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Tag Archives: Honesty

Thoughts idea sharing. Tips tricks


Welcome to BACK2MYROOTS B2MR:

A place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.


TIPS AND TRICKS:

What does this mean exactly?

For me it’s sharing anything and everything. It’s not about short cuts or breaking rules! It’s sharing all those things that we learn and experience along the way. Those things that could save you from a pitfall or at least help you get out of one! Enables you to have all the tools needed required to get the job done.

What does it cover? Anything and everything. All that is us. All that make us. Stylist. Salon owners. Business owners. It covers skill knowledge, both technical and practical, life skills, people skills, business skills. 

None of us are perfect although some think they are! None of us know everything although some think they do. Some know more than others, I’m not talking qualifications I’m talking about experience those skills we have learned along the way.Thus allowing us to share what we have learned along the way. Experience, Knowledge. Life skills, Learning from our mistakes.

It is my opinion that however good we are. However much we know. What ever skills we have if we do not share it pass it on use it to encourage others then it’s all rather pointless. Hence my blogs, my sharing.my working with young talented  creative stylist’s.

To keep it to your self to have bragging rights to crow about how good you were are !! That’s all Ego and a waste of time. Giving back sharing is key to personal growth and greater success. knowledge is power.

With all the blogs and articles I post my one goal is to share both experience and skill and knowledge.

 

I have been so fortunate in all the hairdressing industry has afforded me. The experiences I have had. The opportunities I have had. Some of the amazing people I have met and had the good fortune to work with. Adventures still to have.


I would very much like an opportunity to share this with as many stylist as possible to encourage mentor to challenge them to push themselves. 

To salon owners to encourage them to work with staff and team members. To share and discuss what a salon is and should be. How to get the very best from your en-devours. How to offer the highest of standards of service skill to your clients. whilst increasing sales and client retention.Communication Consultation.

I had  a young stylist write to me today asking for advise. Having left college wanting to build up a clientele get busy. Yes as we all know it’s not easy it tales commitment and hard work, However i do feel that Salon owners and managers have to help the new stylist who is committed to working hard.

A guaranteed basic wage for a given period. Also a new stylist should be given all new clients to the salon for an agreed period. This shows both support and commitment. After agreed period the stylist should have proved a good client retention level and indeed added to it through recommendation.

If this is not the case the stylist has to take responsibility for both standard of work and service offered. Build a good solid clientele built on honesty trust skill knowledge and service. Mutual respect.

In these challenging economic times. Having a few skills, refusing to constantly assess honestly what skills need addressing and improving on. Reflection on how things are without taking any action on any thing that might need attention.This a very dangerous path to walk. With forward thinking passion drive motivation these can can be exciting and full of opportunity.

The salon is a place that is unique as are the people who work in it. As are the clients we attract. But the list of what a salon is. What it has to do to run smoothly is huge. It truly is quite a complex structure built of relationships ,honesty and trust.

What is the salon?

Appearance, atmosphere, Image, reputation,  staff, skill education, knowledge, people skill, passion, motivation, service, team players, dedicated. humility. sales through knowledge, respectful, caring.

Owners. Managers. Organisations. skills. Fair firm. Visionary. Sympathetic. Articulate. Service. People skills driven focused. Passion commitment. Knowledgeable . Skilled adviser. Respectful Caring.

Products: knowledge. Sales. Technical skills. On how to use products. Understand use and application.

These are all parts that together make a salon work and be successful can you tick them all off? Maybe most but a few need some attention. I think in most cases we would all be able to add to the list but also circle the need attention items. The million dollar question is Do you want to address those weaknesses? well do you! either as a salon owner or as an individual do you want to invest a little time and little money to reach new levels have higher standards reach new heights.

Tips and tricks is me offering to share with you all that I know and have experienced from. Salon ownership and management. To platform work. Education and sales. Artistic team member. Successful busy stylist. Communication skills. Consultation skills.Hands on technical skills from cutting to hair colour to updo’s what do you need help with. From one on one to small salon groups what are your needs.

My blogs and articles offer free information to help stylists of all levels improve challenge themselves and those around them.Contact me to start investing in your business your self your future. With my skill experience and knowledge and connection with other like minded professionals help is close at hand.

