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Category Archives: service

Hair colour or dye the consultation


Welcome to BACK2MYROOTS B2MR

A place to share thoughts review hair colour and products.

The Consultation your time to shine:

I’ve been a fully trained stylist involved in our industry for well over 30 years have been fortunate enough to have experienced many aspects of the hairdressing Industry. In my many years of working with clients, I like to think that nothing shocks or surprises me many clients have shared every issue that may arise and come to us at our chair and station chair.

I’ve seen young women come in with orange roots and white ends. I’ve seen red roots and black ends.  I’ve seen hair looking like a traffic light from violet to blue, colors that usually are reserved for flowers.When I see these mistakes colour failures in some case hair nightmares one cannot help but feel oh so sorry for the client to which these hair are attached.

Normally when the color mistakes are so apparent the truth is impossible to ignore the poor client is so embarrassed upset and apologetic that one  really wants to help and fix this problem if at all possible. The client usually admits that it was a money issue a crazy moment or a few drinks with that got out of hand with a friend it seemed like a good idea at the time! found an old box under the vanity and thought it would be a great time at 3 in the morning to “streak” their hair. I don’t have any issues helping these clients for me the challenge is correcting it the reward is success a happy client she made an honest mistake at home and now seeks professional help a humbling experience in it’s self.

Usually they have learned from the mistake  after all we all make mistakes first time one feels sorry for them repeat offenders well they are on their own, most however are more than willing to go through the steps to fix the situation. Then there are the liars. I know this is harsh, but usually when you ask someone a direct question and they knowingly misinform you, that’s a lie. As a stylist how can we make an informed decision to fix something when blatantly given the wrong information. In most cases they have been deceived by marketing adverts and promotion that suggest an easy to use instant make over in a box trouble is these kits cannot cover and address every hair situation or scenario it can be complicated! from a stylist point of view we need to know the truth in order to perform the right service.

Here is an example of a normal client consultation:

 A client is looking for some sort of chemical service, not always a major change; let’s say going lighter.  We will take a close look at the hair during the consultation and figure out what we need to do to get as close to the desired result without damaging the hair.  It is at this time when we’ll ask the client their past history.  whilst at the same time looking and feeling for indications of damage, If we see any sort of banding, we know some sort chemical affected the hair.  It’s a pretty simple fact, hair grows approximately 1/2 inch a month.  If there is a any sort of line of demarcation, we know there was something “done” to the hair,  and we can tell when it happened by how far it is away from the scalp.  When we ask the client why this band exists, they can’t give a reason.  When we’d tell them that something had to be put in their hair to create this band they will not admit to anything.  To be fair with so many over the counter products these days misleading the consumer it is possible that they were unaware the product used would cause this issue.  In some cases one would repeatedly ask the question and they’ll repeatedly plead their innocence/ignorance. stale mate helps no one!

Here’s some information everyone needs to know.

Anything from a box color to a highlighting shampoo that causes any visible difference in your hair color has permanently altered the hair structure. Sun-In or anything like that, especially highlighting shampoos and conditioners have any variety of alkaline chemicals that diffuse your natural pigment. Beware of these products since they may contain sodium hydroxide which is relaxer. Any color from a box that is made from 2 or more components that are mixed together have some sort of peroxide component. Peroxide oxidizes your natural pigment, so if there is any alkaline in the formula, you will get lift. Many box colors say that they last 24 shampoos simply put if your color is changed by a box and if you grow out roots, it is not temporary the hair structure has been permanently affected. When hair is colored or receives any chemical service it is permanently affected till it is is cut off.

You may have correction to re colour blonde hair with brown pigment, it may be a perfect colour match  but the hair still has any inherent damage caused by the initial service in this case going blonde. As a client try and be as open as possible the more history the better  their is no advantage in trying to hide any chemical service that you have introduced into their hair.   there is no reason to hide any details no  matter what the box says informed decisions are easier to make with all the information at  hand and every thing must be taken into consideration.  When we ask you questions about what has happened to your hair for the past year or so, we need to know everything so we can make the right decisions for your services.

Next time you come in to get any chemical service done be completely honest with your colorist or  as a stylist you are doing a consultation make sure you ask all the right question.We can read the history of your hair and there is no need for deception.  After all, we have your best interests in mind.  As it’s said ‘The truth will set you free’. A lie may break your hair!

