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Tag Archives: image

In the Hair salon. Dress code or self expression?


Back2myroots: A place to share thoughts and grow idea’s. B2MR

As a follow on to team building education up dates and product knowledge classes. I though I would touch on what can be quite a contentious subject. As a salon owner should you weld the big stick and dictate uniform or dress code. What are it’s advantages. What does it do for morale? Does it suggest a more professional approach? Does it create salon image and identity. We are all different in how we work and so will settle or comply with different rules and regulations.

Many stylist will say they think that dress code are a good thing. Many salon owners insist on it with an attitude of. ‘My sand box my rules’ Rather draconian I think!  It could be seen as controlling. For uniforms to work it has to have the consent of all staff ! A collaboration. Who pay’s for or supplies the uniform, what happens when they get stained and worn? Maybe not uniform  but an instance of a stipulated dress code. How does that work for you? Having owned a couple of salons and having tried both uniforms for trainee’s and suggested dress code for stylist’s it is my view that it’s quite restrictive and rather out dated to dictate dress but guide lines are quite acceptable.

Here are some thoughts:

Are we not in the fashion business? Creative, innovative, free thinking professionals? Some times temperamental. But is that not part of being artistic and creative.  Is not how we dress a projection of who we are and what we do what we represent ? I also think that every salon owner has the right as we all do to a vision, but if that vision impacts on others they either have to be willing to accept this or as an owner you have to be willing to bend. Compromise. Can some sort of code be in place for example’ No jeans’ Sets a tone but leaves room for artistic license and dress sense. Or for example ‘No flesh’

As professionals.

As mature responsible people should we not know that we are, what we project. How we look Say’s. Who we are. What we do. It says. This is me. How can i help you? Trainee’s in college or apprentice’s often get to wear a uniform. It’s thought that it teaches self respect and the importance of professional image. If this is the case completion of training should be the coming of age and taking back of the responsibility of appearance and self expression and marketing the product that is you that is us!! For me when training as an apprentice being given the Leonard’s T-shirt with the big brown L logo on the front was an honour you were part of an elite few being taken on as an apprentice at what was one of London’s best salon’s and places ot train!

Should dress code not be.

The standard suggested might be. Dress professionally. Dress to impress. After all we are the product. Represent your self.  Take control of your appearance remember we are the product! I think that salon owners should encourage stylists to take responsibility for themselves in all aspects of their life. Appearance, attitude, commitment. If they don’t want to comply. Then of course like  everything in life make a decision live with the consequences. Or if you cannot be bothered stay home! most importantly. Salon harmony professional and welcoming.

Where does this thinking come from.

Experience yes, just an opinion yes. But I beleive that as salon owner we  provide an environment for creativity to flourish . In life we can lead by example. We provide the tools the backing and support for out stylists to  flourish and succeed. Looking unprofessional. Being unprofessional. Taking short cuts leads to losing clients. This will all follow why because all these flaws suggest lack of self-respect and lack of respect for both the salon and ones work mates.I don’t think a return to the shot below is called for !!!!!

Choice consequences choices made or inaction will cause reaction for that is the way the universe works. The re action will be failure to succeed. The salon is the theatre we are the players we should aim to be the star’s of the play that is a day in the salon.

Mike B2MR




 

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The hair salon the consultation:


Welcome to BACK2MYROOTS B2MR: 

 Regular postings of fresh new topic’s.

A place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.


How do we respond to the issue’s and demands that face us in today’s salon? How do we get that edge? How can we compete and attract new business and indeed retain our existing client base? How many new clients come through our door only to leave never to be seen again? Maybe instead of constantly trying to attract new business we should concentrate on the business we have. It is a fact that over 25% of clients that visit a salon never return

Well we have been looking into the topic of Service that ultimate salon experience:

This by definition is a total package of pampering making our clients feel very special affording our clients a very unique standard of service. This can be the environment created. The atmosphere, furnishing, image all this key to the overall experience.

This being said we must not detract from the importance of education knowledge and communication all the tools required for the ultimate consultation,  In so many cases the consultation is either very short rushed none caring uninformative?

It does not matter how much time energy and money are committed to the visual surroundings. The comfort level .The service. The overall experience if the  package is not supported by honest caring hands on service from a knowledgeable caring stylist.

.

The consultation should be your time to shine but it’s also your time to connect with your client  make them feel at ease discover the issues. The history of the their hair what brings them to you.

