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Hairdressing Tips and Tricks.


Welcome to BACK2MYROOTS B2MR:

 A place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.


 

TIPS AND TRICKS:

What does this mean exactly? For me it’s sharing anything and everything.It’s not about short cuts or breaking rules! It’s sharing all those things that we learn and experience along the way. Those things that could save you from a pitfall or at least help you get out of one!

What does it cover ?Anything and everything. All that is us. All that make us stylist, salon owners, business owners, it covers skill knowledge, both technical and practical, life skills, people skills, business skills.

None of us are perfect. None of us know everything. But some know more than others, I’m not talking qualifications I’m talking about experience those skills we have learned along the way.Thus allowing us to share what we have learned along the way.

 

It is my opinion that however good we are. However much we know. What ever skills we have if we do not share it pass it on use it to encourage others then it’s all rather pointless.

To keep it to your self to have bragging rights to crow about how good you were are !! That’s all Ego and a waste of time. Giving back sharing is key to personal growth and greater success.

 

With all the blogs and articles I post my one goal is to share both experience and skill and knowledge.

I have been so fortunate in all the hairdressing industry has afforded me . The experiences I have had. The opportunities I have had. Some of the amazing people I have met and had the good fortune to work with.



I would very much like an opportunity to share this with as many stylist as possible to encourage mentor to challenge them to push themselves. 

To salon owners to encourage them to work with staff and team members. To share and discuss what a salon is and should be. How to get the very best from your en-devours. How to offer the highest of standards of service skill to your clients. whilst increasing sales and client retention.

I had  a young stylist write to me today asking for advise . Having left college wanting to build up a clientele get busy. Yes as we all know it’s not easy it tales commitment and hard work, However i do feel that Salon owners and managers have to help the new stylist who is committed to working hard. A guaranteed basic wage for a given period. Also a new stylist should be given all new clients to the salon for an agreed period. This shows both support and commitment. After agreed period the stylist should have proved a good client retention level and indeed added to it through recommendation.

If this is not the case the stylist has to take responsibility for both standard of work and service offered.  

 

In these challenging economic times. Having a few skills, refusing to constantly assess, honestly reflect on how things are.This a very dangerous path to walk. 

The salon is a place that is unique as are the people who work in it. As are the clients we attract. But the list of what a salon is. What it has to do to run smoothly is huge. It truly is quite a complex structure built of relationships ,honesty and trust.


Appearance, atmosphere, Image, reputation,

Staff, skill education, knowledge, people skill, passion, motivation, service, team players, dedicated. humility. sales through knowledge, respectful, caring.

Owners. Managers. Organisations. skills. Fair firm. Visionary. Sympathetic. Articulate. Service. People skills driven focused. Passion commitment. Knowledgeable . Skilled adviser. Respectful Caring,

Products: knowledge. Sales. Technical skills. On how to use products. Understand use and application.



These are all parts that together make a salon work and be successful can you tick them all off? Maybe most but a few need some attention. I think in most cases we would all be able to add to the list but also circle the need attention items. The million dollar question is Do you want to address those weaknesses!!! either as a salon owner or as an individual do you want to invest a little time and little money to reach new levels have higher standards reach new heights.

Tips and tricks is me offering to share with you all that I know and have experienced from. Salon ownership and management. To platform work. Education and sales. Artistic team member. Successful busy stylist. Communication skills. Consultation skills.

Hands on technical skills from cutting to hair colour to updo’s what do you need help with.

 

From one on one to small salon groups what are your needs.               

Contact me to start investing in your business your self your future. With my skill experience and knowledge and connection with other like minded professionals help is close at hand.

I can connect you with an online support program for you and your salon. So what are your needs?  

Mike B2MR

                         http://www.back2myroots.co.uk/


        A useful link for material that can be of so much use to both salons and stylist’s                        

