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The Changing face of the hair industry. Can you keep up?


Back2myroots : A place to share thoughts and grow idea’s. B2MR

The Changing face of the hair industry. Can you keep up? Are you ready and on the ball?

Owning a salon. Working in a salon being a part of a team. Maybe your renting a chair in a salon have your own business?  Maybe your a small freelancer working from a home salon business. A mobile stylist. 

All of these are totally respectable avenues to explore within out industry. Over the past years thing have changed hugely. economic challenges the way business is carried out. Seasonal trends. The demands on salon owners and stylist to produce. We have responsibility to our selves our work mates our clients to have a full understanding of all matters relating to health and safety. The legislation governing the safe use and indeed disposal of products keep up to date books and records having qualification, certification and licenses.

On top of this new products . New chemistry . New claim’s are they safe ? We have a duty to find out! New techniques, the challenges of running owning managing a business managing people if quite a lot to deal with.  How do you? Then there is finding time to reflect on. The direction you and your business are going in. Remembering why your in business, what was your vision? What is your goal? The service you offer the standard of work being done. What ever your business model. How often do you take the time to reflect on any of these topic’s in an honest reflective manner?  Do you take the time to discuss new idea’s and ways forward with your staff? do you encourage innovative thinking collaboration creative thinking.

We have to find time take the time to explore avenues to offer help advise guidance.Training up grades,staying current with all aspects of our career and business. Here a few links to check out.

http://www.doubleyoursalonsales.com/                             

Keeping up with education in our chosen field is so important. Education creates excitement because there is always something new to learn. lose the passion lose the drive. become less motivated. Education keeps you connected product knowledge is a must nowadays. Clients want to know that the ingredients and formulations are safe and what we recommending for them to use will work and be value for money. We as stylist need to know cause effect understand what we are using and why.We have to question not knowing is not a satisfactory  excuse for error!


Social Media: LinkedIn, Facebook. Twitter. Stumbled upon ,Digg it’ All great tools and  examples of sites that help us connect with others .Those who  inspire us, share what works and doesn’t work. Blog site where people share thoughts views opinions reviews. P
rofessional groups and bodies always good to be apart of Linked In is a great place to share and build a business profile.

We have to be aware and have an understanding of changes in the law and regulations pertaining to our profession Now I’m curious to learn more so. I’m not putting anyone (client, work mates and myself) in danger. Just because one is certified in a new technique it does not mean we have the full picture and trust what we are told as truth set in stone! 

Law’s and regulation are in constant change the information we are given on products how they work and indeed the effects that that can cause are not always clear but the burden to ask the right questions is on us their are no excuses for not knowing or understanding.With a little time and patient we can research products read reviews get full insight into the good and bad what works and maybe what does not the more we as stylist share net work and connect the stronger we become its part of giving back sharing your experience strengths. It is my personal belief that if we know something but don’t share it pass it on then it’s a total waste!

I try to share to promote and sometimes pass on warnings . I try to communicate with others in our industry and to this ends in the space of 6 months an now net working all over the world with other like minded people in our industry. At the end of the day it’s up to you what do you want are you prepared to make the changes needed to stay in the now? Its your journey your adventure!

A topic has arisen that is a follow on from my earlier posting ownership management chair rental. It’s how we look at salary commission based earning or Chair rental. What is a fair rate? What is a fair way to compensate salon owner and stylist ? Without causing decent  or work place break down creating unwanted issues. For the most part stylists after training will move around a few times trying to find a fit a work place that allows them to build up a good client base a place they can earn what they see is a good wage.

In many cases as time goes bye and experience is gained and our stylist starts to get busier bring in more money to the salon. As this happens resentment can set in with regard to ratio of pay to turnover. How can this be prevented? What are the signs of an unhappy Staff! In many cases the staff room gossip signs of apathy lateness. Work standard dropping standard of service suffering.

Most stylist will think about and see things that exist within their work bubble a simple world of I do my clients. They pay X at the end of the day i have brought in X and sold Y yet my take home pay is only 1/2 an X and that’s before i pay Tax, I do all the work it’s not fair my boss should get so much after all what do they do!!

How does or how can commission work?

Commission can be mixture of guaranteed basic and commission targets as a productivity incentive or just commission. What is fair? Well of course as we get busier more established build our client base we can earn more on a regular bases but the thresholds will always be  how many clients can we do how much do we charge whilst maintaining standards and service! It is a natural progression for stylist to look to get a bigger cut of the pie choices start your own business not easier or look at chair rental.