I can connect you with an online support program for you and your salon. What are your needs? What can we learn together. Can we take a journey of knowledge sharing and discovery what can we learn from each other what can we share? Working with students trainee’s young creative talent mentoring the stylist’s of tomorrow. This is what passion and being a professional in this industry is all about.

This article is designed for one thing to ask the question?

Are you ready for change? For the challenge. Want to grow ! can we share and learn from each other?

Mike B2MR

                                       http://www.back2myroots.co.uk/


                       

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Hair stylist the consultation process.


Welcome to BACK2MYROOTS B2MR

It is my goal to create a platform that over time will become a place to share thoughts review hair colour and products.

The Consultation your time to shine:

Want the key to client retention. to loyal clients who not only trust you but recommend you to family and friends? Service yes of course, But much more.

We may have so much colour knowledge expertise but with out the communication and consultation skills it can be lost!

The Consultation each and every time:

I’ve been a fully trained stylist for over 20 years have been fortunate enough to have experienced many aspects of the hairdressing Industry.

In the many years working i have been working with clients, I like to think that nothing shocks or surprises me any have shared every issue that a client can bring to the chair.

I’ve seen young women come in with orange roots and white ends. I’ve seen red roots and black ends.  I’ve seen hair looking like a traffic light from violet to blue, colors that usually are reserved for flowers.When I see these mistakes colour failures in some case hair nightmares one cannot help but feel oh so sorry  for the client to which these hair are attached.

Normally when the color mistakes are so apparent the truth is impossible to ignore the poor client is so embarrassed upset and apologetic that one  really wants to help and fix this problem if at all possible.

The client usually admits that it was a money issue a crazy moment or a few drinks with that got out of hand with a friend it seemed like a good idea at the time! found an old box under the vanity and thought it would be a great time at 3 in the morning to “streak” their hair. I don’t have any issues helping these clients for me the challenge is correcting it the reward is success a happy client she made an honest mistake at home and now seeks professional help a humbling experience in it’s self.

Usually they have learned from the mistake  after all we all make mistakes first time one feels sorry for them repeat offenders well they are on their own, most however are more than willing to go through the steps to fix the situation.

Then there are the liars.  I know this is harsh, but usually when you ask someone a direct question and they knowingly misinform you, that’s a lie. As a stylist how can we make an informed decision to fix something when blatantly given the wrong information, in most cases they have been deceived by marketing adverts and promotion that suggest an easy to use instant make over in a box trouble is these kits cannot cover and address every hair situation or scenario it can be complicated! from a stylist point of view we need to know the truth in order to perform the right service.

Here is an example of a normal client consultation:

 A client is looking for some sort of chemical service, not always a major change; let’s say going lighter.  We will take a close look at the hair during the consultation and figure out what we need to do to get as close to the desired result without damaging the hair.  It is at this time when we’ll ask the client their past history.  whilst at the same time looking and feeling for indications of damage, If we see any sort of banding, we know some sort chemical affected the hair.  It’s a pretty simple fact, hair grows approximately 1/2 inch a month.  If there is a any sort of line of demarcation, we know there was something “done” to the hair,  and we can tell when it happened by how far it is away from the scalp.  When we ask the client why this band exists, they can’t give a reason.  When we’d tell them that something had to be put in their hair to create this band they will not admit to anything.  To be fair with so many over the counter products these days misleading the consumer it is possible that they were unaware the product used would cause this issue.  In some cases one would repeatedly ask the question and they’ll repeatedly plead their innocence/ignorance.  stale mate helps no one!

So here’s some information everyone needs to know.

Anything from a box color to a highlighting shampoo that causes any visible difference in your hair color has permanently altered the hair structure. Sun-In or anything like that, especially highlighting shampoos and conditioners have any variety of alkaline chemicals that diffuse your natural pigment.  Beware of these products since they may contain sodium hydroxide which is relaxer.

Any color from a box that is made from 2 or more components that are mixed together have some sort of peroxide component.  Peroxide oxidizes your natural pigment, so if there is any alkaline in the formula, you will get lift.

Many box colors say that they last 24 shampoos simply put if your color is changed by a box and if you grow out roots, it is not temporary the hair structure has been permanently affected.

When hair is colored or receives any chemical service it is permanently affected till it is is cut off.

