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Motivation work with a Mentor.


Welcome to BACK2MYROOTS B2MR: regular postings of fresh new topic’s

                                              razor cutting

                                       Training Skill Motivation:

Mentor and the mentored: 

From time to time  words and phases get revitalised re born one such word and term associated with this at the moment is ‘Mentor’.

Innovator,creative thinker,entrepreneur.

What does it mean to you? What feelings and thoughts does it evoke? Does it inspire you or fill you with dread? Maybe such thoughts as? Oh someone else going to tell me what i’m doing wrong. all that self help Crap! Right?
 No ! Verywrong.
What can mentoring offer? How can it help you? The real questions is can you take honest advise are you willing to act on recommendation? or at least honestly consider it? Can you take constructive criticism? Hard for us all.
Firstly consider a mentor as some one skilled and experienced in their field. Someone who may well have experienced the highs and lows of success. Someone who is offering help advise guidance.
One would hope that it’s not totally unconditional. The expectation should be on your, our part commitment to do the work make and embrace both change and challenges.
Certainly not for every one. A journey that may well be an emotional roller coaster.
A journey of self discovery.
I think we could all do and indeed benefit from a mentor/life coach from time to time that someone to trust and confide in. That person who can push buttons create positive thought.That person who is not on an ego trip who’s motives are not self motivated or driven.
Many industry professional are committed to offering such help to others. Asking for or seeking out help is hard for some of us.
It’s like being back at school in that class room and not having the courage to raise that hand and ask that question. Why is it so hard ? yes i know from personal experience how hard this can be !
{ enough on mentoring for now but a subject i think i will investigate more into}
Can any of us honestly say we know everything? We are on top of your game? fully motivated on a daily bases giving your all? keeping up to date and current?

Or like most of us you have off days or are you having more off days than on? Is going to work hard work? Is being at work real work maybe even to the point of resentment?

If you missing that excitement that creative buzz, passion, drive, motivation, then something is missing what could that be? Time to take a look in the one on one with who you see time!

Well now it’s time to be honest. What ever you work situation environment this might be the Salon.  Maybe your self employed. In the case of the salon sometimes its so easy to get wrapped up in the moment to busy, that training product updates fall the way side.

If you self employed taking the time to invest in your self also gets put to the side normally because of time and money issues. If this is the case then we convince our selves that we are doing Ok. We are up date it’s so easy for us to make excuses.The only problem with this is at the end of the day we are hurting our selves and our business we are also and most importantly letting our clients down standards of service drop.

With so many new products constantly coming onto the market it’s so important to be informed and knowledgeable both for your own sake and that of your clients.

Keratin hair relaxing products, new Ammonia free colour lines. This would be classed as product knowledge. Then  our skills techniques from colouring to cutting then we have the technical side of the equation the how and why’s sometimes gets neglected finding time just to reconnect with others share idea’s stay informed.

                                                    sharing

Final we have informal seminar’s that are structured to help with salon management, team and staff motivation, Service Consultation and sales.

It is my Opinion that all of the above should be reviewed and although not possible to address all  topic’s at once a plan should be drawn up to keep your business you staff  healthy and strong call it business and personal inventory or attitude adjustment.

Bad habits form slowly over time but fear not, habits can be broken just takes a willingness change a recognition of habit and indeed skill level finally a little work.

It can take as little as three weeks to break habits and start a journey onto a new path of self discovery talent and skill building sharing.

http://www.back2myroots.co.uk/

Stay at the top of you professional be a real master of your craft. Offer the highest standard of Service. Become a specialist in your field take control of your future your career your life.

If you need help[ with any of this I would be happy to work with you or your team.

Mike B2MR

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New year, new challenges in the salon for the industry


Welcome to BACK2MYROOTS B2MR

regular postings of fresh new topic’s http://www.back2myroots.co.uk/

Salon service. Client retention. Technical skills.

What better way to start the new year than with a little reflection and honesty.Honesty about where we are. How we can change and improve things. How we can make change and embrace it. Turn this negative economy into a positive out look for the coming year.

We all have the power to make and embrace change and challenges sometime s it can and will seem very daunting.