This gets interesting chair rental was when it first came out was quite visionary a stylist pays to rent a chair a space pays X per month and runs a small business within a business. Of course the down side is having to pay that rent whether you are busy or not! having to keep books pay your own tax. stock appointments you are your own little self employed Business. As an evolution of this a new chair rental business scenario has come to my attention.

A stylist rents a chair for a monthly fixed fee but also pays a percentage of their take to the salon owner. Hum! for this the owner provides salon reception sales support motivation marketing skills sounds good its seem’s to be a blend between commission based and self employed. But lets look at this with some bogus numbers.

Lets say our stylist is busy and turns over £1000.00 per week

£1000.00 x 4 = £ 4000.00 Month 50% commission  stylist earns £2000.00pre tax

Now lets look at chair rental 

£1000.00 x4 = £ 4000.00 lets say chair rental £800.00 month  stylist take £3200.00 out of this they have to pay all expenses and Tax, insurance, stock assistance, everything. but the larger take is appealing.

Now chair rental and commission split

£1000.00 x4 = £ 4000.00  then chair rental £ 800.00 month share of commission 50% 50% splits so our £ 4000.00 a month less £800.00 = £ 3200.00 divided x 2 = £1600.00

This would be £1600.00 for the stylist. £ 2400.00 salon owner.

Although the stylist our first example left the salon that was paying commission for a better deal more control a bigger piece of the pie. The down side is booking keeping paying tax keeping accounts. From a Stylist point of view strait chair rental is the best deal but involves a lot more work and commitment from a stylist it’s time to grow up and take responsibility for your self your actions.The example that seems to offer the worst deal from a stylist point of view is rental and turnover split! For this to work the split has to be less on the turnover  to make it as appealing as just chair rental the split would have to be Rent + 25% take fro the salon owner.

By nature Stylist will always want to move on find a place where they feel they are making a fair wage for there skill,  they will always feel they are working making money for the boss or owner it’s natural not always realistic given the costs of doing business. In closing I think it is because of the above options many choose to become home based or mobile stylist.

I do however think that there is a fair balance that affords both salon owners and stylist  away of coming together to work and create a successful business that provides for all the key is communication honesty, discussing goals oh and not being greedy yep being fair you need each other .I hope this is helpful to all those trying to work out a career or business Move. None of the above take into account charging VAT and keeping records and paying revenue for this said Tax. you are in essence a tax collector this Money should be put to one side.

Mike. B2MR


 

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In salon training education product updates.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

The question asked is: What are the benefits of education up dates and product knowledge sessions to the salon? Are they worth while or a waste of time?

How much time and energy should be put into staff training skill up dates product knowledge certification?Do you as salon  stay on top of this? Do you staff support and attend up dates. Does for staff request them? How do you decide if training and product knowledge classes are of benefit.

First and foremost you have to lead by example: That being suggest or plant the idea you will always have an element of staff that have heard it all before and know everything or at least think they do! I would suggest that you encourage and give good reason why this things are useful. What points could you give to justify.

*Products constantly changing.

*Dangers of not using products correctly or understanding chemistry.

*Wastage in the salon,.

*Product knowledge with regard to retail sales.

*Up dating re fresher of skills and techniques.

*Team building good exercise.

*Show’s a client you care.

When are these best organised in the salon well of course you want to cause as little disruption as possible but sometime’s they can be better for a few hours on an arranged quiet morning. Again clients wanting to book can be advised that we are closed for a few hours that day for training up date. for the most part they like an understand this it show commitment and investment in training all good PR!

Evening work well if all the staff are on board. The same as model nights or staff hair nights staff get to do each others hair or as group you practice and share thoughts views techniques sharing team building.

What role can your distributor or the manufacturer play in this. The answer should be a key one many of the bigger colour companies will have a team of educators who work for them going to salons for product classes and colour education up dates. They should be free but some times it’s dependant on the volume of product you buy. It might also be dependant on whether you buy direct or use a distributor, either way you should get education support. Building a good relationship with a colour educator is a great idea as a source of future knowledge and someone to be able to ask questions if an issues arrises the same applies to the  relationship with your sales person or colour rep.