Our goal a professional stylist is to work with clients to deal with the issue at hand offering the best service possible supported with education knowledge and an honest understanding of what is possible given any situation and history. Always retaining the right to say ‘No’

Mike B2MR

some extra facts:

TYPES OF HAIR COLOR

Permanent Color:

Permanent color gives you 100% complete coverage. Most permanent color uses peroxide (10 to 40 vol.) and ammonia. The downside is regrowth of new hair – it is a different shade and will leave a line of “demarcation”, or regrowth. Most permanent hair colour uses 10 to 20 volume peroxide 40 vol would only be used for high lift blonde formulations, In most cases 40 vol is not recommended for scalp application. this type of application requires colour balancing unless first application.

Not all colour is driven by Ammonia many options available.

Semi-Permanent Color:

Color usually contains some ammonia and uses a developer of 10 to 20 vol. Although it normally contains something to slightly open the Cuticle it does not have Ammonia nor does it have Peroxide much less 10 to 20 vol.

Demi-Permanent Color:

Uses peroxide in low vols. (under 10 vol.). Many have no ammonia and leave little damage. When the color fades, it does gradually so it leaves no line of demarcation. Normally uses around 5vol for the oxidation of the colour molecule may have low amount of ammonia or some other substance to open the cuticle fro slightly deeper deposit. long term use of this formulation will result in build up and possible re growth line slow fading, ideal for Grey coverage with out going permanent

Semi-Temporary Color:

These will last a short time (1-4 weeks). The usually incur no damage to the hair. You can expect about 40-60% gray coverage. A direct dye/stain lies on the surface of the hair very little deposit so fades as washed whilst will blend Grey hair  some types more than others will not give full deposit will build up over time, they s  sometimes have an alkaline in them to enable a little deposit.

Temporary/ Color Rinse:

Color lasts from one shampoo to the next and is deposited on the outside of the hair shaft. As with a Semi permanent these can and do vary in their chemistry and how long they last depend on amount of washing and porosity of the hair, they can cause staining issues

There there is always the herbal organic products that you might want to consider.

http://back2myroots.co.uk/2012/01/30/natural-herbal-organic-hair-colour/


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challenges and change in the hair industry .


Back2myroots : A place to share thoughts and grow idea’s. B2MR

              Is there need for change in our industry? 

                                  ‘If so’

                How can this change happen?

Sadly although it can happen by itself when this happens it’s not normally good and positive change. It’s a change that happens slowly over time normally caused by neglect and complacency.

Rather than point out areas that need to change or be addressed i think it better to look at the big picture and how positive on going change can and will impact our industry. Not every one is open to change some might even be dead against it but it happens with or without some guidance and direction when this happens it can become quiet chaotic and seem very random and uncoordinated.

The hair industry has so many facets that it becomes quite hard to think about it as a whole I think of it more as many smaller units that are all linked under one umbrella ‘our industry’.

From Salon ownership.To Distributor.To Manufacturing. These might be considered the three main arms with other avenues leading off and yet connected within the industry.

This might be Stylists. Training education. Product knowledge. Product education. Platform work Product promotion. This would then break down again into others area. Colleges.Academy. Salon training. Product educator Sales person. Artistic team member and so on. Many avenues to many to split them up.

What has changed over the years? Certainly government involvement in standards and levels of training by the setting up of training standard bodies creating over legislation has this been for the better good of the industry? For both the standards and indeed for the types attracted into the profession? Are the right people steering controlling and setting mandates for our industry?

The number of colleges and academy’s. The standards they teach  the number of students they produce qualified each year. Is it now just a business and  way to control unemployment numbers? Should they work more closely with the industry at grass roots levels the salon and business owner the end consumer of the trainee’s.The industry expected to employ these constantly growing number of newly qualified professionals.

Manufacturers the products they produce, they way they market them. Do they respect our industry or dictate to it? Should they be more transparent about the products they expect us to use and promote. The salon business. Is on longer seasonal. The demands from stylist are different. The way we can connect with our clients is different. what clients demand is constantly changing. The age of expected discounting is consuming many salon and spa owners.

I do not have al the answers to the points raised but i do know that over the years we have allowed these changes to influence our industry. These changes some good some not so good now effect and influence our profession greatly. Judging by the number of industry professional voicing opinion globally on various professional group forums the need and want for change is growing. Build up a Linkedin professional profile join a some groups become active.One such group ‘professional hairdresser knowledge networking group’

There are many passionate motivated professional who work tirelessly to try and raise awareness and have a voice. Every salon every spa has the power to make change happen. How. By starting in your own salon with staff and owner collaboration with innovative thinking. By taking action start to think about and discuss the things your ant to change have a vision and work towards it salon owners stop competing with each other by our discounting each other you are hurting your selves some time competition is not healthy it’s distractive and negative.

