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The hair salon the industry what do they mean to you?


 Back2myroots : 

A place to share thoughts and grow idea’s. B2MR

                What is a hair dressing salon?:

Is it just a place to do business? Is it a hub a hive of activity? A place where like minded talented stylist get together to share there talents to gain and share experience. A place to train and be trained! A place to work your craft build a reputation be a success. It is so much more consider for a client. It’s a place of relaxation. A place to socialise palace to trust, in many cases as stylist we can and do build strong bonds of trust even friendships with our clients.
For a salon to succeed be a successful Business so many factors have to come together.

Many things to consider Location a key component. Image the very essence of the business. Goals. Vision. Staff. Products. Marketing. Innovative thinking collaboration. All of theses are key component’s for success is any one more important than another:

A point for discussion what do you think? For me it’s the team. Management and all the staff.

The Team:                    

Here is an example on the above. Who owns the salon? Who are Staff hard to tell. they all look equal they are a real team.I’m sure they have structure and mutual respect. But it’s not a dictatorship it’s not a salon class system.

I have been writing quite a few of these Blogs mainly for me a way to share and reflect, I do it seems come back to the same key themes.

Education. Knowledge. Honesty and Service. creative thinking open discussion. Personal development openness to learn. To embrace criticism and valuable feed work,collaborate be a team player . We should never stop learning or wanting too! Never think we know it all! { us hairdressers have big ego’s and it can get in the way}  Success and learning and service if you don’t like people don’t like communicating why be a hairdresser! Being honest with your self about who you are being honest with your clients really important if you want to succeed.

I read a recent article

One person had written in raising a question about his partners in a salon being more interested in platform work self promotion than being committed to the business:

                                                           {back to ego issues }

Having worked for a number of years as both an educator and platform Artist I know how much fun it can be. The rush of walking out on a stage introducing yourself your models you have and own the stage your centre of attention.

                                                       {For that brief moment}

Being an educator and platform artist can help you promote both your self and your business. This should be the reason for doing it! Yes to further your career to gain knowledge to share but don’t get sucked into thinking your really that special. Dangerous it’s not fame it’s fore filling that inner need to a platform to show off the most important things is to learn and share help develop the salon your teammates. Encourage personal development of all skills both hands on technical but also personal growth.

The big Colour Companies need us to sell promote educate their products. At the end of the the day your Salon should be your priority why? It’s yours to build to grow without the constrains dictated to you when representing a large corporate concern. Use the education experience you gain to share with your staff use your skills knowledge on your clients use the fact that you are an industry expert to your advantage. support your juniors your trainees.

Another interesting topic stylist with poor client retention key to business a stylist who is unable to build a client base is questionable. A stylist who gets no returns or recommendations from clients the salon gives them is costing the business money. 

                                                   {what would you do in this situation?}

This is time for open honest discussion with owner manager staff member: Time for honesty and truth ask the key question why do you think we are in this situation. make them take responsibility set out a plan together to improve set out a time frame for change set a date for review.
Communication is key having said that the individual has to take responsibility for their actions or lack their of, suggest in salon training nights a time to share thoughts idea’s courses education, maybe a course in service handling clients, a little attitude adjustment. Finally as an owner i would set a dead line for giving them clients, suggesting that after an agreed period a new stylist is being brought in and it will be their turn to be promoted. Harsh maybe but it’s but it’s how to move your business forward.

keys to salon success:

Choose the best products you can stay on top of new products: be informed question everything!

As new Colour lines come out try them have in salon training and Demo days.

Educate your self and your staff on the products you use then you can  share and educate your clients.
Have staff get to gather open debate creative discussion nights collaborate ion idea’s

Clients love know that your a true professional share you knowledge that Consultation your time to shine.
These shots are close up’s of hair i have coloured highlights all over colour multi shade highlights permanent semi permanent learn it all

It is my view for success surround yourself choose to work with people you like respect and can learn from Motivated talented creative honest stylist, who are also willing to learn to share to help grow the business, develop your team, work with problem solvers not makers! be the salon for training and education share and reward success with your team be that salon of solutions!

Encourage personal growth and education. stay on top of new products have in salon education events strive to be the best have the best reputation this will create a place people will want to work in clients will want to be a part of. I hope that this article will be of interest to both stylist owners managers educators and platform artist’s we are all part of a team.

