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The Hair salon service and communication


Back2myroots : A place to share thoughts and grow idea’s. B2MR

 

It is my firm that belief that in this day and age and in such competitive times the only way to increase and expand your client base is through excellence in service, communication and technical ability. This can only be done through. Education. Team work and effective leadership by those who are training new stylists and apprentices .

Service and Communication let’s take a look into a salon.

The main reason for client loss from a salon is dissatisfaction from either the service or the final result. Taking short cuts. Compromising one’s standards and professional ethics. Leading to client dissatisfaction. When a client leaves a salon unhappy how much damage can they do to your reputation?

When a client leaves happy they will recommend you to others, they will get stopped in the street. Potentially a happy client will recommend you to 5 friends who in turn have 5 friends.

Guess what an unhappy client can and will do? You got it – 5 friends will leave with them.

Having that edge!

But after building up a strong client base with strong client retention do you ever wonder why every five to six weeks you have a somewhat quiet week with not a lot booked? You start to ask yourself the question, what am I doing wrong? Am I losing my touch? Well, let’s see.

We have all had one of these. That crazy Saturday could be any day you fitted all those extra clients in. You were on a role and had a huge money day.

You call your boss and say guess what I did today. You leave work on cloud nine thinking that’s it. Every day could be like this. I really feel I have made it.

Now let’s just think about this and break it down. Was it really a success?

You took short cuts, you compromised your clients who had services booked, you kept clients waiting, you rushed through things. Guess what – you lost clients. Instead of running the show you created chaos and did not give your regular clients your full attention and service. They go else where – and yes, they go with their 5 friends. So by having a crazy busy day it cost you. Short term gain meant long term loss. The key is service. Attention to detail. Making that client feel special. Creating that special time .A memory an experience that your client will talk about and share with others.

You will never get beyond having a 5 to 6 week lull until you look beyond the quick hit money – making day. You need time for the consultation. This is your time to shine, the time that reassures your client that they are special, that you are considerate and that you understand their needs and wants. Your client sees you are prepared to take that extra time to use your knowledge to make them feel comfortable and safe in a professional’s hands. It is this service that gets you talked about and recommended.

Learning the Basics and Building on Them

We assume that if a stylist is working in a salon they have satisfied the examination board and reached a professional NVQ standard of qualification.

In so many cases students leave college with a good solid basic knowledge of the industry and newly qualified – the world is their oyster. But after a couple of years they become disillusioned. They blame the industry, the products, the salon owner or other staff but never take a look in the mirror to see the real problem.

In so many cases we like to stay with the safe option, never step outside the box or push the envelope. A certain level ability is attained and then we sit back thinking we know it all [ego takes over]. You might think – the salon has education updates and product reviews. But you think you were at the last one two years ago so why go again since you have heard it all before.

 

It is very hard to improve without admitting that you have any weaknesses or a lack of knowledge in the first place. It’s like being at school and afraid to raise your hand  because you don’t understand. You worry that your question might be seen as silly but the only foolish question is the one you don’t ask.

To truly succeed in our industry we have to learn so many different skills related  to our job. These are not always in a manual. There are some life skills and some that are taught. The key is be honest with yourself. Education and knowledge is power. Know your limits and be honest about your ability and then keep learning.

A good example of this would be to do colour correction one has to have a solid knowledge of colour – both practical and theory.

 

Ask these questions. Can it be done? Should it be done? Can I do it? 9 times out of ten correction is colour that has been messed up at home or by another semi professional stylist.

 

So the question should be will the salon benefit from this being done? Will you as the stylist benefit from doing this? If the answer is yes then question, question question! Look, touch, consult other stylist team members and then decide how to proceed.

Whilst researching information on Wella colour, I came across this review of Koloston Colour on the website. The stylist said “I used the same colour on four different clients and never got the same colour twice. You cannot trust the swatch or the colour!”

For me this highlights perfectly all the issues raised. This stylist needs to look in that mirror to understand that the starting canvas was different in each case so the same results couldn’t be expected.

what exactly is needed? Let’s look at some technical skills.