Start in salon training develop your team have high standards start hold the manufactures accountable for the products they expect us to use. Join discussion groups share your voice have opinion.When things are not acceptable say so communicate openly with staff. learn and understand how to use social net working and multi media to your advantage. Encourage personal development as well as salon and team development. Take back control of your business and so a little bit of our industry by being educated skilled and professional. Being informed having knowledge is power having opinion and sharing views is powerful.

Finally the internet and the information available we cannot trust everything that is posted to be totally true we owe it to our sleeves and those we work with or influence to do a great deal of research to make sure the facts that we are presented with are correct. To be willing and open for change and challenges to embrace all the new possibilities available to us.

The internet is a marketing tool as well as an information high way so we have to all learn to navigate it and stay current and up to date!

I hope that this starts up some discussion and gives me some feed back.

Mike B2MR.

 

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The hair salon survival plugging those leaks!


Back2myroots : A place to share thoughts and grow idea’s. B2MR

Is your salon leaking are you struggling to stay afloat?

These are tuff times an economy that is slow challenges of competition. Clients looking for deals and discounts the hair industry and owning a salon have many more challenges these days. Are there ways to save money stop wastage plug those unnoticed leaks? Of course there are so many unforeseen running costs in the salons well as the inevitable ongoing expenses. Here are a few tips that might help you. So where can these leeks be van they be plugged? Yes it takes just a few changes in patterns and actions.

1/ We have all done it it constantly happens in the salon those off hand discounts you know the ones That client who is having a tuff time or that special regular you like that one who tips well! Her or his service was maybe full head highlights and cut. You take your client to the reception and say to the receptionist oh just charge for cut and a T section toady! or that cut and blow dry we will just call that a flat X today! this is discounting this is giving away money if your staff member it’s not yours to give! How often does this happen. Add it up it has to stop.The client does not expect it they come for the service and attention you give no need to try and buy loyalty it’s off hand discounting costing the salon £££$$$$ every month and the stylist as commission is less. Change number. One stop this practice across the board!

2/ Carrying to much retail stock.If it’s not moving it’s dead money go the shelf carry what you need and what you know sells. Don’t make up excessively sell more for less! The more you can retail the better the deals with your distributor. Pay invoice on 30 days products constantly change so over stocking on old packaging is dead money you end up either discounting it or using it in the salon.

3/ Products Salon stock. I don’t know how many salons i have been in that have boxes of half used tubes of colour ! Why is this staff are to lazy to look for the used tubes have a system where they must be used prior to new stock being released. This is a major cost to salons stock control.

4/ Product waste over mixing of product and general misuse of products not good for the environment by a gain it adds up a big expense to the salon.How much colour and bleach is left over after any given process! Weigh it measure it keep good records of formulation eye balling formulation is not professional and creates waste! Consider if you do not keep good formulation records how can you emulate the same colour! your sick how does your co worker cover for you !!

5/ A fair and structured commission and reward system one that works for the salon offers incentive but can be afforded. Many salons can be held to ransom by a busy stylist this can be costly it have to be fair for all. make sure appointment bookings and times allocated are managed by the reception. No more added time added extra time just because you enjoy the chat with a certain client!! over the week how many lost appointment does this make for the salon!

If you were to apply these five changes to your salon over a month you would sees noticeable increase in revenue and saving on costs. I’m not suggesting cut backs. I’m suggesting taking control not just as an owner but as stylist . Stop giving those 10 or 15% discount breaks think about product use. Manage your stock both retail and in salon. Think about making these changes it can be nothing but good for all concerned the salon the business the salon and index the staff team. If your giving the best service have great skills offer a wonderful experience that’s all you need to do!

I write this from experience having owned salons but also visited so many where this constantly happens.

Finally start keeping records of the new clients the walk in client see how many re book or come back a second time! Do this over a period then have a staff meeting to discuss retention and re booking. Over 25% of clients who visit a salon for the first time do not return! how much business are you losing!

Some easy steps to make some big changes that could make such a big difference to the salon the staff ad your profitability. Discuss this with your team it cost everyone it could be your survival collaboration not dictating make your team responsible for their part in this. Manage your salon wisely drop old habits remember why your in business. think about the vision you have for your salon your life.

