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Owning a hair salon The challenges!


Back2myroots : A place to share thoughts and grow idea’s. B2MR

Your having a great start to your day! Then two stylists come in ask for a word!

They give you their notice they are setting up a business across town! 

You own a busy and successful salon you employ a number of good talented creative staff. You provide trainees and assistants to work and support you team. You feel that you are fair to your staff and business is good, everything is going along smoothly. Clients are loyal so retention is good.

The salon seems to have a reputation for both service and standards of work.

Then one morning everything changes! Your two busiest stylists come in and tell you that they are leaving to open a salon on their own. They offer you two weeks notice tell you it’s nothing personal but they both feel they need a new challenge and that they feel that they have done and experienced about as much as possible in this present arrangement!

Off the bat you are shocked. You are devastated quite rightly. But how do you now cope with this?

Anger fear resentment panic! Followed by how will the salon cope what about their clients! Thoughts like why did they not come to me. I don’t deserve this why me!

Has this ever happened to you? If not chances are it will. If it has then I’m touching a cord I’m sure.

Why do I choose this as a subject because it’s one not touched on best left alone.

The fact is it’s natural progression it will happen have I done it to owner /business partners yes! Has it happened to me? Yes it has! I write to share experience and open discussion.

 At the time of me leaving a business I was involved in I feel I was fully justified in getting out. I was a minority and the two guys I was in business were taking advantage of my work ethic and looking after their best interest .So I did the same. Looked after No 1.

Having been let down myself was harder and I did not see it coming. On reflection I should have I allowed business and pleasure or employment and social life to mix too much.  The out come was being let down and left in a very difficult situation.

On reflection and from experience these situations are like any break up stressful and best way to deal with it is to attribute blame. What we really need to do is look at the big picture. The build up of said events. The circumstances running up to this situation we find our selves in.

When we do this and only when we do this. Can we really understand what has transpired culminating in this business disaster, how we handle is really the key to moving on and having closure.

After the initial shock how would you handle it? What would you do? Damage control? Ask said stylist to leave immediately employment terminated? Get the receptionist on the phone to all there clients. Call emergency staff meeting to rally the troops a lecture on loyalty to follow!

 Sound familiar? I advise take the high ground. Take your time to think it through. Some times inaction is much better than rash decisions and choices made in the heat of the moment. The leaving stylist will expect you to ask them to leave. They will already have full client contact information. In most case the key clients are all ready aware of this .In some case they might be caking it and or supporting it.  I’m not saying suck it up I am suggesting it’s how you deal with it and how you move forward that will define both you and your business.

Believe it or not this could be a huge opportunity to learn and grow and develop a whole new way forward for you your team and future employment.

So take a deep breath stay focused think the process through with an honest open mind. Reflect on your role and contribution to this for we all paly a part we all contribute to the circumstances leading up to this. Are you big enough?

I could write my thoughts on a resolution or out come but that’s; different for us all. I would love to hear some feed back on this.

Points to think about and understand.

Stylists making these choices, it’s not personal.

In building and developing a team create opportunity and incentives.

Do not play the blame game be professional when dealing with these situations.

Keep lines of communication open.

Learn and grow from the experience.

Focus on vision and goal for moving forward.

Do not create ill feeling about those stylists starting new venture. Wish them well

Keep all doors open.

[you may well gain more respect from clients who may come back] you will always be respected for being and staying professional.

Mike B2MR

 

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Chair rental or Commissioned staff


Welcome to BACK2MYROOTS B2MR:

Created as a source of advise education knowledge skill experience a place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.

Salon ownership Chair rental

Do you own a salon? Do you employ your staff? Maybe have chair renters are you the manager of such an establishment? Are you an employee? Do you rent a chair. So many question so many options!  I raise this topic as platform to discussion.

Still focusing on service the salon experience but looking at it from a different angle I would like to do this in the order as above.