Technical Skills – Colouring

  • Fully understanding of the colour wheel and laws of colour
  • Full understanding of specific colour line in salon and full knowledge of the colour manual
  • Basic colour application, re-growth application, balancing colour and refreshing colour
  • Re-growth application on grey hair and colour balancing
  • Colouring virgin hair
  • Full head bleach application
  • Toning
  • Highlighting techniques including foil, paper, cap, freehand
  • Sectioning, formulation, mixing, timing
  • All other chemical processes including perming and straightening hair

Technical Skills – Styling

  • Understanding hair types to attain the best results
  • Cutting and advanced cutting
  • Razor cutting and free style techniques
  • Blow drying
  • Finished looks and up dos
  • Avant-garde looks
  • Full knowledge of products for salon and retail use
  • ·

For any of us to improve, like that stylist who sent in the review, we have to know honestly where are, where our strengths and weakness lie and then build on this knowledge.

Leadership

Our industry is in constant change but is sometimes criticised for lacking vision in some areas. However, there is an ever growing body of professionals that has a firm commitment to our industry, that have a passion for change to raise standards through education and sharing.

Leadership, education, and team incentives will over time and with commitment give any individual that ability to do exceptional work and to create an amazing work environment for all concerned.

Just like having certain skills or specialising in any given field be it Colouring. Cutting. Up/do wedding and event hair. Training is a skill to be learned. Maybe many of us should decide what we really want! Maybe owning and managing your salon should be enough for you if so make it the best it can be surround your self with the right people. 
Never forget that our business is built on what I call

The ‘Three R’s’ 
”Reputation. Recommendation. Retention”. 
It’s not built on that constant looking for new clients it’s looking after what you have! It’s investing in your self and your business and those around you.

Conclusion

This journey, this career, is wonderful – challenging, inspiring, and yes, hard work.

Mike B2MR

 

 

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The hair salon That extra service


Back2myroots : A place to share thoughts and grow idea’s. B2MR

A true story relayed to me of an experience. One that we ere about oh to often.But why? As stated a true event but no name and the model shot although needing fixing is different out of respect.

If you have any views or  a tale to share please do.

A friend was growing out her hair but like so may women new that part of this process was regular maintenance a trim.  although the model in the picture is not the one in the case example provided the issue was the same and addressed to correct.

Having booked an appointment at the salon a well known and much respected establishment the day arrive she arrived at the salon and met her stylist . Explaining that she was growing out her her and layer and only wanted trim.

The stylist in question went ahead and started cutting quite large amount seemed to be coming off . In-fact way to much So much for the requested trim! up on completion the result was a re layered much to short cut .

What to do leaving the salon trying to put on a brave face not wishing to make a fuss! This happens oh so often.

Before I carry on. I raise the question Consultation listening to the clients wants. Maybe doing what they request!  Is it that hard?

Upon getting home and seeking advise from a friend. It was decided to call the salon and ask to speak to the manager A call was put through to the receptionist  who although helpful said the manager is out today But here is her home number!  Odd thinks i does this happen a lot?

At the friend rather loathed to call and bother manager home but then thinking hey they gave me the number. So full of courage and still upset the call is made.

The out come.

The Manager could not have been more helpful and concerned. Offering full refund instantly but also wanting an opportunity to right this wrong! Suggesting a different salon with a very experienced stylist to try and sort this out.

A new appointment booked this new stylist went out of his way to resolve the issues a re cut and change of style was the only way forward.But very attentive and professional and caring .the out come armed with a new look not planned, but so much happier with some complimentary products she left much happier. So the salon refunded. Re did and offered token of products.

Out come wil she go back ,to the first stylist no never the the second stylist and the salon chain yes.

I client served and saved .This is a fine example of customer service and great salon policyIt should not have happened in the first place but it did but so more importantly they took responsibility and sort to resolve the issue.

Well done the salon and the manager who are they AXIS Vancouver BC Canada.