These up dates are really important because colour chemistry does change and we stylist can develop bad habits short cuts. From a salon point of view it show’s the manufacturer that you care about the products and are truly professionals in how you work and what you produce.

Maybe you have  staff member who is an educator for a company.This involves evening classes at external salons doing preparation before hair shows and can lead to platform work all great for salon profile. Maybe as a salon or team you want to get into some competition work again this is a great way to start bonding team building. Having these up dates can also lead to invites to colour launches and show’s or maybe attendance at manufacturer training academy to gain certification and qualification at certain level or for certain techniques [such as colour correction]

This type of training and skill update is great for salon profile and is also great on a CV for stylists.

Those staff member who have attended all this before remind them that so have you. remind them it’s about sharing and giving being a team player giving back to the younger members of staff sharing experience! yes play to that ‘EGO’ chances are they are the ones who really need to attend the up date.

All of these type of event encourage team communication. Creative thinking and who know’s maybe some collaboration either on a model or just in the salon in general.  Always a challenge but always so worth while. Never forget the trade show’s competitions even fashion event that are always on. An evening or day out at an industry related event.

Written as someone who was the colour company educator and platform artist.The guy who comes in and shares. Yes written from experience. and a passion to educate and help raise standards. Mike B2MR

 

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The hair salon Control or collaboration.


Back2myroots : A place to share thoughts and grow idea’s. B2MR.

Management leadership and control Or Collaboration. In the Salon and training facilities:

Certainly not a normal topic for hair related blog but one worthy of discussion and one that may well be of interest to you and your team.

Why a topic an leadership management and collaboration ? Well i think that it’s a very relevant topic to look at. One that can and does get ignored.One that can play a role to successful team building encouraging  creative and innovative thinking and sharing of idea’s in the salon.

At this time I might suggest that the ‘Collaborative thinking’ suggested in this topic could so easily be employed by. Colleges. Academy’s and the Salon’s. To better the. Student. Apprentice and trainee experience of our industry. Creative innovative thinking!

The hair salon it’s our theatre:

What is the salon but a stage what are we but player’s in a play.The play being the unscripted play called ‘The salon today’. This scenario played out daily staring the staff and clients. These unscripted scene’s play out daily evolving as the interaction between client and stylist take place. Entertaining, challenging, rewarding, sometimes thought provoking. What ever the case always different. As the day progresses so does the play some of the cast change be that stylist or clients but the play must go on.

On occasion this this rhythm this natural flow can break down or be interrupted. By an out side force or influence. This can be very disturbing normally caused when some one is trying to hard to be the director and producer. In this instance maybe an over zealous manager maybe an owner who likes to have tight control over the salon and how it runs.

Leadership and management: I believe very important and do contribute to making a salon or spa run more efficiently but this power in the wrong hands can and will cause issue or problems. Good management and indeed leadership occurs when support is given to others providing them with the tools and or environment to do and indeed deliver great service. This becomes hindered when the motivation is not selfless.

Team or group meetings:

How often do you have team meetings? Idea’s are kicked around plans put in place for change and or improvement. How often is the right praise or recognition given to the right person? Appreciation, thanks, reward, incentive.

Some times as managers and owners we forget that it takes many small parts to make the big part work. Some times as manager and or department heads we can fail! How? Because we cannot let go we have to have control we have to be seen as the one holding everything together. We want and need constant approval and recognition for all that is achieved. This does not lend to a good working environment. It’s to ‘controlling’

Control or collaboration:

It takes a much braver person with a bigger vision to encourage collaboration for this means letting go of the rein’s! Collaboration creates ’empowerment’ improves problem solving increases creativity encourages innovation. Why are so many business’s afraid of it? The short answer is that collaborations dangerous! Collaboration relives one’s immediate control. scary ha! This may well sound quite threatening to some owners and managers. Maybe we can look at some reason as to why!

Collaboration to me is: 

A sharing of thoughts visions idea’s. It’s encourages us to step out side of our comfort zone look beyond our own expertise. For this to really work a certain level of ambiguity has to be accepted by all.

The letting go of ‘control’ comes in to play, because for collaboration to work hierarchy has to put to the side. An approach of ‘tribe of doing things’ needs to move in and ‘chief of all answers’ needs to step down ! This should open the doors for ‘thinking together’ problem solving taking action.Talk is not enough!!