Discover what you can do for them. How you can take a journey together to reach there desired goals. Discuss condition, image, look find out what makes your client comfortable putting people at ease yet taking control comes with experience. Assure them that everything is possible it just takes time patients and a game plan.

I read one comment that suggested turn the conversation to what they client needs and wants! How can we do this if we do not take the time to discover who they are and what those needs and wants might be! We have to take the time to ask all the right questions and listen to the response, it’s not about us or what we think is needed it is up to us to discover unlock those inner needs. The skill is patients and asking the right questions. It is my experience that women do know what they want sometimes by finding out what they don’t want we get an idea of a direction to move toward. So the skills we need go far beyond those of just wanting to do hair. To truly succeed we need to be skilled and versed in so many fields communication public and human relations.

I also think that it’s very important to touch on the topic of boundaries we cannot please every client we cannot take the same journey with everyone. Sometimes after a consultation we just know that this is not going to be a fit have the courage to say you don’t think this will work trust me when I say you get more respect and it will not effect your business to have clear and defined boundaries.

It is not failure to not get involved it is failure to let your EGO say i can deal with this rather than admitting it’s not a fit and adviser maybe a different stylist or salon.

 

So Lets take a look into our make believe salon: Have that consultation together. This could be you the stylist or you the client!

It could be any where any town on any high street maybe as you read you will think hey that’s me that’s us.

I’m booked into a local salon having been recommended by a friend that the stylist here was very attentive very talented offered excellent service. I’m excited a new stylist a new vision a new look!

My friend had been on a Saturday and said the place was very busy another good indication or so we like to think .

I work Saturdays Tuesday is my day off My appointment booked  i arrive a little before my appointment I hate being late.

It’s 10am as i enter the salon a young lady look up from the reception desk she is on the phone  smiles and indicates i should take a seat.

It’s early i know but the places is empty! The receptionist look up having finished on the phone and says can I help you. I inform her who I am and that I have an appointment with [ stylist ]   she looks at the book vague look on her face then says oh sorry she is not in today. I have booked you with [new stylist] not the one recommended, Oh that’s a shame I was recommended, oh they never work Tuesdays.  Hum. So why was I not told this when I made the appointment? Instant unease. Two very young looking stylist appear from the back of the salon talking with each other as they get nearer to the reception I am introduced to one of them as your next client [ warning lights are going off]

This young person takes me to a chair stops chewing her gum long enough to introduce her self to me and say what are we doing  for you today all the time talking to me in the mirror looking at her self. any of this familiar to you as stylist or client?

Time to leave  !!

Are you laughing yet of course this is not you! is it? but trust me it happens all the time and then stylist wonder why they loose business and clients, Yes maybe a bit extreme but i have seen this situation many times.

So what should this experience for our client be this person who we want to build a relationship with this person the we hope will recommend us and the salon for the service and skill we provide and offer.

The Service. The consultation when linked, they are both key to success.

From the moment a client enters into a salon the experience begins those first impressions the look the feel of the place the atmosphere.

That first greeting that welcome normally receptionist or a salon staff member who job is to meet and greet. This is a hugely important role if given this role, don’t turn it down it’s a way to hone your people skills.

With new clients some salon will have a questionnaire this is great for both stylist and client it show the salon cares it puts the client at ease whilst waiting for her appointment maybe whilst having a coffee or tea.

From a stylist point of view it gives us back ground information so we can ask the right questions during our consultation without information how can we give sound advise.

Once this has been filled out as a stylist I think it’s important to come a meet your client introduce your self to the client you should already know your clients name this should be on your personal day agenda sheet.

[yes a list of clients for the day the service they are hoping for and weather they are new or return or recommend clients]   I say hoping for because with out having a consultation all the facts how can we decide what is possible !! we cannot.

Trust me when I say. I have seen many stylist work out their days take /income before the day starts. I have worked with one stylist  who would get into work look at the day sheet and get all the tubes of colour out for that day putting them aside, How could you possible know what a client wants in advance of them of talking with them. How boring ! well this stylist was really very boring personality of a  dead fly!!!

So back to the plot 

First impression count how you look and present your self says who you are its all about the image you project your dress hair makeup! That look that says this is me! what can i do for you?

We have introduced our self walked our client though to our work station this area is representative to who you are how you work , untidy dirty chaos does not work!

With the clip board on your lap sit next to your client eye level eye contact remember you have some information to hand so use it.