I have decided to share with you some of my thoughts on the hair industry for it has played such a huge part in my journey. I hope you find it interesting and that evokes both thought and questions.

It is my firm belief that in this day and age and in such competitive times the only way to increase and expand your client base is through referral and recommendation it is so important to retain both new and existing clients. This is achieved through excellence in. Service, communication and technical ability, Knowledge. with a degree of humility and honesty.

This can only be done through High standards of Service, communication and consultation skills. education, team work and effective leadership by those who are training new stylists. I know that many who follow or read my postings might find that i keep to many specific topics . But they are all so relevant it’s so easy for us to forget get complacent. From young trainee to senior stylist we have to stay focused on the job and tasks at hand.Our clients and the service we offer!

                                       Service and Communication

                                     So let’s take a look into a salon!

One of the main reason for client loss from a salon is dissatisfaction from either the service or the final result. It is a fact that 50% of clients visiting a salon for the first time do not return! Why? That’s a huge loss of client’s and repeat business

Taking short cuts and compromising one’s standards and professional ethics leads to client dissatisfaction.

When a client leaves a salon unhappy! How much damage can they do to your reputation?

When a client leaves happy they will recommend you to others.They will get stopped in the street. Potentially a happy client will recommend you to 5 friends who in turn have 5 friends.

You are building your business on your communication skills. creativity. knowledge.The best way to build a loyal clientele is by being. Sympathetic to a clients needs, listening, professional consultation and by giving honest advise. Making the experience exceptional from start to the finish of your time together.

Did you know that the experience is as important as the than the service performed! clients remember. The service. The attention paid to them. they are paying to me made to feel wanted and special. [ Sound advise shared by a fellow professional and friend ]

Guess what an unhappy client can and will do? You got it – 5 friends will leave with them.

We have to be on top of products new techniques. We cannot only trust in what the sales rep or Manufacturer tells us.

These days we have to know and understand more than ever. The chemistry of our products the effects that they can have, how they will interact with other products.The client who wants to switch from home colour to professional. The Client. Who has put henna on her hair buts wants to switch to professional permanent colour! Could she? Should she? or He! what would be your advise? would it be drive by the sale of a corrective service or honest advise?

                                  Having that edge offering that bit more! 

After building up a strong client base with strong client retention. Do you ever wonder why? Every five to six weeks you have a somewhat quiet week with not a lot booked? You start to ask yourself the question? What am I doing wrong? Am I losing my touch? Well let’s see.

We have all had one of these. That crazy Saturday could be any day you fitted all those extra clients in. You were on a role and had a huge money day.

You call your boss and say. Guess what I did today. You leave work on cloud nine thinking that’s it. Every day could be like this. I really feel I have made it.

Now let’s just think about this and break it down. Was it really a success?

You took short cuts. You compromised your clients who had services booked. You kept clients waiting. You rushed through things. Guess what – you lost clients. Instead of running the show you created chaos and did not give your regular clients your full attention and service. They go else where – and yes. They go with their 5 friends. By having a crazy busy day it cost you. Short term gain meant long term loss. The key is service, attention to detail, and making that client feel special.

                                                       That 6 week Lull!

You will never get beyond having a 5 to 6 week lull until you look beyond the quick hit money-making day.Take care of the clients offering the highest standard of Service.Your takings your wages will follow. Sitting around does not look good for business nor does it inspire clients. If your not busy then get busy! as some young trainee’s pointed out to me yesterday.There is always something to do. to look and be busy!!!!!!

                                               Consultation key time:

You need time for the consultation. This is your time to shine. The time that reassures your client that they are special That you are considerate and that you understand their needs and wants. Your client sees you are prepared to take that extra time to use your knowledge to make them feel comfortable and safe in a professional’s hands. It is this service that gets you talked about and recommended. It is this standard of exemplary service that leads to both client retention and recommendation . Those communication and consultation skills.

A great tool to help you improve those skills take an honest look at the way you treat your clients is this little Gem of a book soon to be available through both web site and blog site. Are you ready to take the challenge!

http://www.doubleyoursalonsales.com/

Good luck strive to be the best you can. Mike B2MR

 

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Mentoring support salon challenges.