                      http://www.karendavidintl.com/index.asp?pageID=2145887365


 
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Posted by on July 11, 2011 in Ammonia free natural hair colour, Avantgarde hair, Beauty hair salon, Beauty hair style, Beauty tips, Blonde, Blonde highlights, Bridal hair, Bridal updo looks, brunette to Blonde, chemical reactions, Classic Chinion. The laws of colour, Colour correction, colour wheel laws of colour, colouring Grey hair, corrective colour chart, corrective hair colour charts, Creative Hair cuts, Foaming hair colour, freelance Mobile hair stylists, French Pleat, Full head hair bleach and tone, grey hair issues, Hair and style, hair chemistry, Hair Colour, hair colour education, Hair colour techniques, hair colour trends, hair colouring lift deposit, Hair Cuts, Hair cutting, hair cutting style, Hair cutting technique, hair cutting techniques, HAIR DRESSING INDUSTRY, TIPS TRICKS, THOUGHTS,, hair dressing training, Hair dressing training mentoring, Hair lift and deposit, Hair salon chair rental, Hair salon consultation, Hair salon service sales., Hair salon service's, Hair structure and Ph chart, Hair style, Hair style crative colour techniques, Hair stylist consultation, Hair Stylist standards, hair up/do formal, Hairdressing, hairdressing business, Hairdressing colour style trends, hairdressing education, hairstyle, home hair colour, Keratin hair relaxer, Lifting Dark hair with High lift colour, Lifting natural dark and warm hair shades, Metallic salts, Multi tonal low lights, Natural Blonde. want it!, natural level 7 to 9 blonde, Ombre hair colour, Razor cut is cutting edge, REDS HOT AND COLD, Solid hair colour going lighter, That special Day make it so!, The colour wheel, The Hair Salon, up do'd, Wedding day hair

 

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Hairdressing salon business model


Welcome to BACK2MYROOTS B2MR:

                                      Regular postings of fresh new topic’s

I think that it might be time to share a journey taken by myself into building and establishing a home based hairdressing business. Without any advertising fully booked successful in one year lets call it 0 to 50 that was the turn over year one.

At the time I was working as an educator and platform artist for a large North American hair product and hair colour company. Whilst really enjoying the shows. The travel. The events it had it’s down time and just doing salon hair colour education update was not challenging enough. So i decided to set up a salon at home.

This would be a small one man business built using my skills creativity and knowledge. My mandate would be to offer the highest standard of. Hair colouring. Colour correction, and razor cutting.

I would be using the skills and knowledge that educations had provided me with. My mandate was build up a strong clientele with a loyal following. Built up on recommendation word of mouth. No advertising very defined boundaries and work ethics and working hours.

I will cover boundaries, working hours and indeed charges as we move on.

This business model was not conceived on a whim it was modeled on experience gained over many years in the Hairdressing industry.

Ask your selves this question.  Why do we spend so much.Time. Money and energy looking for. New clients.Promoting the salon generally searching for that quick fix of success and big fully booked pay out days? When all the success we could ever want is right at our fingers tips.

What is this secret. Here are some easy tips that work and we will re visit and cover in some depth.

*High Standard of service.

*Honest consultation.

*Friendly but professional attitude.

*Skilled and knowledgeable.

*Affordable pricing.

*Regular hours.

*No waiting.

*Trust and defined Boundaries-house /salon rules.

*Very personal one on one service. keeping up to date client records history formulations.

*Product knowledge

See not a huge list but the keys to being very successful with a business that builds and maintains it self. keep it simple so lets go thorough the list in some depth.

To start this business I had to draw on my past experience with hair salons. Having managed a hair salon in Central London experienced ownership I had a good idea about business set up.

Experience of working with salons in Ontario, Vancouver and on Vancouver Island also helped me set up this small business. Contacts and relationships made with sales representatives also helps. Yes reps can be your friend.

When staring a business it is very important to get some advise from certain bodies.

*Bank business account

*Accountant

* Distributor

* check into Licenses, registration that me be required.

* keep clear records,invoices and receipts.

So lets take a look High standards of service. specialisation.Create your Target market.

What does this mean to me. It’s being attentive. It’s being welcoming. Its the atmosphere. The scene you set and create . This was me projecting me. Who I am. How I work. I would think of my salon as my space, as my play room, my sand box.

Service. This is being. Attentive. Caring. Willingness to listen. To be honest. Ask the right question. Make your client feel at easy comfortable. This is so important it sets the scene for open and honest discussion that all important consultation.

I would also take this time whilst getting them settled to explain how I work and why. Give a brief history of my self and career my belief and mandate.

This is a good time to show how knowledgeable you are and also show a little authority on the subject matter. That being hair and colouring. Of course answer any general questions that may arise. It is also a good time and way to assess the client. To get a feel for who they are. What their expectation might be and so how demanding they may be. We will touch more on this.

This moves nicely on to Honest Consultation.

This is such an important time to have the art of conversation and use and asses so much. The key is to be frank and honest about  the clients goals expectation. It is this time that you get to ask questions get a history of past services.

