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Category Archives: trainee salon assistants

The hair salon and the stylist.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

The key role of the Stylist /Hairdresser in the salon:

We have in recent topic’s talked about. How important the role of the receptionist is and how the reception area is the hub of the salon  what a key role they plays in the smooth running of the salon. We have looked at the hard work that all trainee’s and apprentices put in. The commitment and loyalty in so many cases for very low wages minimum  wage is so out of touch with the cost of living fro these young up coming stylists. They work really hard in the hope of getting well trained we should all make sure that they get the very best.

Now lets look at the roll of the stylist.

As important as both of the positions above are what about. the stylist. The hairdresser. The colour technician and huge role they playe. Without a professional team the salon would not exist or function. Let’s stake a look at the role of the stylist. From the time the stylist get to the salon to start their day they must have their game face on. That image of being a true professional. Highly skilled. Creative. With excellent communication skills and technical ability. In-fact their day should start before they ever get to work getting ready for the day. Clothes, make up image all so key for that first impression. The way you dress and the way your hair looks is representative of who you are what you do. We have to leave our personal issues and baggage at home it’s show time.

 As a stylist’s you have to be a team players. We have to be multi be able to multi task! This can be anything from helping to keep the salon running on occasion. Sweeping the floor, washing colour bowls, towel duty. Yes all in a days work! Manage your day your appointment list be organised. This involves working with team and staff members. The receptionist can help you to keep your day running smoothly and  keep you fully booked!. Apprentices and trainee’s again they help you keep your day running on time and with out a hitch offering client support and assistance and service.

As a stylist apart from ongoing skill and training. Communication and consultation skills are really so important. Being a good listener helps. Keeping good up to date client records is also very key to ongoing success and good client retention. It shows the client that you care makes them feel special. As a stylist we are in the business of making recommendation and problem solving. To do this we have to make sure our skills are always up to date. This can be hands on technical ability and indeed product knowledge both in the area of the products we use are constantly changing and evolving  as indeed with retail products knowledge.

As stylists although we don’t like to think of our selves as being sales people and in the service industry we are. You sell through recommendation either by offering a new service or treatment or by recommending retail products to complement and maintain both condition and looks created in the salon. Every thing you do is related to service the experience you offer. That is what you do that is why clients come back great service and consultation.

As a team or staff member although it’s not generally insisted upon getting and being involved in ongoing personal skill up dates and training should be part of your routine. As should skill sharing by giving of your time to share your skill and knowledge with the apprentices and trainees you owe it to them.Yes they help you make you day work it’s time to give back !! you were like them once never forget that. This can be done on a rotation depending on size of the salon and policy.

 Getting busy, being established in the salon both as a staff and team member takes time. But as you develop both as a personality and accomplished stylist so trust and respect develop. At the same time communication and sharing of views and opinions with those around you should be developed become a true team member. Building relationships with Salon owner. Manager. Fellow stylists. Reception and yes trainees.  This is all part of  helping to create an environment for creative thinking. Collaboration on projects and idea’s for improvements be an innovator. Don’t become done of those negative seen it all done it all types that can be so negative to moral in a salon.

Got an idea share it! make it happen!

Challenge your self and those around you be inspiring mentor those young trainees. Be actively involved in promoting the salon. Look for ways to improve your skills courses and training events. Suggest the salon get involved in competition. These have been and are challenging times in our industry it’s my belief that by staying current being professional offering great service being excited and passionate about what you do sharing that excitement with your clients thats a key to being a success.

We wear many hats and great deal is expected of us. Focus on what you are good at and passionate about don’t try and spread your self to thin as i have said the salon is a team so if your great at women’s hair love colouring and putting hair up stick to that.  Specialise in that let others do mens hair or kids for example. Everyone should find their niche in the salon this makes the salon whole. Remember you multi task you have to look great. you are highly skilled. You offer great service and what you charge or the salon charges is reflective of that. Valued added is not discounting to stay busy it’s giving exceptional value for money.

Look at all the skills you have? the tools you use! the power you have to make change happen!

Remember as a stylist you are the product it’s all the clients you do and retain that keeps the salon going and pays all those running costs. The receptionist. The trainee pays your wages. But it’s a team event you are a big part of that team. How ever busy you are how ever good you are don’t let EGO get the better of you don’t start thinking you are better than those around you .Very dangerous no one is indispensable.

The stylist. The Hairdressers. The true professional hard working committed passionate. key to the successor every salon and business.

Remember you. We are all part of that machine that is the hair industry. The part we all play as team members makes the salon run and work for us all.  Keep your standards high challenge your self be and inspiration to those around you.

Mike B2MR:

 

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Professional groups representing the hairdressing industry


Back2myroots : A place to share thoughts and grow idea’s. B2MR

This is topic on our industry our future can we all make and accept change?

What is the way forward for our industry? How do we strike a balance one that represents businesses and Salon owners yet works with training bodies and institutions.One that fairly reflects every aspect of our industry from the trainee and or apprentices to stylists and salon owners one that collaborates and works in unison with further education colleges academies and institutions. Is it possible ? I like to think it is but change has to happen.Thinking has to change a new chapter need to be written!

Having just attended an industry discussion day by one of the many Training bodies / Institutions funded by government working to government guidelines. It came to my attention that this discussion had no representation by any one from the hairdressing industry in the private sector other than me ! Its was not a very well attended gathering all females and all representing colleges, further education, and private institutions. The big question is are these publicly funded groups and bodies out of touch with what’s going on at salon level should they try and remedy this? The challenges facing salon owners staff retention training and apprenticeship programs re gigged re named re vamped submerged in red tape and paper work. No mention of collaboration between salons and colleges no passion no vision lots of acronyms and abbreviated words. “ACE” “SASE” ‘ASCL” who cares do students trainee’s ? salon owners? No they want facts they want easy to understand easy to implement ! Shared within passion by motivated inspiring innovative speakers. Who are interesting and engaging!