Welcome to BACK2MYROOTS B2MR regular postings of fresh new topic’s                                         http://www.back2myroots.co.uk/

With the start of the new year and the challenges that can face us all in these challenging economic times.We all have to able to adapt.The challenges facing both owners and mangers is one of how to steer a salon and business through these unchatered waters. We have to as managers be like the conductor of a large orchestra are team our staff well rehearsed in the role they play but we have to be open and ready for change. like that well practiced orchestra ready to step things up change the temp.switch from that orchestral tempo to jazz ! All businesses and organisation must stay flexible ready to take advantage of new opportunity and challenges.

 Education. Mentoring. Support.

The tools are all available to us but in so many cases we don’t access them. Why is this?Are we really that perfect or is it that we don’t want to expose our weaknesses? Our worst enemy is our self. Admitting that help is needed. Raising a hand saying I don’t know! How do we protect our selves from exposing our weaknesses. Ego and Fear are our worst enemy we must put them aside seek out help, skill training, Education. So many program’s and tools are available to us. Not free but not expensive it’s investing in one’s self it will give you the edge! Those tools and skills you need for success. What form does this help assistance come in? Well hands on teaching, sharing, techniques and skills. Support can come in the form of personal help from qualified skilled consultants and educators both key to spending time with listening to and learning from building up a relationship with.

Then there is the written Books, Education material. Be it new product information, maybe a new colour chart with an education section often not read and studied by stylists. They use the excuse! oh I’m hands on i like to use and feel the product! Back to those faithful friends fear and Ego. A mentor someone with an open mind with many years of experience who can share vision with you listen to you guide and advise help you to reach your goals. This can and will only work with an open mind honesty and willingness to listen do the work! Oh yes I forgot to mention none of this works unless you are committed to the tasking. Parting with some hard earned cash this show commitment. Being prepared to listen, take up the challenges. Do the work reap the rewards.

None of this is an instant fix. it a journey and an adventure built on honesty and trust the skill the experience that can be gained can be beyond your wildest dreams . The doors that can open. The opportunities that can arise. The direction your career can take are immense. The hairdressing Industry. Our chosen profession has so many career paths to choose from as a start sit down list how many different avenues could be open to you .

Such as:

Salon stylist.

Colour technician specialist in colour correction.

Educator for a colour company.

Stage work artistic team. Photographic work.

Cruise liner work.

College lecturing levels of NVQ. Salon sales,

Working for major hair colour company.

Consultant.

How much of a list can you write? Think about what your goals are? Now consider this with all the different mediums available to us Phone, Skype, Video, Internet. Help and advise it at your finger tips all you have to do is ask. Support is at hand weekly monthly updates, communication. Over the coming weeks it is my hope to be able to offer access to these types of tools, support, consultation,and mentoring assistance. All these are things that you can sign up for and get involved with. It has been my goal since I started this online work posting topic’s writing blogs. To be able to offer support provide the tools to inspire and raise the professional bar standards and image of our industry and profession.

I would like feed back comments thoughts on this topic. Mike B2MR

I can offer assistance and help with education technical skills information available via my web site http://www.back2myroots.co.uk/

The two links below. Offer access to both written material and online mentoring coaching support program.

http://www.doubleyoursalonsales.com/   http://thesalonsuccessclub.ning.com/

 

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Cutting and electric clippers.


Welcome to BACK2MYROOTS B2MR: regular postings of fresh new topic’s

When we think about the electric clipper what comes to mind? man’s hair cut tidy up the neck line ?

We have to think beyond that another tool in our box ! another skill in our skills box!

When we think Electric clippers most of us think head shave to some degree and numbered guards. Who make the best clippers.well many different brands but Wahl and Oyster make the  best without a doubt.  I have to say i do like the clippers that are air cooled.

The shot below with the huge Blonde main was cut on stage just using clippers. In-fact the Oyster ones above. Having taken the model on stage with one length hair that was added as extensions prior to going on stage so anything is possible just open your mind.

http://www.back2myroots.co.uk/

We don’t have to think head shaving although that can have artistic merit’s one can use clipper’s to do freestyle hair cutting anything from a blunt Bob to scissor over comb work. Yes if you. Understand  weight distribution, form and shape anything is possible. You just need to be creative and challenge your self. Put those scissors down and experiment.