It is your time to assess the condition the look . You start to get an idea of what might or might not be possible. Remember the art of the consultation is to get your client to open up not just about past hair colour and style. But  you can also lead the conversation asking the questions to get the client to open up. Instead of. What do you want? How do you feel about? What would you like to see? In a perfect world. How do you see you style and colour? Remember. Honesty on your part as the stylist is the key.

Normally when the color mistakes are apparent the truth is impossible to ignore. The poor client is so embarrassed upset and apologetic.  So much so, that one really wants to help and fix this problem if at all possible.This would in some cases be correction.

The client usually admits that it was a money issue a crazy moment or a few drinks with that got out of hand with a friend it seemed like a good idea at the time! found an old box under the vanity and thought it would be a great time at 3 in the morning to “streak” their hair. I don’t have any issues helping these clients for me the challenge is correcting it the reward is success a happy client she made an honest mistake at home and now seeks professional help a humbling experience in it’s self.

Usually they have learned from the mistake  after all we all make mistakes first time one feels sorry for them repeat offenders well they are on their own, most however are more than willing to go through the steps to fix the situation.

Then there are the liars.  I know this is harsh, but usually when you ask someone a direct question and they knowingly misinform you, that’s a lie.  As a stylist how can we make an informed decision to fix something when blatantly given the wrong information. In most cases they have been deceived by marketing adverts and promotion that suggest an easy to use instant make over in a box trouble is these kits cannot cover and address every hair situation or scenario it can be complicated! from a stylist point of view we need to know the truth in order to perform the right service. This is not possible when a client make a choices not to give all the information or answer question honestly.

Here is an example of a normal client consultation:

A client is looking for some sort of chemical service, not always a major change. let’s say going lighter.  We will take a close look at the hair during the consultation and figure out what we need to do to get as close to the desired result without damaging the hair.  It is at this time when we’ll ask the client their past history.  whilst at the same time looking and feeling for indications of damage. If we see any sort of banding, we know some sort chemical affected the hair.  It’s a pretty simple fact, hair grows approximately 1/2 inch a month.  If there is a any sort of line of demarcation. We know there was something “done” to the hair,  and we can tell when it happened by how far it is away from the scalp.  When we ask the client why this band exists, they can’t give a reason.  When we’d tell them that something had to be put in their hair to create this band they will not admit to anything.  To be fair with so many over the counter products these days misleading the consumer it is possible that they were unaware the product used would cause this issue.  In some cases one would repeatedly ask the question and they’ll repeatedly plead their innocence/ignorance. stale mate helps no one!

The main thing not to forget is why the client is sitting in front of you.What can you do for her! The client, service, consultation, listening, honesty, humility, staff training and continued Education updates for all staff.

In some cases after a consultation it is ok to suggest that giving the hair a break from chemical service is the only way forward. If they will not commit to this. Then take my advise stop!

If a clients has hair that is really badly done. Over processed damaged beyond help. Unless they want to listen to you take your advise. If you don’t feel that you can improve on this. If it will not be an advert for you.Then why would you get involved it’s ok to say No!

If it’s is not going to be a good advert for you. Not going to be representative of your talent and ability.

Why get involved?

Consider this. Badly done over processed hair. As soon as you agree to fix it you are taking responsibility for all that has been done in the past! Consider is it worth it! If you decide to take this on them make them sign a client waive release form.

As a stylist consider are you fixing this. Because you can or do you have something to prove is this. I can do! Or EGO driven.

For me having boundaries being able to say No is Ok it’s honest it’s real it’s professional!

Friendly welcoming but professional

Is this possible you may ask your self ye sit did and it’s key to success. For it makes your client feel special wanted important. Now you don’t have to be all gushy nor false. It’s more about keeping a conversation real and about them.

That being said sharing some of your own life is also ok just not that did you  have a nice week end are you going on Holiday stuff!!!

It’s all about three things to remember about your clients people places things. listen to what they tell you take it in remember key things work life family it show you care and do listen.

Keeping it professional that is giving sound advise not bowing to silly demands those boundaries established are still key. So for example when they re approach the subject of cutting their husbands hair by stroking your ego saying how good you are . Thank them remind them that you don’t do guys hair. but say nice try though! I would always say i don’t enjoy male company however nice they are!

Remember key points about last hair do ultimate goal. If in doubt keep notes review before they arrive.

Its ok still shows you care. you are building trust a relationship key to client retention recommendation and ones sanity!

I hope that this will inspire some to take that leap to control your own future! standards and professional approach to hair dressing Mike B2MR

 

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