                     THESE LOOKS ARE OF THE SAME MODEL NATURAL CURLY HAIR

Coloured with Red Copper tone her natural hair level is a 6 dark Blonde.

Colour used was for deposit only when going tone on tone unless we want to bring the clients own pigment out lift is not required.

Using say 10 vol may have made this even brighter but would create roots issues down the road. This up do was created to get as much height as possible without it falling down or over. In this instance two scouring pads were used like doughnuts on top of each other some hair pulled through the hole in the middle this creates the cascading hair from the top the rest is wrapped around allowing free fall providing texture and movement. Finally from the front view a very loose sexy look  with lots of height but still keeping lots of softness

As the hair falls down. Putting hair up in this manner with a firm base as a structure will not fall down.

                                                http://www.back2myroots.co.uk/

                                    http://uk.linkedin.com/in/mikevallanceb2mr

Become a part of this Blog {quote} 

Hello Mike – nice blog. Way too “expert” for me the layperson/ consumer but nonetheless interesting and educational. kirsten:

(http://kirstenknaup.wordpress.com/

Next week http://www.back2myroots.co.uk/ will be switching to a new look with a new .org address this will enable me to offer more material and start offering down loads on some material I hope that over time I can develop the site as a place to come to to share thoughts but also gain information that might help you develop as both a creative stylist but also on  personal and business level. best to all Mike B2MR

next week subscribe to email up dates get a free download PDF.

 

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Salon support staff.Young workers your trainee’s apprentices.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

The salon would not function without assistance without that team who work so hard to support the stylist from. Shampooing to mixing hair dye or colour to sweeping the floor. making coffee helping clients.

Working behind the scene to maintain.

Every salon has and needs these the young enthusiastic trainee and assistants often underpaid over worked and in some case taken advantage of. Not every assistant is training or doing an apprenticeship. For some the role they have is just to keep the salon running support the stylist and team. They work relentlessly shampooing, doing towels,washing and drying. sweeping, making coffee, filling up and replacing products.

They are the unsung heroes in the salon. Often taken for gratitude sometimes ignored. A salon could not work with out them. Stylist and salon owners should not treat these young people or indeed ask or expect them to do anything they would not be willing to do themselves. Respect  your fellow work mates team members. Never forget we were once just like them! did you ever resent a stylist? I did.

In many cases it’s the apprentice that is used for these roles doing many of the salon support chores. This can only be acceptable if the salon has in place a proper structured training programs of both in salon training, model nights and day release for college to attain the necessary level of qualification. Sadly in to many cases young trainee’s and brought into the salon paid minimum wage promised a good training that never materialises.

Both salon owners and indeed stylists who benefit for all the help and support these young people give.  You owe it to them to give time to make sure that get full and proper training. You should embrace this it can be so rewarding don’t look at it as chore  think of it as a challenge with huge rewards. Remember the day will come when you will need some help or wish the trainee was better trained!  Any stylist however busy cannot expect to use these these young trainees and not give back of their time and knowledge, skill to not mentor and train will only lead to the apprentice trainee getting disillusioned  and eventually leaving. the drop out rate in out industry is so high.

We all need to think back to our own journey and training was it a good experience? What would you like to have had more of? Make your apprentices experience better! This raises standards and encourage them to carry this on into their career. Think about the many aspects and skills one has to learn! As an owner be part of this encourage it. lead by example.

We can all make a difference sharing and giving off ourselves and our time is one such way.What is the point of having skill and knowledge and not sharing it? Look for the best in these young people an help them to develop into amazing creative salon team members. Also make them accountable for their actions and attitude for this is a two way street of giving sharing mutual respect commitment and trust.

Invest in your team and your salon will flourish. Collaborate, encourage creativity, investing both time and money into training is investing in your business now and in the future to abuse and neglect staff training issues is to fail in the long run it’s leads to decent and can be very disruptive to business.

Invest your time get to know these young trainee’s and apprentices share with then your communication skills your people skills your passion. What you will get back is far more support loyalty trust respect. In the salon and in life we have to unconditionally give out to get back sharing mentoring those skills that wisdom and knowledge are no different. Support your trainee’s and apprentices. Invest in your self by investing time in others!

Mike B2MR

 

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The salon reception. Front of house.


Back2myroots : A place to share thoughts and grow idea’s. B2MR.

 The Reception area. The hub of the salon. The retail centre:

We only get one chance to make a first impression both at the front reception or as being a stylists. but before that can interaction takes place the very first area that sets the scene is the reception. The design. the chairs, the reception has to look stunning professional welcoming.