Once we understand angles and weight distribution and so creating shape then the tool we use to do this open up so many possibilities. I truly think that more stylist should use clippers razor’s become professional and skilled using all tools available to us. Part of this is understanding weight as stated . I hope the above diagrams will help.

when we think about cutting with a razor they take over from the scissors or traditional razor is the effect the finished result that different to look at no but the challenge is and was achieving that with out traditional tools so a new skill another fear faced very worth it for both your and your client!maybe not for very curly hair but your in charge!

Explore using electric Clipper’s have some fun start off with willing models but push and challenge your self. Become an comfortable and skilled with all your tool’s.

Again invest in a good set of clippers and if you need them guards. I don’t get paid in any way to provide this material  hence providing both links! Mike B2MR

http://www.wahlglobal.com/united-kingdom/wahl/professional-hairdressing.html

http://www.osterpro.com/Category.aspx?id=groomer

 

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Challenging times in the salon or opportunities to be had


Back2myroots : A place to share thoughts and grow idea’s. B2MR

In these hard economic times. Is it a challenging time to be in the hair salon and industry or are there Opportunities to be had?

Are these extra challenging times for salon owners and stylist’s? Is the manufacturing company the distributors making to much profit? Or have times changed and we as professionals need to face up to the challenges of our changing industry? Honestly look at and review the way we do business what we offer.

I do think that manufacturers have a responsibility to the industry and for maintaining a professional image. But we also have to be aware that development of products promotion costs and they like us are in business to make money and turn a profit.


Think about the number of handlers all adding their bit on from manufacturer to end consumer. We in the salon are not all saint’s some times the mark up is 100%  on retail products we only pay sales commission of say 10% Hum! is that fair ? To  both stylist or consumer? Would it be better to mark up less turn over more? Discounting retail products and indeed salon services does it work? Or does it just cheapen the   experience? I see so many salons offering cheap deals 30% first service or last minute walk in discounts why would you do this? There needs to be more consensus between salons rather than competing with each other on discounts.


Think about this shared recently by some one I greatly respect.

If all salons and staff offer great service and standard of work in essence is all the same quality then which one will a client go to if they are all the same?? What would you do? Remember all the same ! THE CHEAPEST OF COURSE.  why do this discount thing maintain standards and fee’s.

Let look at an example of mark up and handlers.

Think about that tube of hair colour pigment. Produced on Italy cost pennies, other ingredients pennies, putting into a tube pennies, packaging shipping tax so on. Manufacture mark up? Distributors mark up? Then we the salon get hold of it that 3oz tube of colour say for $10.00

Maybe if used mixed correctly 3 colour applications one tube at how much per colour say $40.00 = $120.00 My point is many salons are just as guilty not all. This time of year there are many deals to be had with products gift packs ect. Do those deals get passed onto clients as a christmas thank you for your custom? From the time of manufacturer to getting to the salon at least 3 and maybe up to 5 different companies and distributors have handles said product and put their mark up on it! just sharing a thought. Everything is relative hair products to some degree you get what you pay for to some it’s packaging. It’s image, smell, marketing. The end consumer our clients also drive this some like to pay more than others some even buy because they like the bottles in the bathroom.

It’s a contentious subject with more than one way of looking at it. I do agree that the manufacturers double dip all the time. Marketing themselves as the cavaliers working with and for the professional.Yet flooding the market with cheap shampoo and indeed nasty over the counter hair colour. But for years the hair industry has allowed the professional manufactures and indeed colour companies to set the rules. Celebrity endorsement certainly does not help this but it’s the face of business it’s the way thing work.We have to acknowledge this and change how we think what we do and how we offer our skill and service’s.

We have to be ready to weather the storms: How? think out side the box challenge your self embrace change!

These are hard economic times for everyone this is a global issues and not just in the hair industry.However I also maintain that a culture of blame and pointing the finger  exists at the moment for it’s far  easier to attribute blame than do some honest sole searching about. What we do and charge. I still think clients can and do pay for exceptional service from knowledgeable skilled professional.What they will not do is settle for second rate service from unskilled professionals.