Time to talk bond with your client

Not what are we doing today ! ‘How about’

I see from the information you have kindly filled you you had a hair cut 6 weeks ago  how has that been working out for you. How manageable have you found it as it’s grown out. when that leads into what brings you here today how can i help all leading  open ended questions.

This now leaves the door open for easy conversation you have relaxed your client you are starting to build trust.

Personal routine, products used, if chemical service has been carried out on the hair even if not being re done on this occasion it still needs to be touched on for future booking and for advice and comment

Never ever put a colour chart on a clients lap and say what colour do you want today it’s our job as professionals to advise on colour that can work and look stunning.

Having established History and indeed wish list we can move on the recommendations.

consultation/condition/communication

Style. Look. Length. Colour. Products. Styling tips maintenance be honest. I like to refer to a relationship as taking a journey together that with patients honesty open the doors to endless possibilities.

In closing having a fully booked day is what most stylist long for consistently busy, but consider when fully booked or over booked we lose clients ! why however good we are the standard of service drops

you took short cuts kept clients waiting, you sacrificed your standards for a few extra £££ or $$$$.

do this and you do more damage than good a dissatisfied  client will go else where taking her friends with her! it’s Service, reliability, Service consultation, Service, skill oh and More Service!!!

Good luck if you need help advise guidance take a three week challenge.check out the site below

http://www.doubleyoursalonsales.com/

Soon to be available in the Uk this insightful easy read talks you through all you need to do to succeed

supported with useful down loads a really worth while investment in your self! or maybe for your salon team!!

Mike B2MR

http://www.back2myroots.co.uk/  If you need a little help advise a little one one time maybe you feel you would like your team to step things up need help i’m just a phone call or e-mail away.

 

Tags: , , ,

Salon Identity -stylist Image.


                                  Welcome to BACK2MYROOTS B2MR:

Created as a source of advise education knowledge skill experience a place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.

                                                    show ti

As stylist we are in a very unique position we wear so many different hats. We are Solution solvers, Problem fixers, trend setters, highly skilled communicators, all of this comes under one huge umbrella we are in the business of offering the highest standards of Service skill and educated knowledge as possible. clients come for service for an experience you are responsible for this experience and Service.

With this in mind as are Image consultants should we not dress represent our selves project a well polished image that says this is me how can i help you ! the key here is that first impression.

How we look, how we dress, how we introduce our selves, we communicate, how confident we are, We are the product. We our what we do. We are projecting this aura of confidence professionalism, Skill and caring.

So the question is at what point do we forget this?

We all do from time to time it’s so easy to slip into a comfort zone and forgetting about appearance and behavior not putting on our game face projecting our very best,

Why this topic the other day whilst out wondering around Canterbury Kent Uk. people watching day dreaming i noticed three members of staff  standing out side the front door of a hair salon Smoking!

Not my job to judge on smoking apart from to say however many mints however much perfume you spray on the smell still lingers. to some clients this can be a big turn off.

                                            game face show time

Back to the plot as i watched three three out side the front door  i was drawn to how they looked hair makeup, dress how they carried and project them selves very mixed in age sadly the over all package was cheap and certainly did not say this is a happening place i should go in check it out grab a card quite the opposite tacky note to self avoid! how sad is that!

As stylist our hair says this is who i am but also this is what we as a salon can do, so when it’s over processed it really is not a good advert. likewise when we see individuals with a look that just does not work be it because of weight, age, poor dress sense, just a bad job should we not consider this on our selves as much as for our clients?

I don’t have a problem with weight age or dress sense what i do have a problem with is not making the best of what we have projecting the best look possible.

As stylist if we cannot do this for our selves how can we expect the paying client to take us seriously

Image is key remember we are you are the product!

I have been in salons where a stylist had post cards and personal pictures stuck all around her work station folded faded creased tacky! another salon someone was collecting pop cans they were piled high all along the work surface, a trolley with a dirty towel on it when i lifted the towel a layer of hair had built up from the clipper head quite disgusting, In this instance i was invited back to teach a razor class, I declined why? because it was dirty and unprofessional. so in this instance the impression they projected  influenced my decision not to return.

A none busy salon with staff standing around looking bored is not good we all know this but first impressions really are so important we only get to make that first impression once.

Hygiene be it personal or in the salon say so much about us and our business, a great team builder is to have regular staff hair do nights treat each other as clients discuss looks, discuss condition past colouring what is possible given said condition, it’s team building but also promoting each others skills, it’s promoting the salon as a place where image and style are important a happening place,

                                        back stage @show

Your work stations and trolleys loaded with many half used products not  a good look, only use and have on display the products you intend to use on any one clients it personalises your service looks tidier and more professional.