You may have correction to re colour blonde hair with brown pigment, it may be a perfect colour match  but the hair still has any inherent damage caused by the initial service in this case going blonde.

So as a client try and be as open as possible the more history the better  their is no advantage in trying to hide any chemical service that you have introduced into their hair.   there is no reason to hide any details no matter what the box says informed decisions are easier to make with all the information at  hand and every thing must be taken into consideration.  When we ask you questions about what has happened to your hair for the past year or so, we need to know everything so we can make the right decisions for your services.

Next time you come in to get any chemical service done be completely honest with your colorist or  as a stylist you are doing a consultation make sure you ask all the right question.

We can read the history of your hair and there is no need for deception.  After all, we have your best interests in mind.  As they say; the truth will set you free. a lie may break your hair!

Our goal is to work with clients to deal with the issue at hand offering the best service possible supported with education knowledge and an honest understanding of what is possible given any situation and history.

Mike B2MR

 

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Sales and selling in the Hair salon


Welcome to B2MR BACK2MYROOTS!

http://www.back2myroots.co.uk/

Regular postings of fresh new topic’s.

                                           Sales or sharing?

A place to share thoughts review hair colour and products.

This topic is worthy of both discussion, sales and selling in the salon for it effects each and every one involved in the Hairdressing Industry. 

It’s also very topical at this time of year when retail sales in salon increase in the run up to Christmas. Many salons bring in extra retail stock and gift packs. From a client point of view some of these deals can be very good value. I think that offering these value packs to clients with out excessive mark up is a greta way of saying thank you for your custom.I worked in one salon  that gave free gift wrapped shampoo to every salon client as a thank you. A great idea.

Having Spent a number of years involved in Sales and education or is it? Education and sales:

It’s so hard to know for one supports the other. [ chicken and egg what comes first]

One side sales drives the education machine funding allowing technicians and educators into salons to share and demonstrate. On the other hand without the support of good education the sales go flat. Salons. Stylist lose interest, use products incorrectly getting bad results blaming the product!

If a client comes to the salon for advise consultation maybe a new look is it selling to suggest a change of look style or colour or any chemical service? No of course not.

But the advise given has to come from a platform of sharing and not from the motivation a bigger bill at the end!  Consultation and back wash time are great places to talk about retail products and hair care.In some cases an assistant can advise you of conversation had team work!

The same applies when they us for recommendation of products for home care and maintenance.YOU we are profession. Clients come to us trusting. Our advise and our skill. To me it is only wrong if your advise is sales motivated you after commission rather than the clients best interests!

It is my view. That if you really trust and have belief in a product it will sell it self. If your educated a product how and why it works. If you have a passion for it, it’s easy to talk about it sells it self.

So why so much pressure on sales why fear education?

In salons many stylist hate education up dates. They look at educators as know it all’s, they attempt to put then down show them up why?  FEAR!

Most salons change colour lines because of dissatisfaction with the product. If it does not perform well in reality the fault is with the stylist technician. But hey! It’s always easier to blame a product than take an honest look in the mirror!

Tuff harsh words but true. I don’t know how many salons I’ve visited that so need education support but the staff, the manager will not allow it.

I also think that many sales representatives have very little respect for what a good passionate educator can do. Why because they fear letting any one see that they don’t know everything! who does? The fact is Sales are Sales. Education is just educating. On how to correctly use and get the best out of the product that sharing knowledge giving support to the salon to the sales person to the staff this can only serve to improve. Standards. Skill. Knowledge.

I also think and in-fact the quotes attached below prove that our industry is full of dynamic passionate professionals and that our clients also care and want to be educated.  So why all the problems?

Ego, Insecurity, Fear? or just an un-daunting need for control!  All things that are rife in society but for some reason really run rampant in the Hair beauty industry.

We have salon managers and owners who fear educating there staff to much. We have staff who hate to admit they have an issues or don’t understand. Will not admit that they want or need more education, skill and knowledge.

We have professional Colour companies who market them selves with being professional. But flood the market with home colour kits. With little or no care for the effect on the high street salon, the stylist trying to make a living build up a clientele not to mention the damage long term use can do from use of home colour.

Colour Companies that offer education to some to degree but maybe not fully transparent when it comes to formulation ! Maybe not totally honest about all the chemistry of any given product need to know bases! misleading.