We must have an eye on the  big picture that being bigger than a quick buck or up sale of any given service.  Consultation, communication, informed skill.

A trip to a salon should be an experience worth talking about from start to finish. Many salons lose clients after the first visit why ! Because the client did not feel special and did not feel it was value for money! Now who can we or should we blame? I’m not every one every thing is totally wrong but we need all of us to take responsibility for our selves our actions be willing to make and accept change.


As very wise industry professional and  speaker educator. Pointed something out in a webinar recently on this very subject. A very talented knowledgeable lady called Karen.

The boom years. Those crazy years of pre christmas salon madness are a distant memory a thing of the past. Those booked from October to Christmas doing colour. selling product making a great profit. I was part of that now era! It’s past. wake up ! We have to work at our business cherish our clients their custom and the relationships we build with them.  For some of us seasoned in this industry as am I maybe a great challenge. But you know we have to be prepared and able to change embrace change work and do things differently.

This industry is for many still very rewarding and lots of very successful stylist and owners still make a very good living from it.
To all I say this .Negativity is very destructive and it’s alive and well and at work in the world today.Don’t become part of that world and culture
Challenge your self and your staff listen to your clients ask them what they want to see !! embrace the challenges and work to make the changes take control of your business and your life.

Work with you staff to offer the very best of service make it personal to each and every client, deliver an experience that they will talk about with others!

I hear so many businesses complaining about lack of new business or walk in clients.they get opportunity for exposure through things like Groupon then complain they made no money form it!

Groupon gives you a platform for exposure of your business how make the most of the new influx of clients is up to you the salon and staff.

Case point

I think that the concept of Groupon is a good way of attracting new clients.Recently my daughter purchased a facial at a local spa where she lives through a groupon offer.It’s quite an exclusive looking  place so she had alway been put off but the thought of high price’s.

She was pleasantly surprised when she went the service was out standing she thought that the prices were fair and reflected the standard of service the experience. She has not only been back a few times for other services she has recommended  to a number of her friends who have all loved it  .My point being one coupon netted maybe 6 or7 or seven potential good long term new client’s who also have connections.

It’s the coupon’s that will get the clients through the door the question is are you doing enough to keep them coming back for more? Most salon’s experience is that over 25% of first time new clients to the salon do not return. That is a huge amount of lost business what are they doing wrong? What are we doing wrong?

Enjoy the festive season .Mike B2MR


 

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Owning a hair salon The challenges!


Back2myroots : A place to share thoughts and grow idea’s. B2MR

Your having a great start to your day! Then two stylists come in ask for a word!

They give you their notice they are setting up a business across town! 

You own a busy and successful salon you employ a number of good talented creative staff. You provide trainees and assistants to work and support you team. You feel that you are fair to your staff and business is good, everything is going along smoothly. Clients are loyal so retention is good.

The salon seems to have a reputation for both service and standards of work.

Then one morning everything changes! Your two busiest stylists come in and tell you that they are leaving to open a salon on their own. They offer you two weeks notice tell you it’s nothing personal but they both feel they need a new challenge and that they feel that they have done and experienced about as much as possible in this present arrangement!

Off the bat you are shocked. You are devastated quite rightly. But how do you now cope with this?

Anger fear resentment panic! Followed by how will the salon cope what about their clients! Thoughts like why did they not come to me. I don’t deserve this why me!

Has this ever happened to you? If not chances are it will. If it has then I’m touching a cord I’m sure.

Why do I choose this as a subject because it’s one not touched on best left alone.

The fact is it’s natural progression it will happen have I done it to owner /business partners yes! Has it happened to me? Yes it has! I write to share experience and open discussion.

 At the time of me leaving a business I was involved in I feel I was fully justified in getting out. I was a minority and the two guys I was in business were taking advantage of my work ethic and looking after their best interest .So I did the same. Looked after No 1.

Having been let down myself was harder and I did not see it coming. On reflection I should have I allowed business and pleasure or employment and social life to mix too much.  The out come was being let down and left in a very difficult situation.

