the receptionist is and how the reception area is the hub of the salon  what a key role they plays in the smooth running of the salon. We have looked at the hard work that all trainee’s and apprentices put in. The commitment and loyalty in so many cases for very low wages minimum  wage is so out of touch with the cost of living fro these young up coming stylists. They work really hard in the hope of getting well trained we should all make sure that they get the very best.

Now lets look at the roll of the stylist.

As important as both of the positions above are what about. the stylist. The hairdresser. The colour technician and huge role they playe. Without a professional team the salon would not exist or function. Let’s stake a look at the role of the stylist. From the time the stylist get to the salon to start their day they must have their game face on. That image of being a true professional. Highly skilled. Creative. With excellent communication skills and technical ability. In-fact their day should start before they ever get to work getting ready for the day. Clothes, make up image all so key for that first impression. The way you dress and the way your hair looks is representative of who you are what you do. We have to leave our personal issues and baggage at home it’s show time.

 As a stylist’s you have to be a team players. We have to be multi be able to multi task! This can be anything from helping to keep the salon running on occasion. Sweeping the floor, washing colour bowls, towel duty. Yes all in a days work! Manage your day your appointment list be organised. This involves working with team and staff members. The receptionist can help you to keep your day running smoothly and  keep you fully booked!. Apprentices and trainee’s again they help you keep your day running on time and with out a hitch offering client support and assistance and service.

As a stylist apart from ongoing skill and training. Communication and consultation skills are really so important. Being a good listener helps. Keeping good up to date client records is also very key to ongoing success and good client retention. It shows the client that you care makes them feel special. As a stylist we are in the business of making recommendation and problem solving. To do this we have to make sure our skills are always up to date. This can be hands on technical ability and indeed product knowledge both in the area of the products we use are constantly changing and evolving  as indeed with retail products knowledge.

As stylists although we don’t like to think of our selves as being sales people and in the service industry we are. You sell through recommendation either by offering a new service or treatment or by recommending retail products to complement and maintain both condition and looks created in the salon. Every thing you do is related to service the experience you offer. That is what you do that is why clients come back great service and consultation.

As a team or staff member although it’s not generally insisted upon getting and being involved in ongoing personal skill up dates and training should be part of your routine. As should skill sharing by giving of your time to share your skill and knowledge with the apprentices and trainees you owe it to them.Yes they help you make you day work it’s time to give back !! you were like them once never forget that. This can be done on a rotation depending on size of the salon and policy.

 Getting busy, being established in the salon both as a staff and team member takes time. But as you develop both as a personality and accomplished stylist so trust and respect develop. At the same time communication and sharing of views and opinions with those around you should be developed become a true team member. Building relationships with Salon owner. Manager. Fellow stylists. Reception and yes trainees.  This is all part of  helping to create an environment for creative thinking. Collaboration on projects and idea’s for improvements be an innovator. Don’t become done of those negative seen it all done it all types that can be so negative to moral in a salon.

Got an idea share it! make it happen!

Challenge your self and those around you be inspiring mentor those young trainees. Be actively involved in promoting the salon. Look for ways to improve your skills courses and training events. Suggest the salon get involved in competition. These have been and are challenging times in our industry it’s my belief that by staying current being professional offering great service being excited and passionate about what you do sharing that excitement with your clients thats a key to being a success.

We wear many hats and great deal is expected of us. Focus on what you are good at and passionate about don’t try and spread your self to thin as i have said the salon is a team so if your great at women’s hair love colouring and putting hair up stick to that.  Specialise in that let others do mens hair or kids for example. Everyone should find their niche in the salon this makes the salon whole. Remember you multi task you have to look great. you are highly skilled. You offer great service and what you charge or the salon charges is reflective of that. Valued added is not discounting to stay busy it’s giving exceptional value for money.

Look at all the skills you have? the tools you use! the power you have to make change happen!

Remember as a stylist you are the product it’s all the clients you do and retain that keeps the salon going and pays all those running costs. The receptionist. The trainee pays your wages. But it’s a team event you are a big part of that team. How ever busy you are how ever good you are don’t let EGO get the better of you don’t start thinking you are better than those around you .Very dangerous no one is indispensable.