We have schools Colleges, Academy’s. All offering a level of training but! How qualified? How up to date are those trainers? How much do they really care? How skilled are they? How current are they?

We have young people coming into the industry with a false idea of how successful they can be. How much there is to learn. How long it takes to be a success.

We have Stylist who reach a level of qualification and then sit back knowing everything knowing nothing? why is this?

We have all these different governing bodies have you ever tried contacting them to ask for a meeting or some information? good luck with that one.

Am I out spoken? Well maybe but it’s done it’s said to create discussion, to open up debate, to see who really cares! Not to be politically correct.

I have over the years worked with  many like minded passionate industry professional and they are all of the mind that things could be better standards raised, knowledge shared. education improved so what can we do how can we make a difference?

How can we encourage an exchange of knowledge and information. disclosing of product information in an open transparent manner.  One with sales teams working with and supporting education. Stylist who constantly want to up-date. Teachers trainers. Who really care how to encourage the young stylist to have higher standards, skill, who pride themselves in levels of Service and consultation.

professional passionate creative who freely share experience and views give clients honest advise and help work with them to attain the look and condition they are wanting  the service they are paying us for.

Mike B2MR

 

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Owning a hair salon The challenges!


Back2myroots : A place to share thoughts and grow idea’s. B2MR

Your having a great start to your day! Then two stylists come in ask for a word!

They give you their notice they are setting up a business across town! 

You own a busy and successful salon you employ a number of good talented creative staff. You provide trainees and assistants to work and support you team. You feel that you are fair to your staff and business is good, everything is going along smoothly. Clients are loyal so retention is good.

The salon seems to have a reputation for both service and standards of work.

Then one morning everything changes! Your two busiest stylists come in and tell you that they are leaving to open a salon on their own. They offer you two weeks notice tell you it’s nothing personal but they both feel they need a new challenge and that they feel that they have done and experienced about as much as possible in this present arrangement!

Off the bat you are shocked. You are devastated quite rightly. But how do you now cope with this?

Anger fear resentment panic! Followed by how will the salon cope what about their clients! Thoughts like why did they not come to me. I don’t deserve this why me!

Has this ever happened to you? If not chances are it will. If it has then I’m touching a cord I’m sure.

Why do I choose this as a subject because it’s one not touched on best left alone.

The fact is it’s natural progression it will happen have I done it to owner /business partners yes! Has it happened to me? Yes it has! I write to share experience and open discussion.

 At the time of me leaving a business I was involved in I feel I was fully justified in getting out. I was a minority and the two guys I was in business were taking advantage of my work ethic and looking after their best interest .So I did the same. Looked after No 1.

Having been let down myself was harder and I did not see it coming. On reflection I should have I allowed business and pleasure or employment and social life to mix too much.  The out come was being let down and left in a very difficult situation.

On reflection and from experience these situations are like any break up stressful and best way to deal with it is to attribute blame. What we really need to do is look at the big picture. The build up of said events. The circumstances running up to this situation we find our selves in.

When we do this and only when we do this. Can we really understand what has transpired culminating in this business disaster, how we handle is really the key to moving on and having closure.

After the initial shock how would you handle it? What would you do? Damage control? Ask said stylist to leave immediately employment terminated? Get the receptionist on the phone to all there clients. Call emergency staff meeting to rally the troops a lecture on loyalty to follow!

 Sound familiar? I advise take the high ground. Take your time to think it through. Some times inaction is much better than rash decisions and choices made in the heat of the moment. The leaving stylist will expect you to ask them to leave. They will already have full client contact information. In most case the key clients are all ready aware of this .In some case they might be caking it and or supporting it.  I’m not saying suck it up I am suggesting it’s how you deal with it and how you move forward that will define both you and your business.

Believe it or not this could be a huge opportunity to learn and grow and develop a whole new way forward for you your team and future employment.

So take a deep breath stay focused think the process through with an honest open mind. Reflect on your role and contribution to this for we all paly a part we all contribute to the circumstances leading up to this. Are you big enough?

I could write my thoughts on a resolution or out come but that’s; different for us all. I would love to hear some feed back on this.

Points to think about and understand.

Stylists making these choices, it’s not personal.

In building and developing a team create opportunity and incentives.