It is the responsibility of all staff to maintain both personal and indeed work place appearance, If you need to do your hair before work get there in enough time to do so same with make up or setting up your work station, when you day starts you are at your best looking your best.

Life is a play we are not the directors or producers just players. each new day each new client is an interaction in another scene in the play of the day the script unknown the cast often unknown to each other but at the end of the day the play is over each scene was a success , why because you looked and played your part you were organised. each and every day a new play for us actors the salon is our stage best we know our part whatever the script!

                                                    me just being!

This may bore you i’m sure we all know this stuff but by the same thinking we all forget we all get complacent from time to time we need to take a look in the mirror and just have a personal review of how we look, feel, act  call it a personal inventory,

It is by taking the time to do this we stay ahead of the game we are in a better head space, our work life is better our relationship with others be it staff owners managers clients is better why.

Simply because we feel and look good having personal goals setting targets are all key to success but remember the key is

We, You are the product,  for it to sell it has to look it’s best , be guaranteed to work, you are the product others want and need?

we are camellias at  the end of the day we can just be!

mike B2MR

Coming tomorrow a re visit on the Keratin products and issues!

 

Tags: , , , , ,

The right hair colour for you:


Welcome to BACK2MYROOTS B2MR: Regular postings of fresh new topic’s

 

A place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.

 

Getting the shade that compliments your skin, eyes and that you feel good and look good with!.

 

Yes we as stylist we have a role to play when it comes to consultation. That role is to give the client the best advise we can.

Create that look chose and recommend  colour or colours that will work for you flattering you. The real  skill is listening to what the client  want’s  but also advising on what really works.

That color that look with the wow factor  those colours that make your eyes pop, your face come alive!  


eye colour, skin tone,hair colour,

 

 

Are you cool?

Your skin tone and eye colour play a big role in helping to determine which hair colour will be best for you there are two main categories, depending on the above: cool and warm.

 

Cool category:

eyes: deep brown or black brown; Grey blue or dark blue; hazel with white, Grey or blue flecks;

 

skin tone: very dark brown; true olive (most Asians and Latinos); medium with no color in cheeks medium with faint pink cheeks; medium with golden undertones ;pale with no color in cheeks ;pale with pink undertones ;brown or bronze when you tan;

 

Natural hair colour: blue black ; deepest coffee brown ; medium ash brown; medium golden brown dishwater blonde; salt and pepper; white.

If you were two or more of these, then you fall into the cool category. Naturally cool people should avoid gold, yellow, red and bronze tones in hair colour. These warm tones have a tendency to make you look sallow and drawn. The best hair colour shades, depending on your skin tone, are shiny raven-wing blacks, cool ash browns, cool blondes in shades ranging from mink to platinum and icy white. You’re also fortunate enough to be able to wear many exciting “unnatural” hair colours like lipstick reds, burgundies, and orchids, purples.

 

 

natural look and choices

 

 

Warm category:

eyes: golden brown ; green, green blue or turquoise; hazel with gold or brown flecks;

skin tone: brown with pink undertone; brown with golden undertone; pale with peach or gold undertones; freckled;

 

 

 

Natural hair colour:

Deep brown with gold or red highlights red; strawberry blonde; Grey with a yellow cast; natural golden blonde.

If you were two or more of these, then you fall into the warm category. You should avoid blue, violet, white and jet-black hair, ash based hair colours which will seem to “wash out” your natural colour. Depending on your skin tone and your preferences, you’ll find dark, warm browns, rich golden browns and auburn, warm gold and red highlights, and golden blond shades look best on you. Highlighting is a great way to add warm tones to your hair.

See previous blog. On natural high lights using high lift blonde matching shades with your natural colour.

What ever your colouring:

I think the key thing here is does the colour you are choosing for your hair make your eyes pop! if it compliments your skin tone and your eye colour then it’s a go!!

Hair Colour cut style it’s all part of the bigger picture that is you makeup, clothes, accessories that is you! Says. This is me. Individual stunning stylish!

 

All possible patients faith and a willingness for change!! hairdressing plays a part in this and that’s what makes what we do so special  we have the power to solve problems come up with solutions make a difference. work with our clients to educate and advise them to get that unique look and style.