Collaboration really only works. When there has to be a flow of all information dialogue and so progress between the group or team. This might be hard for some but it’s key to the team and so to the ‘collaborative thinking process’. Some times conflict can happen this has to be addressed it cannot be ignored. Avoiding it indicates that you don’t know how to fight or stand up effectively. Trade off and compromise skills to learn and employ.

Collaboration: Happens on top of or out side of normal work. It takes commitment it can at times seam  overwhelming and stressful. Sometimes we here the term ‘Oh things would be so much better if we could just collaborate a little more’  But really it’s not that easy. how often is it put into practice?

Collaboration is about friction debate forging of new idea’s and ways to work better together.Owners and managers need to do more than just tell others what to do they have to listen, team members have to have a voice and use it!  You cannot just point out. ‘hey that’s broken’ and walk away! It has to be fixed. The fear is by many. That an opinion will be asked for! When given this opinion must be listened to.

This thinking may well not be right for all. ‘Leadership’ Is to bring this change about. One of direction and focus supported by and with ‘Followership’. The supporting team.’Collaborating together to bring about change and innovation. These efforts should be judged on out come. They offer no reward for’ Individual merit for effort! letting go of preconceived idea’s. All working together for the common good.

Collaboration. Innovation. Creative thinking.All growing together  create solution get past the problem ask the question ‘How’ the rest follows.

It has been intentional to use the same pictures in some case twice it an example of how we can repeat. How easy it is to have the same discussion and little or no action.

If you as an owner and your team are ready for a challenge one that takes commitment and hard work but offers full support to you  and your team to grow your business and deal with the many issues that arise you might be ready to take a look at the passionate team at ‘Salon success’ and all the experience they can offer you. The  many way’s they can show and help you to get the very best from your business.

Mike B2MR

 

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The hair salon: The experience business


Back2myroots : A place to share thoughts and grow idea’s. B2MR

What is the hair salon or Spa? What business are we in? What is it we are selling or producing? Yes it’s. Hair cutting or colouring or a variety of the many services we offer as a salon or spa. Consider this we are really selling or providing an experience.Oh and we are the product that makes this happen.

Lets take a look at this together:

We are in the business of pamperingDo you think your client comes to you wanting expecting the same as last time! NO! They trust you. They come to you because they like you. How easy it is to forget that we have the power the skill the knowledge to make them feel special look great.it’s so easy to get complacent.

Where does this all stem from the Consultation. Our time to review past styles and looks and suggest the new! The upgrade! That shared suggestion of a new colour a new look. It shows you care ! It’s not selling. It advising it’s what you me we are paid for ‘expertise’.

This process of taking the time to talk and assess with your client should happen every time they come for an appointment. Not only with new clients and then on odd times there after. We are constantly looking for and indeed advertise for new clients: Did you know that on average over 50% of new clients to a salon never return for a second visit! Maybe just maybe we need to look at this! Maybe we need to do something differently or make some changes.

For change to happen:

How do we make change happen, what do we need? Firstly we need to know that if nothing changes if we keep doing the same old thing we get the same old results! Change is scary change is challenging! How about change is exciting. No one likes change it takes us out side our comfort zone. However scary it is such a positive move to make to reassess goals and vision to take control. To honestly look at what you can do differently where those weaknesses might be.

Have a goal as a salon to keep as many new clients as possible  look at what you do what you offer and how you perform. The service.That consultation. The salon and indeed staff image the atmosphere. The right team with the same vision on the right tracks!

An example of change.

Last week i gave my wife a new cut and colour. I gave her a lesson in styling the new look. I gave her  a brush. Today she was doing her hair ad i suggested that for the new look to work she had to make  a change! If she intended on styling her hair the way it was before then it would not look any different. For change to happen she had to change the way she was styling her hair! She laughed and agreed but it’s not easy she said! True but nothing is unless you practice you get out what you put in! I re did her hair for her and suggested she practice doing things differently! Thus making change happen. Lesson change is not easy!

Asking for help. Doing research.

It takes a bigger person to ask for help than to just muddle along. Expecting different results without making any change. Admitting to ones self that change is needed and that it might well take some time commitment and work. But know this every thing is possible. With time patients and willingness for change to happen.

The key’s:

Creative thinking:

Innovative thinking:

Collaboration with staff and or team mates:

Communication:

Commitment to the process:

Mike B2MR

 

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Hairdressing Training. Academy. College’s. In salon.