The stylist. The Hairdressers. The true professional hard working committed passionate. key to the successor every salon and business.

Remember you. We are all part of that machine that is the hair industry. The part we all play as team members makes the salon run and work for us all.  Keep your standards high challenge your self be and inspiration to those around you.

Mike B2MR:

 

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Demi lotion hair colour or just another dye?


Back2myroots : A place to share thoughts and grow idea’s. B2MR

What is Demi colour? What role does it play? How does it fit in with permanent and Semi permanent colour? Demi permanent colour is an opaque hair colour  offering tone on tone deposit it will generally last about 6 weeks. It’s main design and application would be for modern Grey coverage and refinement of under tones, also adding richness and shine has a slightly satin finish. Ideal for tone on tone colouring to create depth and shine. Ideal for use when taking lighter hair darker and no lift is required. Not wanting to introduce un-wanted underlying pigment.

Some of these could be Ammonia free some organic or herbal, the product i used was professional colour with a low ammonia of around 0.3 to 1.2% so very low the  high lift colours had 2% ammonia so again very low.

Remember when going darker you only need tone on tone deposit you don’t need lift and unwanted warmth!

It will not lighten the hair’s natural pigment when mixed correctly with right developer. 10 Vol peroxide is not a substitute as it does lift the hair within the natural level an example of this would be at a natural level 6 10 volume formulation would expose the warmth at that level [red orange]

 How does it work It Penetrates the cuticle layer to deposit the new artificial pigment in the Cuticle and to some degree in the Cortex. Note: Although not a formulation to lighten the hair over use or constant over lapping will over time lighten the hair slowly, due to the fact that the developer has a low level of peroxide normally less than 5vol.

As stylist we have many things to consider when dealing with issue of Grey hair. The options available to us are many the techniques the formulations the products. The most important tool we have have is knowledge and education this is what enables us to make an informed decision as to what might be the best way to proceed .The choices should it be permanent or semi or Demi application ? You must be able to explain options from a clients point of view with so much hype on the Tv the choices endless what colour should it be  It really is a minefield of products shades all claiming that  home colours can change your life make you look and feel young.

The quick fix especially those 10 minute colours contain more pigment than peroxide so they oxidize really quickly and can over deposit in some cases going black! They also  can have very high levels of alkaline although ammonia free!

Formulation:  For professional colour on stubborn Grey hair.

Pre-pigment sometimes called softener: Having established the natural level of the hair select a neutral shade Mix one part permanent colour with one part water leave on for 10 minutes. After 10 minutes  mix your selected target colour with chosen volume of peroxide suggest the lowest volume possible apply directly over pre-fill a Demi application formula is ideal for this.

Points to Consider rule of thumb when mix a formulation for Grey hair the formulation should contain as much of the Neutral series as their is Grey! { mistake often made poor assessment of this} 40% Grey 40% N series at desired level. the goal being to introduce some colour with subtle shade deposit not permanent with root or re growth issues!

If you really have to use high volume of peroxide you can adjust your formulation to deliver more pigment to control the warm undertone you are going to expose. Instead of standard formulation mix equal parts 1x Colour to1x Peroxide { normal formulation 1part colour to 1 1/2 developer}

Maybe suggest introducing some low light shades to work with the the grey hair subtle tones to add depth tone and shine. If your working with a client who has a history of using over the counter colour then establish what the product was! In some case a stand test might be advised. so of the colour’s now days have oil and silicone this can build up in the hair may effect deposit. In closing consider all options when dealing with Grey issues remember this.

To get the very best results consider you options always try and go with the least chemistry possible keep accurate records of formulations and results. This way formulations can be adjusted until perfect balance is reached.

It os possible to have really nice shades and tones and work with the Grey as the above shows having moved away from a solid colour. It’s now low lighted and high lighted with both High lift blonde tones and a Demi formulation for despot only tones!

Mike B2MR

 

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Salon Spa hair beauty.


Found this quite interesting so thought as a link i would pass it on.
http://www.squidoo.com/salon-and-spa-employment-outlook

 

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