On reflection and from experience these situations are like any break up stressful and best way to deal with it is to attribute blame. What we really need to do is look at the big picture. The build up of said events. The circumstances running up to this situation we find our selves in.

When we do this and only when we do this. Can we really understand what has transpired culminating in this business disaster, how we handle is really the key to moving on and having closure.

After the initial shock how would you handle it? What would you do? Damage control? Ask said stylist to leave immediately employment terminated? Get the receptionist on the phone to all there clients. Call emergency staff meeting to rally the troops a lecture on loyalty to follow!

 Sound familiar? I advise take the high ground. Take your time to think it through. Some times inaction is much better than rash decisions and choices made in the heat of the moment. The leaving stylist will expect you to ask them to leave. They will already have full client contact information. In most case the key clients are all ready aware of this .In some case they might be caking it and or supporting it.  I’m not saying suck it up I am suggesting it’s how you deal with it and how you move forward that will define both you and your business.

Believe it or not this could be a huge opportunity to learn and grow and develop a whole new way forward for you your team and future employment.

So take a deep breath stay focused think the process through with an honest open mind. Reflect on your role and contribution to this for we all paly a part we all contribute to the circumstances leading up to this. Are you big enough?

I could write my thoughts on a resolution or out come but that’s; different for us all. I would love to hear some feed back on this.

Points to think about and understand.

Stylists making these choices, it’s not personal.

In building and developing a team create opportunity and incentives.

Do not play the blame game be professional when dealing with these situations.

Keep lines of communication open.

Learn and grow from the experience.

Focus on vision and goal for moving forward.

Do not create ill feeling about those stylists starting new venture. Wish them well

Keep all doors open.

[you may well gain more respect from clients who may come back] you will always be respected for being and staying professional.

Mike B2MR

 

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Encouragement for trainee hairdressers stylists.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

I decided today to share some views posted by other fellow professionals on our industry and what they would share with any one who is thinking about or training to be a stylist.

I was very pleasantly surprised by the positive energy commitment and passion of these comment. I hope they will inspire others to share and those coming into the industry to embrace it.

For it’s an adventure a journey with challenges and choices but one well worth taking.

Here is the Question:

Question: If you had an opportunity to talk with young training stylists what would you share with them about our industry and profession. What advise would you give?

Here is some of the advise 

Education , don’t be afraid to ask questions. Work together with other stylists to share knowledge within the salons you work in. Go the extra mile to let your customers know how much you care about them and appreciate their business. Don’t be afraid to give your time for free to create business. When I moved to Vancouver and was just starting out , I gave haircuts to strangers for 5 dollars, just got them in the door. I also put up a poster and the Nursing college to offer discounts to the students. It is better to be working for free than not at all because you are building experience and repeat business that will take care of your future.

Take your ego out of the profession, it never does anyone any good. My parents were both hairstylists and excellent at what they did. My father always told me to shy away from the Posers, and the Primadonas. I think that was good advice.
Don’t be afraid to ask questions of your clients. The more you get to know them the better you can understand how they like to look. A really good question on first meeting is, Do you like to make a quiet entrance in a room full of people or do you like to stand out right away?
Most importantly ,if you don’t like what you do , it will be very difficult to do well at it. Hairdressing is something you have to love!!

More!

I would tell them  ENJOY THE RIDE!!! It is a big, Fun, exciting, challenging career, filled with endless opportunities for personal and professional growth!

More !!!

That it’s not for everyone….If you have the talent, don’t give it up because there is no other job out there remotely close to this industry. Stay on top of Education! there is always fresh new people coming into the industry to keep up with 🙂 be dependable, listen well and never be afraid to ask questions. If you put your ALL into your work and keep patience and persistence, it will pay off in the long run. Never sell yourself short, there is too much opportunity out there :))!!

last one!

I would say dont be afraid to make mistakes – make as many as possible while your are training , Ask ,ask and ask again all the dumb question you think you have and watch -shadow a senior- question why on everything . Put yourself out there confidence comes from doing and dont beat yourself up too much, enjoy and have fun with it .

I would like to thank the members for these comments and for sharing them i hope they inspire others! 

My hope is that trainee stylists and any one think about hairdressing as a profession  and career choice will get inspiration from these comments
 

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