The very first person who makes an impression is the receptionist. How much importance to you put on the key position. A position that takes so much skill to juggle. To organise. To solve problems. To be caring yet efficient.

They have to have a good phone manner. Amazing people skills patients. Good at selling with product knowledge. know how to mange an appointment book. Deal with the issues stylist have over booking keep good records balances the books. Deal with sales people. What is this worth to you to your business ?

The Image of the the salon, decor, cleanliness appeal. Just as important the appearance and the attitude of the receptionist.Their communication skills the service they offer all so very important for both salon success and client retention.They are the first and indeed last person a client has any interaction with in the salon. They have to make that experience that memory count. Make that client feel wanted and important using their skills to have the client re book that next appointment. Help them with and recommend retail products.

Does all of this happen in your salon? Do you listen to the receptionist about client and indeed staff issues?

The receptionist has a unique position in the salon she or he holds and controls power! Power of the booking they can make or break a stylist if they so chose. My advise to a stylist never upset your receptionist. Always accommodate them if there is an appointment issue or a late comer who needs help it will stand you in very good stead in the long run. They have to be committed and very trust worthy often the last to leave and in many cases open up.

They must be a team player and leader and have a great understanding of the dynamics that is the salon from working with a manger and or owner to communicating with clients and staff and innovator and collaborator. The one who keeps the machine that is the salon running smoothly. Does your receptionist have all these skills? How often do you think about the role they play? Are they well enough rewarded?

Service goes beyond just what we the stylists do offer and create. Service is what the whole salon offers from the moment a client becomes part of the salon. It does not stop after the service has been preformed it only stops when a client leaves never to return!!!

Listen to your receptionist when it comes to retail purchases. The amount of stock to carry, what product lines are selling well.What are clients asking for?  What clients might be saying about products or pricing.

All key information. Maybe even concerns that are being raised about staff members. Service ability. Those getting requested, those maybe being avoided. All need to know information.

Mike B2MR:

Above: To the right the chaos a receptionist over see’s!!

 

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Hairstylists our career our vision our journey or?


Back2myroots : A place to share thoughts and grow idea’s. B2MR

How did we get into hairdressing? What drew you to it as a career? Was it a calling your true vocation? Are some of us really doing what we have known we always would do. Is it our destiny!

How often as stylist do we take the time to look in the mirror?  Do a personal inventory on ourselves. This is the time to honestly reflect on where we are at. Where we want to get to. Are we reaching our full potential? Are we challenging ourselves are we growing? Are we offering the best service possible? Do we need a refresher a little update maybe learn or improve on a skill or technique, maybe a course in management and or staff relations. Maybe your involved in education and training. How current are your skills? Are you in touch with the industry and all the changes that happen at grass roots level? In the salon on the high street?

Hairdressing has changed so much over the years and i would say for the most part these changes have been good and very warranted. From training to health and safety issues. The way a salon or spa is run and the  services it offers. The hours of business. the certification the qualification all changed. We no longer have those seasonal high, That pre Christmas frenzy,Of course it’s still busy but not the way it might have been in the 80’s or 90’s.

Products available to us have changed we have so much more choice. With these choices comes the need for. Education and vigilance and knowledge. We have to ask questions to get the answers.The only silly question is the one that is never asked!

Tools techniques constantly change and so must we. Staying in the safety of zone of what we know never pushing the envelope can and will lead to stagnation boredom! we need to communicate with our work and team mates share visions with owners and managers, be innovative have and share creative thoughts we all benefit from this type of thinking and collaboration.

 We all need to remind our selves from time to time of our dreams our goals. What was it we really wanted to do?  What were the heights we wanted to reach? All easy to forget pushed to the side as other things come into our lives and take president. As we settle for easy street. we stop questioning we stop challenging our selves an those around us.The skills we have to have for success in our industry are many and constantly need up dating to maintain our profession integrity and image.

We are in the service industry first and foremost make no mistake about this one. Service. our communication skills. Our listening skills. Our attention to detail. How we project and represent our selves. Honesty. with humility. Style all key assets to success.

Skills: Product knowledge. Hands on techniques .Creative vision. Innovative Thinking.

All of these skills and talents are a part of who we are! What we do! From time to time we forget, that to stay at the top of our game we need to invest in our selves. To have closer look at what we want an then decide on what we need to do to make change happen. We are in the business of solving problems are we not?