Do not play the blame game be professional when dealing with these situations.

Keep lines of communication open.

Learn and grow from the experience.

Focus on vision and goal for moving forward.

Do not create ill feeling about those stylists starting new venture. Wish them well

Keep all doors open.

[you may well gain more respect from clients who may come back] you will always be respected for being and staying professional.

Mike B2MR

 

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Stylist specialist or hairdresser?


Welcome to BACK2MYROOTS B2MR regular postings of fresh new topic’s

Specialisation:

Lets assume you have finished your training and are now fully qualified depending on where in the world you live some form of testing examination will have taken place to prove a level of skill and qualification. whats next?

Here in the Uk that would be either having done an apprenticeship with day release to college. Or may be you went to College then worked in a salon to gain work experience. finally maybe you paid and went to private academy.

What ever your chosen career path you should in the Uk walk away with a NVQ qualification level, 2 or 3.  This basically means you have reached a standard of ability to satisfy the examination board. You have the skills but do you have the salon experience? If not then get some hours under your belt Salon day to day experience is essential to your future success in the hair industry. 

Here is the reality. Your hairdressing career is now about to start put everything you have learned to one side and open your mind to the real world of commercial hairdressing if you want to make a living and be successful. Be prepared to offer assistance in the salon to any one and every one watch listen learn. Become a team member make your self invaluable to the salon and your work mates.

Ask questions a!

Recent quotes comes to mind.

That it’s not for everyone….If you have the talent, don’t give it up because there is no other job out there remotely close to this industry. Stay on top of Education! there is always fresh new people coming into the industry to keep up with 🙂 be dependable, listen well and never be afraid to ask questions. If you put your ALL into your work and keep patience and persistence, it will pay off in the long run. Never sell yourself short, there is too much opportunity out there :)) thanks Elizabeth.

2nd Quote: 

I would say don’t be afraid to make mistakes – make as many as possible while your are training , Ask ,ask and ask again all the dumb question you think you have and watch -shadow a senior- question why on everything . Put yourself out there confidence comes from doing and dont beat yourself up too much, enjoy and have fun with it .
this is all such good stuff might have to do a blog using all these comments to inspire trainee’s . Thanks Jacqueline Norman

Use this time to hone your people skills. your communication skills, Consultation skills, the art of service. applying your talent to the clients your will be working with and serving them.

Over time as a junior stylist you will start to do clients and hopefully build up a following a loyal clientele one that request your services and recommends you to others.

This is how you establish your self in the salon it’s up to you. No one else is responsible for your success. Non  one else is responsible if you fail! The hairdressing world is very competitive so be prepared for some knocks some good days some stressful days.

Once established what next? Think about your clientele the type of people they attract. Maybe you get a lot of recommendation because you are good with curly hair [maybe you have curly hair so you understand it] maybe you are getting recommendation for your colouring or highlighting skills.

Every one has one aspect that they excel at, either because you really enjoy it or just get it.What ever that thing is capitalise on it. specialise be the one that people ask for because you are knowledgeable and passionate about it ,The skill you have the service you offer!

Recently whilst having Lunch with my dear friend a very talented man MR Jon Paul Holt owner of the Avantgarde artistic center Vancouver Canada. He was her in the Uk for a short visit he is very well know in North America a huge talent check out his web site see his work.

                                      http://www.avantgardehair.com/


Whilst having lunch taking about past shows we had done together member’s of staff what they are now doing.We got onto to the topic of specialisation and the key to building and staying busy. That is finding that thing that defines you. Even if your an all rounder one thing will stand out.

For me although most of what i write a great deal of my knowledge is on hair colouring both application and technical knowledge.This is what i like to educate and share with others, if I am  really honest my skill and passion is free style razor cutting. understanding how to create shape and form without cutting straight lines allowing hair to move and fall the way it grows and flows.

Once you have polished up those skill started building up your client base.Take time to think about the clientele your are building the clients your are attracting you will find a common skill that binds these clients to you.What is that skill what is it that you do that attracts your clients. work it out and use it capitalise on it.

Decide that you are going to Specialise in this  chosen skill and service within your salon. Maybe it’s putting hair up. Do some extra course invest in your self.

Some stylist hate putting hair up so if it’s your skill you can gain from it whilst offering a service and helping out a work mate.