We can all learn a great deal from this example of addressing a situation taking control and putting the clients needs and interests first.  Service. Consultation.Communication. skill. Taking responsibility

Mike B2MR

 
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Posted by on September 19, 2011 in Ammonia free natural hair colour, Avantgarde hair, Avantgarde/ creative hair, Beauty hair salon, Beauty hair style, Beauty tips, Blonde, Blonde highlights, Bridal hair, Bridal updo looks, brunette to Blonde, chemical reactions, Classic Chinion. The laws of colour, Colour correction, colour wheel laws of colour, colouring Grey hair, corrective colour chart, corrective hair colour charts, Creative Hair cuts, Foaming hair colour, freelance Mobile hair stylists, French Pleat, Full head hair bleach and tone, grey hair issues, Hair and style, hair chemistry, Hair Colour, hair colour education, Hair colour techniques, hair colour trends, hair colouring lift deposit, Hair Cuts, Hair cutting, hair cutting style, Hair cutting technique, hair cutting techniques, HAIR DRESSING INDUSTRY, TIPS TRICKS, THOUGHTS,, hair dressing training, Hair dressing training mentoring, Hair lift and deposit, Hair salon chair rental, Hair salon consultation, Hair salon service sales., Hair salon service's, Hair smoothers relaxers, Hair structure and Ph chart, Hair style, Hair style crative colour techniques, Hair stylist consultation, Hair Stylist standards, hair up/do formal, Hairdressing, hairdressing business, Hairdressing colour style trends, hairdressing education, hairstyle, Hiar colouring Methods skills, home hair colour, Keratin hair relaxer, Level 6 to 9 natural blonde hair, Lifting Dark hair with High lift colour, Lifting natural dark and warm hair shades, Metallic salts, Multi tonal low lights, Natural Blonde. want it!, natural level 7 to 9 blonde, Ombre hair colour, Qualification., Razor cut is cutting edge, REDS HOT AND COLD, Solid hair colour going lighter, Stylist's Certification, That special Day make it so!, The colour wheel, The Hair Salon, up do'd, Wedding day hair

 

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The hair salon. That extra service.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

 

A true story relayed to me of an experience. One that we ere about oh to often.But why? As stated a true event but no name and the model shot although needing fixing is different out of respect.

If you have any views or  a tale to share please do.

A friend was growing out her hair but like so may women new that part of this process was regular maintenance a trim.  although the model in the picture is not the one in the case example provided the issue was the same and addressed to correct.

 

 

Having booked an appointment at the salon a well known and much respected establishment the day arrive she arrived at the salon and met her stylist . Explaining that she was growing out her her and layer and only wanted trim.

The stylist in question went ahead and started cutting quite large amount seemed to be coming off . In-fact way to much So much for the requested trim! up on completion the result was a re layered much to short cut .

What to do leaving the salon trying to put on a brave face not wishing to make a fuss! This happens oh so often.

Before I carry on. I raise the question Consultation listening to the clients wants. Maybe doing what they request!  Is it that hard?

Upon getting home and seeking advise from a friend. It was decided to call the salon and ask to speak to the manager A call was put through to the receptionist  who although helpful said the manager is out today But here is her home number!  Odd thinks i does this happen a lot?

At the friend rather loathed to call and bother manager home but then thinking hey they gave me the number. So full of courage and still upset the call is made.

 

 

The out come.

The Manager could not have been more helpful and concerned. Offering full refund instantly but also wanting an opportunity to right this wrong! Suggesting a different salon with a very experienced stylist to try and sort this out.

A new appointment booked this new stylist went out of his way to resolve the issues a re cut and change of style was the only way forward.But very attentive and professional and caring .the out come armed with a new look not planned, but so much happier with some complimentary products she left much happier. So the salon refunded. Re did and offered token of products.

Out come wil she go back ,to the first stylist no never the the second stylist and the salon chain yes.

I client served and saved .This is a fine example of customer service and great salon policyIt should not have happened in the first place but it did but so more importantly they took responsibility and sort to resolve the issue.

Well done the salon and the manager who are they AXIS Vancouver BC Canada.

We can all learn a great deal from this example of addressing a situation taking control and putting the clients needs and interests first.  Service. Consultation.Communication. skill. Taking responsibility

Mike B2MR

 
Comments Off on The hair salon. That extra service.