A little self maintenance:

*Are we offering the highest standard of service possible?

*Are we getting a little complacent? {it takes a big person to say yes!}

*Are our skills up to date?

*How is our product knowledge!

*Is it time to seek a little professional help.

We are all stronger together. We all benefit from sharing. From taking the same journey!

Maybe a colour refresher class. Maybe learn a new razor cutting technique. Want to improve on those up do looks. Maybe just talk about ways to improve the salon day to day running the client experience sales!

How can you find help?  Reach out and ask? Days can be structured to suit what ever you want to cover. A fresh set of eyes and new perspective on things can open up a whole new exciting era of change. If reading this you think hey this is me then send that e-mail pick up the phone lets chat let take a journey together. If i cannot help you i will point you in the right direction resources are at hand always.

My web site has all my contact information and full bio on me anything is possible all you have to be is willing to work towards making change happen. ours is such an exciting positive industry full of so many amazing motivated passionated professionals. All working to try and raise standards.Innovate and share a wealth of experience. All any of us has to do is raise a hand and ask for help and guidance.

Mike B2MR

 

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The hair industry and social net working.


Welcome to BACK2MYROOTS B2MR regular postings of fresh new topic’s

A place to share thoughts review hair colour and products.

SOCIAL NET WORKING and MEDIA SITES. They are here to stay: There is no going back we have to embrace this new technology. We have to learn it. Use it. Control it.

What role does Social net working play in our lives? How does it effect the sharing of knowledge and information? How can it help promote our salon and let us stay connected with our clients? From the mobile phone. To the android smart phone. To the revolutionary I pad and the tablet. They have changed our lives completely.

Firstly I think any one in their mid fifties and over have had a huge learning curve to contend with all the constant changes in technology. Although we have grown up with this technology as it has developed and grown.The younger generation have grown up knowing nothing other than. A mobile phone. A computer and the world wide web. and now smart phones and the tablet not forgetting App’s!!!

With the onset of. Computer technology. Smart phones. The internet and the way we share and research information. Our lives have been changed forever. The way we do business, communicate, research information, changed forever. Our skill set has to change. Our thinking has to be more innovative more creative.How can we use this resource what can it do for us.How can it help us. These tools are still only as good as the person operating them. We have to learn how to use and and unleash all this power and knowledge.

The fact that we can promote our business with a web site designed to promote the image we want to project, get out our unique message. Link it to our blogs to Twitter or create a specific group page on face book.We have the ability to post comments join in be part of a connected world. This is all so instant and positive and a great way to connect and review comments and thoughts, share information, net work, discuss. Have a voice have and opinion. I write on this topic because of comments made on my blog. It has been suggested that certain topic’s that I write and post. Should not be linked and posted on some of the sights and various media applications available to us. Those being. Face book,Twitter, and other groups and sites. Some general sites. Some of the sights posted by companies for sharing. I alway ask permission and they are always relevant! So why not! If asked to remove or stop i always will comply.

I work very hard to net work and share information. I read material posted by others. I leave comments. Some times good. Some times not so good. Always honest and thoughtful. I actively invite communication the sharing of views and thoughts. Just because a topic is posted it does not mean it has to be read. More and more businesses and individuals post blogs and have a social net page. From the Salon owner to distributors. To stylists. From tweeting to sending texts,we stay informed current connected. Now days having a social page and by sharing information and allowing posting of relevant information. We connect, we net work. The day is here when we can connect with our clients with an App book that next appointment, remind of upcoming appointment,keep up to date client records, No more need fro tatty magazines it’s on the salon I pad!!

This gives us huge exposure an international a global market. It also means we have to be on top of our game. We have to think about our market, We have to think about our ‘Brand’ Our image.Our message. As a medium it so easy to get your word out share thoughts knowledge education. So much instant exposure can also have an element of risk!

From a business point of view just being able to net work with other like minded individuals has to be good to long term exposure for your business. The ability to net work and share globally with other like minded passionate professional is inspiring. resources such as Skype Video. Webinar..make anything possible any place any time!

To suggest that net works and specific group are only formed to improve business based on making money is very narrow minded. I think that sharing connecting moving forward is far more key to success than just worrying about the money making aspect of any group?

‘That’………………….  ‘whats in it for me train of thought’  Is very small minded!