Welcome to BACK2MYROOTS B2MR:

 

 

                    Training your team home or away?

A much discussed topic. A subject with so many choices. How does someone make a choice of best path to get well trained. make those right career decisions.

As a Salon owner or manager. How do you decide the best way to train and attract new staff and offer them the best training one that will benefit both the salon and potential trainee.

As someone with a focus on self employment maybe home based business. Maybe your mobile freelance or chair renter,

How do you decide on the best place to train and up date those skills stay current and up to date with products techniques and all matters pertaining to our industry.

With so many Academy’s. Colleges. Hairdressing Schools. How do you the salon compete to get apprentice’s and trainee’s?

These institutions especially the private enterprises are designed to teach but more importantly to them  they are a business and so they have to make money. They do this by charging the students and charging the models a perfect equation. They also get discount from the large colour Companies to promote their products.

 

 As stated a Contentious subject.

The standards taught in many of these establishments can and does vary considerable many of the tutors left salon work for personal reason then decide to teach what they know. My question is did they ever really it make it the salon ! Do they really care or is it just a job with the title Teacher!!

student trainee's young stylist need support

My experience with Colleges and Academy’s has been rather dulled by lack of commitment attitude poor standard lack of knowledge. They have just been doing the same thing term after term year after year and are out of touch with reality and products. How they work they don’t prepare their students for the real world they leave college with a huge attitude fake it till you make it.  Newly qualified and think they know it all the reality is they have very little salon real life experience need help extra training not that employable. [ oh but they do have NVQ level 2]

I am aware that many who teach are very committed and that hands are tied by legislation and paper work. Passion commitment must be instilled in these young creative minds.  Bodies such a HABIA do and offer so much but always they are limited by funding and so staffing Ideally they should be regional however good a travelling road show is, how exciting and creative and talented they stylist’s and educator’s there is only so much they can do at an event! it not enough.

http://www.habia.org/

 

As a home based business or mobile stylist if qualified you owe it to your self and your clients to keep your self current up dated and educated stay current. If your goal is to become self employed or mobile then just as important to seek out the best training possible and commit to up dates training days. Working alone can be very lonely and uninspired so keeping in contact with fellow stylists is key to success. Look at what training update your local distributor is putting on take advantage of courses being run.

As a Salon owner/manager you owe it to yourself your salon and staff to offer the very best standard of education service half in salon with days release or do you take it as a salon owner to build and train your team this takes work and commitment can be so rewarding to both you staff and clients alike. Your other option being day release farming the training out an option but leaves little control of skill or knowledge being taught or eventual standard.

 

To train your own team takes planning hard work commitment but the rewards are huge, so lets take a look at how huge a task is it to train in house.

Planning this coming up with syllabus a realistic time frame to cover all the topic’s to cover all the different skills and tasks to reach the various levels of NVQ qualification.

Having a schedule that works for the salon in the salon for both staff and trainee and Clients, yes get clients involved they are a great source for models and encouragement Remember this is a two way commitment you get the new enthusiastic willing to learn trainee who wants to learn works hard for your part you have to train a share knowledge educate and are responsible to train this person to the highest of standards.

 

I would suggest targets laid out and agreed upon as training standard to be agreed by all parties laid out weekly, monthly with reviews along the way.

For the help the staff get in the Salon they have to be committed to be part of this exercise to share knowledge, educate to be part of this salon experience part of building the team.

 

 

Staff should commit to model nights if any given stylist has a skill or is more qualified in any given field [e.g maybe hair colour] then use this encourage staff to do training updates to get involved as Educators platform artists do in house and out source training.

 

All of this is great for business staff talk to clients clients share with friends and family that their salon do so much on the education front.

 

Have clear goals and standards cutting you have to teach the student has to master basic’s before moving on every one learns at a different pace but clear defined levels to ability to achieve should be laid out and agreed upon.

The same should be said for colour and perming. note that with these two subjects both carry great deal of technical information that must be learned chemistry and understanding as well as safety.

 

The hands on application of product the mixing the timing it goes on and on.

the good news is there is a wealth of information available to us either on line or books that can be purchased to build up a library of knowledge and place of resource,

As we know as hairdressers we don’t like study or reading but to succeed knowledge and education are key.

 

 

 

 

 

 

 Examples of the art of hair colouring real hair colourd to look natural from very blonde.