As this chosen skill grows and the word gets out you will attract more and more. keep updating all your skills but always go that bit extra to stay on top of what it is that defines you.

The more in demand you become the more specialised you become the more valuable you become the rewards for this will naturally follow. cool ha .

As a specialist in your field doors can open for you. Maybe education others or working for a product company. Maybe photographic work or competitions.

What ever door opens consider you options and choices before making a decision.Once a decision is made you have to go with it live with the consequences. Don’t always just be driven by money the quick reward!! just let that naturally follow as it will.

Creativity. Passion . Drive . Motivation these are the things to focus on. never get to big for your boots  never let EGO take charge remember who you are! Where you started out share and give back to others as success comes. Never ask anyone to do something you are not prepared to do yourself be it shampooing  floor sweeping or stay ing late

Mike B2MR


 

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Hair salon the services we offer


Welcome to BACK2MYROOTS B2MR

Created as a source of advise education knowledge skill experience.

 

A place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.

Hairdressing and the Service Industry:

My Blog is about Hairdressing. Products, but also about the service Industry.

Something we as stylists provide  yet in some case the service we don’t offer! we forget! We get lazy.Complacent !!

Quite simply: 

After a bad experience to a highly recommended salon would you expect a client to return would she recommend. This place. This salon. This experience? Maybe but it would not be in a positive way!

The answer is a Big NO! so can you see where we are going with this?

How do you think your client might feel if for  along period of time you have in between hair cuts trimmed her fringe/bangs free of charge just a quick service you give in between appointments.

The one day out of the blue your regular clients pop’s in for a fringe trim you charge her say £5.00 0or £5.00 .will she questions this? is it a deal breaker ? is it enough to make her think twice about the service and the cost? answer yes it is think before you act short term gain long term loss!

The Salon is no different  to any other service related business. How many times are we on a role that busy day fully booked up and yet we keep fitting people in that busy day becomes an exceptional day! or so we think but was it?  In these very competitive times offering exceptional ‘Service’ That totally special experience is key to having and more importantly retaining clients and indeed getting new recommendations.

 

So that Busy day: A salon should be fun full of life. Interaction, friendly, inviting The problem with that busy day that big money earner it’s a short term view to success and reaching a consistent level of steady bookings.

When we over book, keep clients waiting. We compromise the service in some cases we take short cuts we have to seek the help of others, we might get an assistant to do a colour application that we normally do or that blow dry, we have all done this but it does not go unnoticed trust me your client does notice.

{Having that policy of booking and sticking to it  gains respect sets boundaries}

 

So on reflection: Although it was a busy day a big earner it was chaos you fitted new clients in but at the end of the day how many did you loose? a happy client recommends an unhappy client does not!

You will never reach a level steady busy days with good client retention when you take short cuts and over book money should not be the motivator! concentrate on the client the busy days the higher salary will follow! other wise that busy salon will start to look like this!

Whilst the Salon down the road thrives! Maybe with your now moved on Clients! Should this happen to you it’s time to reflect on. What you are doing. How you are doing it and what your real goal is!

We all have to sometimes take a look in that mirror and remind ourselves that no one is indispensable and that service and the client retention Recommendation are key to success.

 

Consultation.

The Key to success is the time you take with that consultation it is important to note that a consultation should not be limited to new clients that little bit of time spent for that quick review with a returning clients puts then at ease makes them feel specialThis is your time to introduce your self to put your client at ease share thoughts ideas, educate them with your knowledge.

Most Importantly be Honest!

In some cases this honesty could be a recommendation that a colour service at this time might not be a good idea but conditioning and working toward that service would.

Trust me this works! you have been honest explained why this may not be a good idea you are building trust,respect, A relationship!

we are in the business of offering service advise solving problems solving solutions.

A tall order far removed from just standing behind a chair talking about yourself in a flaky none caring manner!

As an example when we get hair like this, above slightly over processed looking dull. Condition refresh recommend products: Discuss realistic goals set out time frame book that important revisit all stuff we know all stuff we forget about!

I moved back here from Canada  almost two years ago and still have contact and relationship with clients to this day.

They become friends it becomes a relationship its a journey we take! its  fun!


 

Things to think about! 