Today in the Hairdressing profession ‘THE BEAUTY INDUSTRY’  The ability to share knowledge. Business idea’s. Style. Education for stylists. Mangers.Owners alike to meet net work and share views thoughts concerns.To be honest and transparent. For clients to research products and looks share experience read reviews. To discuss product share information warning create debate.

A great example the picture below: Planning a ski holiday. looking at house swaps. listening to I tunes and having discussion. Also present 1 Blackberry,1 i Phone,1 Android, and me! it’s the time see live in.it’s not rude it’s not anti social. It’s progress.

My experience of using the web has connected me with some wonderful passionate professional driven and motivated professional from Australia to United states from Chicago to Queens land from Vancouver to London. LinkedIn as a medium to connect with other professionals to share profile your experience is an amazing global success.  It has allowed for sharing of views thoughts and cross promotion of material. The link below is a classic example of net working getting connected. We all just need to be honest and have an open mind reach out and share. A year ago I started net working sharing some views and blogs on a site In Australia now a year later I’m working with Karen and David to help promote the educational and business support they offer salon owners and stylist’s. It came about through mutual trust respect and a wanting to make a difference.

http://www.karendavidintl.com/

We have to give and put out unconditionally and what comes back can be quite amazing! This for me is all the reason why i write my hair dressing blogs net work and post views and reviews.

Thanks Mike B2MR. My web page is linked to other groups and my blog at:

http://www.back2myroots.co.uk/

 

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The hair salon Control or collaboration.


Back2myroots : A place to share thoughts and grow idea’s. B2MR.

Management leadership and control Or Collaboration. In the Salon and training facilities:

Certainly not a normal topic for hair related blog but one worthy of discussion and one that may well be of interest to you and your team.

Why a topic an leadership management and collaboration ? Well i think that it’s a very relevant topic to look at. One that can and does get ignored.One that can play a role to successful team building encouraging  creative and innovative thinking and sharing of idea’s in the salon.

At this time I might suggest that the ‘Collaborative thinking’ suggested in this topic could so easily be employed by. Colleges. Academy’s and the Salon’s. To better the. Student. Apprentice and trainee experience of our industry. Creative innovative thinking!

The hair salon it’s our theatre:

What is the salon but a stage what are we but player’s in a play.The play being the unscripted play called ‘The salon today’. This scenario played out daily staring the staff and clients. These unscripted scene’s play out daily evolving as the interaction between client and stylist take place. Entertaining, challenging, rewarding, sometimes thought provoking. What ever the case always different. As the day progresses so does the play some of the cast change be that stylist or clients but the play must go on.

On occasion this this rhythm this natural flow can break down or be interrupted. By an out side force or influence. This can be very disturbing normally caused when some one is trying to hard to be the director and producer. In this instance maybe an over zealous manager maybe an owner who likes to have tight control over the salon and how it runs.

Leadership and management: I believe very important and do contribute to making a salon or spa run more efficiently but this power in the wrong hands can and will cause issue or problems. Good management and indeed leadership occurs when support is given to others providing them with the tools and or environment to do and indeed deliver great service. This becomes hindered when the motivation is not selfless.

Team or group meetings:

How often do you have team meetings? Idea’s are kicked around plans put in place for change and or improvement. How often is the right praise or recognition given to the right person? Appreciation, thanks, reward, incentive.

Some times as managers and owners we forget that it takes many small parts to make the big part work. Some times as manager and or department heads we can fail! How? Because we cannot let go we have to have control we have to be seen as the one holding everything together. We want and need constant approval and recognition for all that is achieved. This does not lend to a good working environment. It’s to ‘controlling’

Control or collaboration:

It takes a much braver person with a bigger vision to encourage collaboration for this means letting go of the rein’s! Collaboration creates ’empowerment’ improves problem solving increases creativity encourages innovation. Why are so many business’s afraid of it? The short answer is that collaborations dangerous! Collaboration relives one’s immediate control. scary ha! This may well sound quite threatening to some owners and managers. Maybe we can look at some reason as to why!

Collaboration to me is: 

A sharing of thoughts visions idea’s. It’s encourages us to step out side of our comfort zone look beyond our own expertise. For this to really work a certain level of ambiguity has to be accepted by all.

The letting go of ‘control’ comes in to play, because for collaboration to work hierarchy has to put to the side. An approach of ‘tribe of doing things’ needs to move in and ‘chief of all answers’ needs to step down ! This should open the doors for ‘thinking together’ problem solving taking action.Talk is not enough!!