            

      Below Example of colour match for the pre coloured hair extension:

 

 

                                            The Team building 

This exercise of getting qualified staff involved in training also deals with problems of not sharing being  a team player issues of EGO a thing that is prevalent with us stylist.

 

This ego issue can also become an issue when self employed it’s a natural way we can convince our selves that we are good enough know enough not to bother with up dates  a dangerous path to allow ourselves to go down it will eventually effect business and client retention be honest with your self  stay connected with other stylists.

 

In case of ego it’s a safety barrier we project to hide insecurity or lack of knowledge and or skill so the in salon training helps with these issues.

The incentive for qualified staff involvement could be the salon contributing to training events partially or fully encourage all levels of  entering competition both for the individual and for the salon.

 

 

All of the above is possible not over night but over time the rewards are huge both in time and money not to mention how proud you will feel when that kid you took in is a busy successful fully booked stylist on the salon floor.

Nothing is easy this all takes lots of planning it will have its pitfalls and challenges but its a journey an adventure you and your staff your team can take together.

Do not get lazy and abuse this agreement as cheap labor it does and will come back on you and ultimately damage your Business and staff relations.

 

For my part with many years and a great deal of experience I would be happy to work with any one thinking of embarking on this in house training scheme.

 

 

 

With so many options and choices when it comes to training and updating skills  how do you decide where to get the best training the best value for money?

I think any newly qualified stylist should think very carefully about going directly from college into any self employed homes based situation.Get some salon experience.Some client experience. Some service experience. some team commitment.

 

Option’s. Through your distributor and in conjunction with one of the major professional companies?

Is it courses seminar’s

Saving money for ticket’s to go see the odd platform artist.

Maybe you just don’t bother you know it all you know enough many stylist have this view done my training don’t need any more.

 

We should never stop learning and challenging our selves and their are so many avenues to explore not just your hands on skills

What direction would you like to see your career going in.

Platform work, Artistic team member, Technical educator, Salon owner, Teacher, maybe your passion is competition work, maybe something more down to earth successful and busy we all have different goals dreams aspirations.

 

 

 

What ever it is with help you we can only improve with help and sharing experience with each other

with so many products on the market offering new improved chemistry we must have the knowledge and understanding of them to decide if they are what we want do what we require.

In this economy the challenges of building up a successful clientele are more demanding. We have to have a edge we have to be able to justify why what we offer what we do is much better that that home colour application we have to be able to explain why.

We have to have the people skills . The service skills .The consultation skills . The communication skills,

do you have all these are you at your best all the time?

When we see in the new’s for the most part people rate happiness as 5.4 that’s plain sad is your glass half full or half empty we are in the business of filling that glass of helping people feel and look better

can you do you do that?

 

I have spent many years having lots of training my goal is to share that with others who would like to learn and share my experience both technical hands on . But also the personal.The people skills. The salon skills. Those things that make clients want to come back the things that make the salon run smoothly a great place to work create and have fun yes fun  hairdressing has to be fun!!

 

So often we get lost in just trying to busy you should not have to try! If you are on top of your game doing a great job being creative offering great service  you should not have to worry about that appointment book your client retention and so your pay packet.

 

Having the Skill the knowledge being up to date with products both for professional salon use and retail recommendation , Having an understanding of how over the counter colour works being able to explain this to clients all key to that success. having your NVQ qualification is a great start but it is not enough it’s a starting place a foundation from which to grow

Having a salon  but not staying current not inspiring your team will in the end lead to decent.thinking your busy enough and know everything is frankly dangerous and driven by ‘EGO ‘not a healthy place to be.

This is not a lecture just some honest sharing  some insight from many years in our ever changing ever challenging industry it is driven from wanting to share wanting to see the standards be high remain

high for us all to be professional creative and passionate about our work our profession what is a huge chunk of our lives.

interested lets chat and take a journey together many ways to connect.  The ways you can learn to stop looking for new clients and cherish the ones you have.  It is a fact that 50% of new clients to a salon never return thats’ a great deal of lost business.

A long article but so much to discuss.