Mike B2MR

Need some help an daddies check out the support we can offer you if struggling to make these changes.

http://www.karendavidintl.com/

 

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Salon Spa hair beauty.


Found this quite interesting so thought as a link i would pass it on.
http://www.squidoo.com/salon-and-spa-employment-outlook

 

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Salon support staff.Young workers your trainee’s apprentices.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

The salon would not function without assistance without that team who work so hard to support the stylist from. Shampooing to mixing hair dye or colour to sweeping the floor. making coffee helping clients.

Working behind the scene to maintain.

Every salon has and needs these the young enthusiastic trainee and assistants often underpaid over worked and in some case taken advantage of. Not every assistant is training or doing an apprenticeship. For some the role they have is just to keep the salon running support the stylist and team. They work relentlessly shampooing, doing towels,washing and drying. sweeping, making coffee, filling up and replacing products.

They are the unsung heroes in the salon. Often taken for gratitude sometimes ignored. A salon could not work with out them. Stylist and salon owners should not treat these young people or indeed ask or expect them to do anything they would not be willing to do themselves. Respect  your fellow work mates team members. Never forget we were once just like them! did you ever resent a stylist? I did.

In many cases it’s the apprentice that is used for these roles doing many of the salon support chores. This can only be acceptable if the salon has in place a proper structured training programs of both in salon training, model nights and day release for college to attain the necessary level of qualification. Sadly in to many cases young trainee’s and brought into the salon paid minimum wage promised a good training that never materialises.

Both salon owners and indeed stylists who benefit for all the help and support these young people give.  You owe it to them to give time to make sure that get full and proper training. You should embrace this it can be so rewarding don’t look at it as chore  think of it as a challenge with huge rewards. Remember the day will come when you will need some help or wish the trainee was better trained!  Any stylist however busy cannot expect to use these these young trainees and not give back of their time and knowledge, skill to not mentor and train will only lead to the apprentice trainee getting disillusioned  and eventually leaving. the drop out rate in out industry is so high.

We all need to think back to our own journey and training was it a good experience? What would you like to have had more of? Make your apprentices experience better! This raises standards and encourage them to carry this on into their career. Think about the many aspects and skills one has to learn! As an owner be part of this encourage it. lead by example.

We can all make a difference sharing and giving off ourselves and our time is one such way.What is the point of having skill and knowledge and not sharing it? Look for the best in these young people an help them to develop into amazing creative salon team members. Also make them accountable for their actions and attitude for this is a two way street of giving sharing mutual respect commitment and trust.

Invest in your team and your salon will flourish. Collaborate, encourage creativity, investing both time and money into training is investing in your business now and in the future to abuse and neglect staff training issues is to fail in the long run it’s leads to decent and can be very disruptive to business.

Invest your time get to know these young trainee’s and apprentices share with then your communication skills your people skills your passion. What you will get back is far more support loyalty trust respect. In the salon and in life we have to unconditionally give out to get back sharing mentoring those skills that wisdom and knowledge are no different. Support your trainee’s and apprentices. Invest in your self by investing time in others!

Mike B2MR

 

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Challenging times in the hair salon.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

These days knowing how to cut hair. Colour or dye hair is not enough to succeed!

The hair salon for so long classed as a safe little to no risk business. Everyone will always need a haircut. low overheads and good profit margins. But not any more to owning a salon, being good with people being a good all rounder is not enough. These are challenging times and more and more we hear about struggles. We hear stylist and owners questioning what used to work does not any more. Clients have the ability to look for the best deals and discounts.This questions customer loyalty and client retention. Stylist want more than just a basic wage.Young stylist leave college with such high wage expectation newly qualified they think they know everything and world is their oyster!!!!

Product’s many have improved some are misleading and dangerous. As professional we have to make and hold some of the manufactures to account. They have to be more transparent about product content and any possible health implications. Insurance, liability, health safety. tax, licenses. Is it all worth it?

 http://www.ewg.org/hair-straighteners/our-report/hair-straighteners-that-hide-formaldehyde/ 

The global shift  in economies has touched every one for many created fear and a longing for the good old days. I feel that although things are tuff and everyone is sailing in unchartered waters, the true professionals the ones who can embrace change will come through these hard time stronger and better equipped for the future. Change is scary but it’s also positive. Innovative thinking staff collaboration, creativity. These are the future.