Collaboration really only works. When there has to be a flow of all information dialogue and so progress between the group or team. This might be hard for some but it’s key to the team and so to the ‘collaborative thinking process’. Some times conflict can happen this has to be addressed it cannot be ignored. Avoiding it indicates that you don’t know how to fight or stand up effectively. Trade off and compromise skills to learn and employ.

Collaboration: Happens on top of or out side of normal work. It takes commitment it can at times seam  overwhelming and stressful. Sometimes we here the term ‘Oh things would be so much better if we could just collaborate a little more’  But really it’s not that easy. how often is it put into practice?

Collaboration is about friction debate forging of new idea’s and ways to work better together.Owners and managers need to do more than just tell others what to do they have to listen, team members have to have a voice and use it!  You cannot just point out. ‘hey that’s broken’ and walk away! It has to be fixed. The fear is by many. That an opinion will be asked for! When given this opinion must be listened to.

This thinking may well not be right for all. ‘Leadership’ Is to bring this change about. One of direction and focus supported by and with ‘Followership’. The supporting team.’Collaborating together to bring about change and innovation. These efforts should be judged on out come. They offer no reward for’ Individual merit for effort! letting go of preconceived idea’s. All working together for the common good.

Collaboration. Innovation. Creative thinking.All growing together  create solution get past the problem ask the question ‘How’ the rest follows.

It has been intentional to use the same pictures in some case twice it an example of how we can repeat. How easy it is to have the same discussion and little or no action.

If you as an owner and your team are ready for a challenge one that takes commitment and hard work but offers full support to you  and your team to grow your business and deal with the many issues that arise you might be ready to take a look at the passionate team at ‘Salon success’ and all the experience they can offer you. The  many way’s they can show and help you to get the very best from your business.

Mike B2MR

 

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The hair salon: The experience business


Back2myroots : A place to share thoughts and grow idea’s. B2MR

What is the hair salon or Spa? What business are we in? What is it we are selling or producing? Yes it’s. Hair cutting or colouring or a variety of the many services we offer as a salon or spa. Consider this we are really selling or providing an experience.Oh and we are the product that makes this happen.

Lets take a look at this together:

We are in the business of pamperingDo you think your client comes to you wanting expecting the same as last time! NO! They trust you. They come to you because they like you. How easy it is to forget that we have the power the skill the knowledge to make them feel special look great.it’s so easy to get complacent.

Where does this all stem from the Consultation. Our time to review past styles and looks and suggest the new! The upgrade! That shared suggestion of a new colour a new look. It shows you care ! It’s not selling. It advising it’s what you me we are paid for ‘expertise’.

This process of taking the time to talk and assess with your client should happen every time they come for an appointment. Not only with new clients and then on odd times there after. We are constantly looking for and indeed advertise for new clients: Did you know that on average over 50% of new clients to a salon never return for a second visit! Maybe just maybe we need to look at this! Maybe we need to do something differently or make some changes.

For change to happen:

How do we make change happen, what do we need? Firstly we need to know that if nothing changes if we keep doing the same old thing we get the same old results! Change is scary change is challenging! How about change is exciting. No one likes change it takes us out side our comfort zone. However scary it is such a positive move to make to reassess goals and vision to take control. To honestly look at what you can do differently where those weaknesses might be.

Have a goal as a salon to keep as many new clients as possible  look at what you do what you offer and how you perform. The service.That consultation. The salon and indeed staff image the atmosphere. The right team with the same vision on the right tracks!

An example of change.

Last week i gave my wife a new cut and colour. I gave her a lesson in styling the new look. I gave her  a brush. Today she was doing her hair ad i suggested that for the new look to work she had to make  a change! If she intended on styling her hair the way it was before then it would not look any different. For change to happen she had to change the way she was styling her hair! She laughed and agreed but it’s not easy she said! True but nothing is unless you practice you get out what you put in! I re did her hair for her and suggested she practice doing things differently! Thus making change happen. Lesson change is not easy!

Asking for help. Doing research.

It takes a bigger person to ask for help than to just muddle along. Expecting different results without making any change. Admitting to ones self that change is needed and that it might well take some time commitment and work. But know this every thing is possible. With time patients and willingness for change to happen.

The key’s:

Creative thinking:

Innovative thinking:

Collaboration with staff and or team mates:

Communication:

Commitment to the process:

Mike B2MR

 

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