MikeB2MR

http://www.back2myroots.co.uk/

 

Tags: , , , , ,

Consultation salon scenario


Welcome to BACK2MYROOTS B2MR:

Created as a source of advise education knowledge skill experience a place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.platform work razor cut

copy right pending

 

So Lets take a look into our make believe salon:

It could be any where any town on any high street maybe as you read you will think hey that’s me that’s us.

 

I’m booked into a local salon having been recommended by a friend that the stylist here was very attentive very talented offered excellent service i’m excited a new stylist a new vision a new look!

My friend had been on a Saturday and said the place was very busy another good indication or so we like to think .

I work Saturdays Tuesday is my day off My appointment booked  i arrive a little before my appointment I hate being late.

It’s 10am as i enter the salon a young lady look up from the reception desk she is on the phone  smiles and indicates i should take a seat.

It’s early i know but the places is empty! The receptionist look up having finished on the phone and says can i help you i inform her who i am and that i have an appointment with [ stylist ]   she looks at the book vague look on her face then says oh sorry she is not in today i have booked you with [new stylist] not the one recommended, Oh that’s a shame i was recommended oh they never work Tuesdays  hum so why was i not told this when i made the appointment instant unease. Two very young looking stylist appear from the back of the salon talking with each other as they get nearer to the reception i am introduced to one of them as your next client [ warning lights are going off]

This young person takes me to a chair stops chewing her gum long enough to introduce her self to me and say what are we doing  for you today all the time talking to me in the mirror looking at her self.

Time to leave !!

Are you laughing yet of course this is not you! is it? but trust me it happens all the time and then stylist wonder why they loose business and clients, Yes maybe a bit extreme but i have seen this situation many times.

So what should this experience for our client be this person who we want to build a relationship with this person the we hope will recommend us and the salon for the service and skill we provide and offer.

The Service the consultation and linked they are both key to success.

From the moment a client enters into a salon the experience begins those first impressions the look the feel of the place the atmosphere.

That first greeting that welcome normally receptionist or a salon staff member who job is to meet and greet , this is a hugely important role if given this role, don’t turn it down it’s a way to hone your people skills.

With new clients some salon will have a questionnaire this is great for both stylist and client it show the salon cares it puts the client at ease whilst waiting for her appointment maybe whilst having a coffee or tea.

From a stylist point of view it gives us back ground information so we can ask the right questions during our consultation without information how can we give sound advise.

Once this has been filled out as a stylist i think it’s important to come a meet your client introduce your self to the client you should already know your clients name this should be on your personal day agenda sheet.

[yes a list of clients for the day the service they are hoping for and weather they are new or return or recommend clients]   i say hoping for because with out having a consultation all the facts how can we decide what is possible !! we cannot.

Trust me when i say i have seen many stylist work out their days take before the day starts. I have worked with one stylist  who would get into work look at the day sheet and get all the tubes of colour out for that day putting them aside, how could you possible know what a client wants in advance of them of talking with them. How boring ! well this stylist was really very boring personality of a  dead fly!!!

So back to the plot

First impression count how you look and present your self says who you are its all about the image you project your dress hair makeup! that look that says this is me! what can i do for you?

We have introduced our self walked our client though to our work station this area is representative to who you are how you work , untidy dirty chaos does not work!

With the clip board on your lap sit next to your client  eye level eye contact remember you have some information to hand so use it.

Not what are we doing today ! ‘how about’

I see from the information you have kindly filled you you had a hair cut 6 weeks ago  how has that been working out for you. How manageable have you found it as it’s grown out. when that leads into what brings you here today how can i help all leading  open ended questions.

This now leaves the door open for easy conversation you have relaxed your client you are starting to build trust.

Personal routine, products used, if chemical service has been carried out on the hair even if not being re done on this occasion it still needs to be touched on for future booking and for advice and comment

Never ever put a colour chart on a clients lap and say what colour do you want today it’s our job as professionals to advise on colour that can work and look stunning.

Having established History and indeed wish list we can move on the recommendations.

style, look, length, colour , products styling tips maintenance be honest i like to refer to a relationship as taking a journey together that with patients honesty open the doors to endless possibilities.

In closing having a fully booked day is what most stylist long for consistently busy, but consider when fully booked or over booked we lose clients ! why however good we are the standard of service drops

you took short cuts kept clients waiting, you sacrificed your standards for a few extra £££ or $$$$.

do this and you do more damage than good a dissatisfied  client will go else where taking her friends with her! it’s Service, reliability, Service consultation, Service, skill oh and More Service!!!