As a salon owner and employer how do you set a good example? How do you employ the right staff? How do you create the environment that projects ambiance,one that looks amazing yet has the right level of efficient offering professional service. A place that is welcoming creative filled with highly skilled passionate caring stylists. The only way this is possible is to be  hands on with your team leading managing running your salon. From a point of view of having retaining and attracting the right staff in this instance the only way forward for you is to have Salon control.

This includes employing staff paying commission rewarding those who succeed.

As an owner you have very little control over the stylist hours. How they operate if you choose the chair rental route then the stylist renting space from you  running a mini business within  your salon. This can cause issues over pricing hours worked commitment to the salon the greater good!

So some times short term gain is long term agony.Commission creates motivation employing and rewarding staff creates team spirt and friendly competition with in the salon. Greater staff incentive to succeed be the best you can and reap the rewards.

So like so many aspects of business it’s about choices making a decision and making it work the instant knowledge of regular rent or the challenges and rewards of truly running and building a successful business with loyal staff and clients.

So moving on. Do you have a manager?

If so this has to be a partnership that works give and take listen support each other. As a manager you get to not only over see many aspects of the running of the salon but you are also directly responsible for staff employment moral and most importantly service standards knowledge and education.

You get to help to creating the atmosphere the image. you get to grow the salon help it watch it succeed and grow and should be rewarded accordingly. Salon owners that take advantage of hard working managers will lose them along with clients and staff if they don’t respect the role they play and what they contribute.

If you allow Chair rental. How do you control theses stylists when they are paying you rent? How many do you want on a rental agreement. how do you attract them? What hours will be covered by them? How do you manage this when they are in business of running a mini business within your business? Do you provide the receptionist ?

Who keeps the books and takes care of the financial side of things from. Taking clients payment to invoices? Ordering managing stock. Dealing with all tax records and making payment of said taxes?

What support service do you offer them? How do you have an influence on the standard the service they offer? To have a business totally reliant on Chair rental especially if you are not active as a stylist in your own salon or have an understanding of our industry the salon dynamics is quite a risk.

As someone renting a chair. What do you get for your monthly fee? What are your expectations? you and you alone are your business, no owner or manger to blame if things are not going well! if your clients switch to a different stylist or move salon. how to you cope when wanting holidays?

Most stylist who go into a chair rental situation are well established in many cases resent the salon owner who they feel are making a mint out of their work! From you and your client’s Chair renters are not typically team players nor do they want to start their own business. They are not always the best organised in many cases don’t think the what being self employed means or what the ramification might be.

As a renter you still need to be able to have a relationship with the salon owner  you are also responsible for retaining maintaining and bringing in new business providing your working stock, being on time, offering that personal service

Then the things that cross over come to mind does salon owner provide any services in the form of help assistance? Do they keep a level of retail products? Do they provide a receptionist to book greet clients? Do they offer any help with regard to book keeping your personal business management! a repeat from the salon owners point of view but as i said it’s a to way street many aspects will cross over eacht other.

These are all things to consider things that cut into that i just want to do hair and keep 100% of the take it can be quite complex.

Insurance both personal third party liability who is responsible for this? It would be my  suggestion both parties are responsible why? One as owner  providing the salon a place for clients to come to the stylist as the one performing the tasks applying the products taking a fee, both should be covered how is this dealt with?  much to consider.

With all these different examples of in salon situations one thing is inherent the need to communicate the need to work together the need to create the best environment and standard of service to retain clients. a  healthy codependent relationship built on trust understanding and striving for a common goal stability and business success.

In my book it’s a no brainer the challenge and having the control being master of my own ship and destiny wins every time. Find and work with the right team the success and reward will follow.Nothing good in life is ever free or easy. If it is if it seem’s to good to be true if it’s a business plan that offer’s instant gratification.

Whilst Chair rental works for many on both sides think about what as a salon owner or some one about to start a salon it is you really want.Don’t lose sight of your dream your vision your goal. How do you want the service’s you offer delivered.

I do not suggest that stylist renting chairs are all unprofessional i know from experience this is not the case. However for both side it is a union that should not be entered into lightly.

lots to consider what are your thoughts and views?

Mike B2MR

 

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