These  standards and etching have to start at grass roots in the college and academy with the young apprentice encourage that wanting to question and lean that need for answers. That passion this will only come when standards are raised by those running and teaching in these institutions. The future is training up the stylists of tomorrow and making sure they have product awareness and are ready to question and demand answers. Salons teams have to be on the right and the same tracks to succeed.

Salon owners have to realise that discounting is very short sighted it’s a game when salons in any area start the discount game all business suffers. Service, skill, creativity, honest, communication, value for money these are the keys to success. Having a strong and focused team all working together. Work together share the rewards together.  

Working on line has taught me just how many industry passionate motivated professionals there are who really try to make a difference. Who are willing to share their views experience and opinions.To reach out and support others. Raise questions ,look deeper than the surface

How ever tuff things are for you and your business it will get better it can better. Reach out for help an support think out side the box. Challenges are how we grow and get stronger we are in the business after all of solving problems and correcting wrongs!

We have to embrace this changing world and all the issues that we face in our business. We have to communicate and net work We have to seek out others to share views with ask for professional help .Most importantly remember why you came into this industry what was your vision? Has it changed? Does it need to change? Change and the challenges it presents  are positive.

Mike B2MR


 

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Hair salon- Customer service


Back2myroots: A place to share thoughts and grow idea’s. B2MR

Service as stylist salon owners managers. We know we are in the service industry but how much time  do we give to thinking about the service that we offer and give. Is it real service value for money? Do we go that extra mile to make that experience so very un forgettable?
Think on this A client becomes a client a soon as she or he enters your world, Not just once she or he is front of you or once you’ve finished your service! cool ha? Has this got you thinking a little?
Thinking more on service as a topic.Imagine your next client arrives flustered maybe a tad late. How you respond to this will set the tone for this encounter this time spent together.
Maybe they are running late due to an external force Irritation from a last meeting a business matter, personal issue. How do we respond to this? Make sure that your client leaves happier than when they came in! Don’t give them cause to carry their frustration over on to you. Don’t allow them to leave in the same mood as they came in with.
Imagine the customer that you have in front of your right now is the only person in the world-pay attention welcome them be present be in the moment. We only ever get one chance to make  a first impression.That first impression on the salon it look it’s image it’s identity so make it work.

The same can be said for the the look of the staff as a whole but also that first impression we as a professional project. That Image that says this is me who can i help you!

Great customer service is. A chance to be a proud representative of the salon but more importantly you represent your self as a true caring professional. A positive influence an expert in your field. No matter what service you are performing. From giving consultation advise to shampooing or technical work.
What ever part you play it’s all a part of the service it’s team work and collaboration Food for thought. The term ‘Can i help you’ can cause antagonism! Why?  Because  that’s what they are here for,your help. Especially If you deliver it with the wrong tone. Try. Out a phrase that works for you feels natural and genuine.
A simple ‘Good Morning or Afternoon’ followed by what i can do for you today. This opens the door for discussion. be ready to offer suggestion/ guidance if they hesitate. remember your the professional they have come to see. that smiled professional consultation.
Always remember that time spent with a client is about the experience you offer the interaction and not about the transaction! It’s not just about the money the fee /bill. It’s not about doing the service and charing it’s about the reassurance on money well spent an investment in oneself the feel good factor. We are skilled professional we get charge a fair rate for the service we offer and the looks we create that is why we go to work. When busy and working at a study pace know your day. Asking ‘Who’s next’ Can be very off putting! keep track of how your day is unfolding, know who is arriving , who needs help, control your day. Your are the Star in the play ‘That is the salon’ .Your clients and the interaction you have is just one scene in the play of today. Your assistance are part of the cast make sure you all know the role you have to play. To make it run smoothly.

Live in the moment with your client,each appointment is the only one that matters at the end of the day you can review the financial reward for a job well done.
Treat every client with respect,regardless of appearance or spending power. You never know who is in the cycles of influence for future recommendation. A satisfied client may not tell everyone on about you but they will recommend you and service you gave the experience you shared. You will get recommended when your name come up in the circles they move in.People’s paths always cross.
Remember that engaging with client’s always pays off in one way or another you never no when. Even if there way no sale  on that extra service or product you get to share you got to practice your pitch you have opened the door for next time .
Offer great experience great service and there will always be a next time.
For information on Salon Success and Karen David.com All the help and support they can offer you your staff and business go to. 
                                                    http://www.karendavidintl.com/
I will be soon offering easy access to all the material they have to offer directly form this site.
Mike B2MR
 

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