Good luck if you need help advise guidance take a three week challenge.

http://www.doubleyoursalonsales.com/

Soon to be available in the Uk this insightful easy read talks you through all you need to do to succeed

supported with useful down loads a really worth while investment in your self! or maybe for your salon team!!

Mike B2MR

http://www.back2myroots.co.uk/

If you need a little help advise a little one one time maybe you feel you would like your team to step things up need help i’m just a phone call or e-mail away.

 

Tags: , , , , , ,

Salon Image first impressions:


Welcome to BACK2MYROOTS B2MR

Created as a source of advise education knowledge skill experience a place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.

Copy right pending:

show time

As stylist we are in a very unique position we wear so many different hats. We are Solution solvers, Problem fixers, trend setters, highly skilled communicators, all of this comes under one huge umbrella we are in the business of offering the highest standards of Service skill and educated knowledge as possible. clients come for service for an experience you are responsible for this experience and Service.

With this in mind as are Image consultants should we not dress represent our selves project a well polished image that says this is me how can i help you ! the key here is that first impression.

How we look, how we dress, how we introduce our selves, we communicate, how confident we are, We are the product. We our what we do. We are projecting this aura of confidence professionalism, Skill and caring.

So the question is at what point do we forget this?

We all do from time to time it’s so easy to slip into a comfort zone and forgetting about appearance and behavior not putting on our game face projecting our very best,

Why this topic the other day whilst out wondering around Canterbury Kent Uk. people watching day dreaming i noticed three members of staff  standing out side the front door of a hair salon Smoking!

Not my job to judge on smoking apart from to say however many mints however much perfume you spray on the smell still lingers. to some clients this can be a big turn off.

game face show time

Back to the plot as i watched three three out side the front door  i was drawn to how they looked hair makeup, dress how they carried and project them selves very mixed in age sadly the over all package was cheap and certainly did not say this is a happening place i should go in check it out grab a card quite the opposite tacky note to self avoid! how sad is that!

As stylist our hair says this is who i am but also this is what we as a salon can do, so when it’s over processed it really is not a good advert. likewise when we see individuals with a look that just does not work be it because of weight, age, poor dress sense, just a bad job should we not consider this on our selves as much as for our clients?

I don’t have a problem with weight age or dress sense what i do have a problem with is not making the best of what we have projecting the best look possible.

As stylist if we cannot do this for our selves how can we expect the paying client to take us seriously

Image is key remember we are you are the product!

I have been in salons where a stylist had post cards and personal pictures stuck all around her work station folded faded creased tacky! another salon someone was collecting pop cans they were piled high all along the work surface, a trolley with a dirty towel on it when i lifted the towel a layer of hair had built up from the clipper head quite disgusting, In this instance i was invited back to teach a razor class, I declined why? because it was dirty and unprofessional. so in this instance the impression they projected  influenced my decision not to return.

A none busy salon with staff standing around looking bored is not good we all know this but first impressions really are so important we only get to make that first impression once.

Hygiene be it personal or in the salon say so much about us and our business, a great team builder is to have regular staff hair do nights treat each other as clients discuss looks, discuss condition past colouring what is possible given said condition, it’s team building but also promoting each others skills, it’s promoting the salon as a place where image and style are important a happening place,

back stage @show

Your work stations and trolleys loaded with many half used products not  a good look, only use and have on display the products you intend to use on any one clients it personalises your service looks tidier and more professional.

It is the responsibility of all staff to maintain both personal and indeed work place appearance, If you need to do your hair before work get there in enough time to do so same with make up or setting up your work station, when you day starts you are at your best looking your best.

Life is a play we are not the directors or producers just players. each new day each new client is an interaction in another scene in the play of the day the script unknown the cast often unknown to each other but at the end of the day the play is over each scene was a success , why because you looked and played your part you were organised. each and every day a new play for us actors the salon is our stage best we know r part whatever the script!

me just being!

This may bore you i’m sure we all know this stuff but by the same thinking we all forget we all get complacent from time to time we need to take a look in the mirror and just have a personal review of how we look, feel, act  call it a personal inventory,

It is by taking the time to do this we stay ahead of the game we are in a better head space, our work life is better our relationship with others be it staff owners managers clients is better why.

Simply because we feel and look good having personal goals setting targets are all key to success but remember the key is

We, You are the product,  for it to sell it has to look it’s best , be guaranteed to work, you are the product others want and need?

we are camellias at  the end of the day we can just be!

mike B2MR

 

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