Posted by on September 19, 2011 in Ammonia free natural hair colour, Avantgarde hair, Avantgarde/ creative hair, Beauty hair salon, Beauty hair style, Beauty tips, Blonde, Blonde highlights, Bridal hair, Bridal updo looks, brunette to Blonde, chemical reactions, Classic Chinion. The laws of colour, Colour correction, colour wheel laws of colour, colouring Grey hair, corrective colour chart, corrective hair colour charts, Creative Hair cuts, Foaming hair colour, freelance Mobile hair stylists, French Pleat, Full head hair bleach and tone, grey hair issues, Hair and style, hair chemistry, Hair Colour, hair colour education, Hair colour techniques, hair colour trends, hair colouring lift deposit, Hair Cuts, Hair cutting, hair cutting style, Hair cutting technique, hair cutting techniques, HAIR DRESSING INDUSTRY, TIPS TRICKS, THOUGHTS,, hair dressing training, Hair dressing training mentoring, Hair lift and deposit, Hair salon chair rental, Hair salon consultation, Hair salon service sales., Hair salon service's, Hair smoothers relaxers, Hair structure and Ph chart, Hair style, Hair style crative colour techniques, Hair stylist consultation, Hair Stylist standards, hair up/do formal, Hairdressing, hairdressing business, Hairdressing colour style trends, hairdressing education, hairstyle, Hiar colouring Methods skills, home hair colour, Keratin hair relaxer, Level 6 to 9 natural blonde hair, Lifting Dark hair with High lift colour, Lifting natural dark and warm hair shades, Metallic salts, Multi tonal low lights, Natural Blonde. want it!, natural level 7 to 9 blonde, Ombre hair colour, Qualification., Razor cut is cutting edge, REDS HOT AND COLD, Solid hair colour going lighter, Stylist's Certification, That special Day make it so!, The colour wheel, The Hair Salon, up do'd, Wedding day hair

 

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Blondes and hair colour


Welcome to BACK2MYROOTS B2MR regular postings of fresh new topic’s.

 

A place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.


 

Blonde hair colour reviews: Natural blonde highlights low lights

 

 

 

 

 

As my re-search into hair colour blogs and new places to read reviews find helpful information I’m amazed at the content the misinformation or lack of content.

I really enjoy the sights that allow you post comments and share thoughts ones that don’t edit you response.

Below are some highlights from an article its ok but it rather lacking in informative content it does not give any real information it strokes the surface but then leaves you hanging lets take a look.

I will put the article in question in small bold print!

 

 

Good Colours to Dye Blonde hair:

Choosing a flattering shade or colour depends on a couple of different factors ideally you want to choose a shade that is flattering to your skin tone and eye colour. so the colour that is best for one may not be right for another. even if they both have blonde hair, luckily there are ways to decide on a colour to get the best possible results, read on to tips to help you choose.

 

So far so good sounds interesting agree on considering skin tone eye colour they contribute to how a colour looks.

 

Warm and cool

Skin tone is probably the single biggest factor in determining what colour will look good on a person  followed by eye colour, to make a decision based on these factors determines whether you are warm or cool type. The majority of natural blondes will be cool with fair skin that burns before tanning, blue or green eyes. if you have olive or golden skin that tans easily and brown eyes , you are warm.

 

colour skin tone eye colour what works

Ok this is where i loose the plot it’s way to sweeping my wife has green eyes tans easily and bright red hair! I have dark brown hair green eyes and burn inside on a sunny day! it’s just not helpful it’s to sweeping as a statement it confuses.

 

Hum so i disagree this infers or suggest what? nothing if you have olive or golden skin forget going blonde! that’s going to upset a few people like half of Hollywood!

 

Moving on:

For cool Blondes, cool brown to ash tones will typically be the most flattering, coppery should be avoided as they bring out the red in  your skin tone.

For warm blondes look for gold and bronze tones that are darker than your skin. very light shades with brassiness can be harsh on a warm skin tone, avoid black as it will wash you skin tone out!

 

Model below natural level 7 blue eyes i think the red works?

 

raise the question what works ?

 

So if you have Mediterranean skin colour forget blonde. if you suntan! again far to sweeping. and what about all those amazing Italian Blondes!