Consider clients skin tone, eye colour, how they present themselves!

*Never put a shade chart on a clients lap and say! What colour would you like today!

*Never Compromise your standard.

*Have Boundaries.

* Honesty is best Policy.

* Take the time to listen, be educated, well informed, creative and skilled!

We should also consider help support material to maybe guide us forward.Maybe help us address some of the issues that we have allowed to get a little lacks.The service Communication. Consultation skills.

We all from time to time need to take a step back and seek help and advise.

 

A Highly recommended tool.

We need to use all the tools that are available to us.The ones that motivate us. Ones that are written specific to the issues around our industry by passionate professionals who have so much to share and offer to us. One helpful read is the book below written by Karen Lynch it’s very insightful on so many aspect of owning and running a salon and motivating staff.  She is a driven motivated passionate industry professional.

In this book 

Karen takes you along on a journey of discovery and challenges. Two stylist discovering the challenges the emotion roller coaster of success

                                                       http://www.doubleyoursalonsales.com/

It’s is very much hoped this will soon be on sale here in the Uk but you can order via the web link.

Having read the book and watched the educational DVD’s and as some one who has nothing to gain from this recommendation apart from sharing it as a tool that I think very inspiring written by someone with a solid background and so an understanding of the issues we all come across daily in the salon as either an owner manager or stylist.

Mike B2MR


 
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Posted by on October 24, 2011 in Ammonia free natural hair colour, Avantgarde hair, Avantgarde/ creative hair, Beauty hair salon, Beauty hair style, Beauty tips, Blonde, Blonde highlights, Bridal hair, Bridal updo looks, brunette to Blonde, chemical reactions, Classic Chinion. The laws of colour, Colour correction, colour wheel laws of colour, colouring Grey hair, corrective colour chart, corrective hair colour charts, Creative Hair cuts, Foaming hair colour, freelance Mobile hair stylists, French Pleat, Full head hair bleach and tone, grey hair issues, Hair and style, hair chemistry, Hair Colour, hair colour education, Hair colour techniques, hair colour trends, hair colouring lift deposit, Hair Cuts, Hair cutting, hair cutting style, hair cutting techniques, HAIR DRESSING INDUSTRY, TIPS TRICKS, THOUGHTS,, hair dressing training, Hair dressing training mentoring, Hair lift and deposit, Hair salon chair rental, Hair salon consultation, Hair salon service sales., Hair salon service's, Hair smoothers relaxers, Hair structure and Ph chart, Hair style, Hair style crative colour techniques, Hair stylist consultation, Hair Stylist standards, hair up/do formal, Hairdressing, hairdressing business, Hairdressing colour style trends, hairdressing education, hairstyle, home hair colour, Keratin hair relaxer, Level 6 to 9 natural blonde hair, Lifting Dark hair with High lift colour, Lifting natural dark and warm hair shades, Make over, Metallic salts, Multi tonal low lights, Natural Blonde. want it!, natural level 7 to 9 blonde, Ombre hair colour, Qualification., Razor cut is cutting edge, REDS HOT AND COLD, Solid hair colour going lighter, Stylist's Certification, That special Day make it so!, The colour wheel, The Hair Salon, up do'd, Wedding day hair

 

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Hair stylists asking for help seeking advise!


Back2myroots : A place to share thoughts and grow idea’s. B2MR

What is it that holds salon owners back from asking for hep and advise!  What makes salon owners wary of accepting offers of help and guidance?

Why are many salon owners stylist’s so hesitant to consider alternatives. possible new ways of looking at situation old repeating issues and problems.

These might be operational business improvement salon training. What holds us back from facing up to personal assessment and growth?

We can hide behind a mask!

What is it that holds so many of us back?  

After many visits to many salons talking with some owners who have been kind enough to allow me a little time I have concluded it’s.

Three issues:

Trust, Fear, Money!

We can face up to things ask for help!

Not always in this order but one or all of the above. I see so many salon’s struggling to find an identity. So many al trying the same approach to find an endless stream of new clients. As one new salon open’s  one just down the road fails. Constant signs in windows experienced stylists required.

Yet in these same salons. The staff are standing around or maybe seated on the nice garden set out front of the salon smoking.

Is it not time to take a step back and really look at what you have and the direction you are going in ? If that direction is backward or stationary then you need help.