A minimum wage for apprentices was discussed frankly so out of touch with reality and hardly surprising that so many young people drop out or fail to get qualified as stylists. When having open discussion about any aspects of the industry it’s not representative of feelings points of view much less needs and concerns if salon owners and indeed all bodies related to the industry are not consulted. Education and training is as we all know really important!  But if it’s not done listening to the wants needs and concerns of the salon owners the end consumer of these trained up young stylist whats it all for???

We in many cases have a system now with little or no collaboration between Further education colleges, training institutions and salons. More time needs to be put into understanding salon owners and the industry more hairdressers and industry professional need to be attracted into these bodies bring to the table hands on experience and skill knowledge about products. Bring to the fore front the dangers of some products.Working with manufacture to be more transparent about some products and how they work the chemistry they contain.

Goals and vision for collaboration with salons working with Further education colleges for work experience less red tape less bureaucracy less government intervention in an industry they do not understand at street level. I went to this meeting my mistake was not asking what the agenda was or the format was for discussion was it a forum or did it have an agenda that allowed for discussion and opinion and raising questions. I was also shocked that apart from myself  the representation of trainers and further education representatives were all female. In an industry that claims that only males make it to celebrity level. Something I dispute know ing some very talent female stylist and platform artists! But why do not more males get involved at college level an area dominated by women at all levels from senior management to in salon training levels.

I think these professional bodies all do a great job. But i also feel that they need to do much more to attract and get involved where it counts they need to strike up communication with salon owners listen to their concerns encourage collaboration innovative thinking that got beyond just training manuals and strict guide lines. Hairdressing is a passionate creative industry when events are staged they should reflect this not be bland and beige. When inspiring people, when doing presentation. we have so many tools available to us now, the day of power point and just standing talking in mono tone just does not work! It’s does not inspire nor does it attract a true cross section of the industry and all the talented successful business people who could contribute so much. Although this is a Uk example i would be interested to hear feed back from other  countries what works for you on this international issue . Is it any different for you?

Do you think that professional bodies should have more professional representation when it comes to direction and planing on education training and all aspects related to our industry. Should these bodies have to collaborate more with salons and stylist.

Should apprentices be asked for an opinion on the training they aregiven and the model they worked with? How was there experience? Salon owners institutions stylist businesses we have to work together to develop our industry secure it’s future stability and  make it work for all of our future an that of new stylist and trainee’s coming into our industry.

Mike B2MR

 

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Salon support staff.Young workers your trainee’s apprentices.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

The salon would not function without assistance without that team who work so hard to support the stylist from. Shampooing to mixing hair dye or colour to sweeping the floor. making coffee helping clients.

Working behind the scene to maintain.

Every salon has and needs these the young enthusiastic trainee and assistants often underpaid over worked and in some case taken advantage of. Not every assistant is training or doing an apprenticeship. For some the role they have is just to keep the salon running support the stylist and team. They work relentlessly shampooing, doing towels,washing and drying. sweeping, making coffee, filling up and replacing products.

They are the unsung heroes in the salon. Often taken for gratitude sometimes ignored. A salon could not work with out them. Stylist and salon owners should not treat these young people or indeed ask or expect them to do anything they would not be willing to do themselves. Respect  your fellow work mates team members. Never forget we were once just like them! did you ever resent a stylist? I did.

In many cases it’s the apprentice that is used for these roles doing many of the salon support chores. This can only be acceptable if the salon has in place a proper structured training programs of both in salon training, model nights and day release for college to attain the necessary level of qualification. Sadly in to many cases young trainee’s and brought into the salon paid minimum wage promised a good training that never materialises.

Both salon owners and indeed stylists who benefit for all the help and support these young people give.  You owe it to them to give time to make sure that get full and proper training. You should embrace this it can be so rewarding don’t look at it as chore  think of it as a challenge with huge rewards. Remember the day will come when you will need some help or wish the trainee was better trained!  Any stylist however busy cannot expect to use these these young trainees and not give back of their time and knowledge, skill to not mentor and train will only lead to the apprentice trainee getting disillusioned  and eventually leaving. the drop out rate in out industry is so high.

We all need to think back to our own journey and training was it a good experience? What would you like to have had more of? Make your apprentices experience better! This raises standards and encourage them to carry this on into their career. Think about the many aspects and skills one has to learn! As an owner be part of this encourage it. lead by example.

We can all make a difference sharing and giving off ourselves and our time is one such way.What is the point of having skill and knowledge and not sharing it? Look for the best in these young people an help them to develop into amazing creative salon team members. Also make them accountable for their actions and attitude for this is a two way street of giving sharing mutual respect commitment and trust.

Invest in your team and your salon will flourish. Collaborate, encourage creativity, investing both time and money into training is investing in your business now and in the future to abuse and neglect staff training issues is to fail in the long run it’s leads to decent and can be very disruptive to business.

Invest your time get to know these young trainee’s and apprentices share with then your communication skills your people skills your passion. What you will get back is far more support loyalty trust respect. In the salon and in life we have to unconditionally give out to get back sharing mentoring those skills that wisdom and knowledge are no different. Support your trainee’s and apprentices. Invest in your self by investing time in others!

Mike B2MR

 

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