 

 

Shades

A good rule of thumb is to only go two shade lighter or darker than your own skin colour,to dramatic a change can look very awkward if you are not going for a bold statement colour.

For example many people who go from very light colour to Black complain it makes their skin look very purple.this is likely because someone with naturally blonde hair would not have the right skin tone to support such a dark colour.

 

Well on this bases if you Dark Blonde natural level 6 guess what  if you want to go lighter you will never be blonde  two shades lighter giver you an under tone of orange! now that will not work with your skin colour will it!

Blonde to Black their are people with blue eyes and black hair! again does not go far enough to inform correctly.

 

Don’t trust the Box:

If your going to do a home dye job,be careful not to completely trust the picture on the box!

{go figure best advise in this article so far} the picture may be misleading if the model has a different

skin, eye, colour underlying hair colour from yours. most boxes have a colour swatch on the top of the box.{always a big help} that you can hold up to your face in front of a mirror also look for key words like Ash and caramel to help you work out if it will compliment your natural warm or cool tones.

You can also do a strand test to see if the colour will work for you before you dye the entire head.

 

long hair multi tonal colours

To the right dark blonde natural level 6 blonde it works!

 

OMG! so you can tell if it’s going to look good by holding the box to your face! Ash Caramel do what? do you know? are you any clearer. [think not}

Ash is designed to neutralize Orange. Caramel is what you might end up with if you neutralize orange!

Ash is not the answer to all you prayers.

My past blogs explain all the issues of tone lift colours  this was an exercise in misinformation.

Knowledge is power  A little knowledge is dangerous get informed.

 

If in doubt go and have a consultation with a professional stylist to get real colour advise! don’t rely on half cocked info such as this. moving on lets take a look at Blondes

Blonde lets get to the bottom of it!

 

 

 

solid base shade and highlights

 

A good example of why we some times struggle to attain a really nice natural level of Blonde   is there are so many factors that have to be considered, first and foremost hair natural level target level the colour we want colour.

 

Unfortunately the over the counter box can be misleading in the way they are presented don’t be taken in by packaging or the shade on the box

Some stylist just don’t fully comprehend the lifting process,

Choice of product is key be it professional or a store purchase.

 

 

Any natural level darker than level 6 this would be a [Dark Blonde] will not lift to natural Blonde level 9 it will always have a tendency to be to warm orange or yellow.

 

 

Why because of the underlying pigment exposed. With a natural level 6 expecting more than a level 9 from a permanent tint colour is still pushing things in most cases you will always be fighting warmth.

Even using a 40 volume peroxide and a high lift Tint level 9 is max although many colour companies claim 4levels of lift with 40 volume that only takes you to a 9 why?

 

 

We have to lift through level 6 then level 7 then level 8 finally 9 so it does not go 4 levels so 6 to level 10 is an unlikely target colour

 

So we have to see through what some companies portray natural less harmful chemistry it is not always the case adding natural oils or waxes to protect scalp, to make application easier are all part of this process portraying that oils protect add shine.

 

 

This is why knowledge research are key and empowering when it comes to colouring hair and the choices we make on products must go beyond what the sales rep or promotion material say.

 

many blonde shades Consider this would a hair colour with a low volume of Ammonia be less harmful than products posted as being herbal natural but don’t fully disclose what they have in the them or where they are sourced from i find the idea of colour that works miracles in 10 minutes should be seriously wondered about!

It is also key to have a consultation with a stylist ask questions  i try on this site to inform both hairdressers  and the client be clear about what you want be clear about your expectation be clear about the upkeep maintenance.

 

I read so many articles that give misleading information or partial information on colouring,

yes skin type eye colour they are all things to consider in the consultation phase ask for swatches to be held against you face does it bring out your eyes? do the pop! home colour a part from researching the product maybe try on a wig see if it works for you!

 

We have products claiming to be organic all natural deep condition and so on but really think what we are asking these products to do then decide if they can be really that wonderfully healthy and natural recently i was reading about an all natural product but in its description stated a blend of all natural flowers, vegetables, with added hair dye!da it’s all in the print. get informed. then go Blonde with the knowledge of what your doing or having done.

Thanks Mike

 

 

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