We all need help from time to time. 

It is so easy to wonder off the path we have chosen or the course we have laid in. It’s time like these that an out side set of eyes a fresh approach can help.

Will it does it cost? Yes of course but it should be that you pay by result! Or that the results are such that it was a good investment.

We talk so much about training continued skill up dates .Why not business maintenance and check up

from goals to vision to staffing and training?

I see many salons now also calling them selves an academy. These same salons are not very busy are posting adds constantly for staff . Why would any stylist pay to do a one day or one week course at an establishment like this ?

Training of young creative trainee’s is the same deal. It’s not just cheap labor! Be they employed or on some government scheme they still should get the highest standard of training possible.

If you are running a salon teaching training skills at any level are you team qualified to do this?

Maybe you should be concentrate on the salon and not have the school /academy leave that to the colleges and certified establishments!

Reach out for that hand of help!

Taking on an apprentice is a huge commitment when you really consider the journey. A young and impressionable trainee fresh out of school . Over a given period lest say 3 years you teach them every aspect of our industry not just practical and theory. Also communication service and consultation skills,

You also become a mentor to young person who you will influencing as they move from young adult into a fully qualified free thinking fully trained adult and hopefully a professional stylist.

Can you are you equipped for this ?  Is you salon do you have the right team in place? Time to be honest!

Just like having certain skills or  specialising in any given field be it Colouring. Cutting. Up/do wedding and event hair. Training is a skill to be learned. Maybe many of us should decide what we really want! Maybe owning and managing your salon should be enough for you if so make it the best it can be surround your self with the right people.

Never forget that our business is built on what I call the.

” The Three R’s’ Reputation. Recommendation. Retention! 

It’s not built on that constant looking for new clients, it’s looking after what you have!

It’s investing in your self and your business and those around you.

Its relating to your clients addressing their issues, listening to them . Being honest open and genuine. remembering little things about them  their life that last visit or conversation. health issues worries confidences should be kept ‘Never discussed’!!  Rather than talking about your self the coming week end the holiday the normal hip pocket who cares conversations so often associated with the hair salon and stylists.

Remember it is possible to have a long term last relationship with your client care for them and they will care for and about you they will help you build a successful business.

Loyalty. Respect. The attributes we earn through our actions. The service we offer.the care we take.

Mike B2MR

 
Comments Off on Hair stylists asking for help seeking advise!

Posted by on October 4, 2011 in Ammonia free natural hair colour, Avantgarde hair, Avantgarde/ creative hair, Beauty hair salon, Beauty hair style, Beauty tips, Blonde, Blonde highlights, Bridal hair, Bridal updo looks, brunette to Blonde, chemical reactions, Classic Chinion. The laws of colour, Colour correction, colour wheel laws of colour, colouring Grey hair, corrective colour chart, corrective hair colour charts, Creative Hair cuts, Foaming hair colour, freelance Mobile hair stylists, French Pleat, Full head hair bleach and tone, grey hair issues, Hair and style, hair chemistry, Hair Colour, hair colour education, Hair colour techniques, hair colour trends, hair colouring lift deposit, Hair Cuts, Hair cutting, hair cutting style, Hair cutting technique, hair cutting techniques, HAIR DRESSING INDUSTRY, TIPS TRICKS, THOUGHTS,, hair dressing training, Hair dressing training mentoring, Hair lift and deposit, Hair salon chair rental, Hair salon consultation, Hair salon service sales., Hair salon service's, Hair smoothers relaxers, Hair structure and Ph chart, Hair style, Hair style crative colour techniques, Hair stylist consultation, Hair Stylist standards, hair up/do formal, Hairdressing, hairdressing business, Hairdressing colour style trends, hairdressing education, hairstyle, home hair colour, Keratin hair relaxer, Level 6 to 9 natural blonde hair, Lifting Dark hair with High lift colour, Lifting natural dark and warm hair shades, Metallic salts, Multi tonal low lights, Natural Blonde. want it!, natural level 7 to 9 blonde, Ombre hair colour, Qualification., Razor cut is cutting edge, REDS HOT AND COLD, Solid hair colour going lighter, Stylist's Certification, That special Day make it so!, The colour wheel, The Hair Salon, up do'd, Wedding day hair

 

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