 

Mike B2MR    http://www.back2myroots.co.uk/

 

 

 

 
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Posted by on July 12, 2011 in Ammonia free natural hair colour, Avantgarde hair, Beauty hair salon, Beauty hair style, Beauty tips, Blonde, Blonde highlights, Bridal hair, Bridal updo looks, brunette to Blonde, chemical reactions, Classic Chinion. The laws of colour, Colour correction, colour wheel laws of colour, colouring Grey hair, corrective colour chart, corrective hair colour charts, Creative Hair cuts, Foaming hair colour, freelance Mobile hair stylists, French Pleat, Full head hair bleach and tone, grey hair issues, Hair and style, hair chemistry, Hair Colour, hair colour education, Hair colour techniques, hair colour trends, hair colouring lift deposit, Hair Cuts, Hair cutting, hair cutting style, Hair cutting technique, hair cutting techniques, HAIR DRESSING INDUSTRY, TIPS TRICKS, THOUGHTS,, hair dressing training, Hair dressing training mentoring, Hair lift and deposit, Hair salon chair rental, Hair salon consultation, Hair salon service sales., Hair salon service's, Hair structure and Ph chart, Hair style, Hair style crative colour techniques, Hair stylist consultation, Hair Stylist standards, hair up/do formal, Hairdressing, hairdressing business, Hairdressing colour style trends, hairdressing education, hairstyle, home hair colour, Keratin hair relaxer, Lifting Dark hair with High lift colour, Lifting natural dark and warm hair shades, Metallic salts, Multi tonal low lights, Natural Blonde. want it!, natural level 7 to 9 blonde, Ombre hair colour, Razor cut is cutting edge, REDS HOT AND COLD, Solid hair colour going lighter, That special Day make it so!, The colour wheel, The Hair Salon, up do'd, Wedding day hair

 

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The hair salon growing your business. client retention.


Welcome to BACK2MYROOTS B2MR:

Regular postings of fresh new topic’s

 

As Salon owner’s and Manager Stylist’s.

We all have one major things in Common. Do you know what that is ? We all work in the service Industry. It is our job to offer the highest standards of. Service and Consultation.

This is a team effort an experience that starts as the client walks through the door and is greeted by receptionist and salon assistance. As stylists to offer the best advise supported by knowledge and skill.

On going training product knowledge updates are all key factors to staying current and on the cutting edge of our industry.

 

It is a know fact. That 50% of clients that visit a salon for the first time do not return! Why is this? What is going wrong? We all spend so much time money and energy trying to get new business. We forget about the existing business. We forget to live in the now! Striving and Trying to build up a strong clientele. But constantly driven to look for new clients new ways to attract clients.

We need to take an honest look at what is going wrong. This has to be done both as. A Salon as a team and as an individual.

 

 

Clients leave for many reason’s. Poor service. Bad job. Personality issues. Pricing. Oh and a friend telling them about the new wonder salon down the road. That being everything yours is not!

 

In all of the above instances the only one person who cannot be blamed is. The client. It is our job to cherish care and build up a trusting honest relationship. One that comes for giving the ultimate service.

Change improvements. Salon service. Image. Increased business all possible but it does take. Hard work, Humility, Honesty and caring.

 

 

Here is a little personal reflection. But it get’s a point home.

 

I recently lost my dear life friend my dog Zip. Stay with me there is a point to this! He was almost 10 years old. 3 years ago we moved to the Uk from Canada leaving my clients and hair business behind.

 

I have stayed in touch with many of my clients will still chat stay connected. It’s easy! How? With so many Media tools available to us. Well I learned a huge lesson in Zip’s passing sad as it was. How loved and how many clients remembered him. The salon. The service. So many postings with messages from people who’s hair I have not done for three years. But they still care they still remember the time we spent together.  They left message s reflecting on this time spent. Why? Because they wanted to. Because they cared. Because we had built up relationships still strong today.

 

 

Service Consultation the key.

We get so wrapped up in booking. Being busy. Fitting in as many clients as possible. That we forget that the person that client in the chair is the most important thing. Think less about the money more about the service for one takes care of the other.

Look after that client give the most attentive service make them feel special she will tell friend and so it builds.

Easy just repeat the same system over and over treat every client the same every time as if it were a first visit and they are really special. Fool proof!

Service .Consultation. Communication. Professional product advise. note not sales advise educate the product it will sell it self.

 

Do you take the time to really listen and give honest advise?

Would you suggest a different look ? If what was being requested would not look good?

Would you suggest not doing a chemical process if you thought condition to poor?

Would you stay late working with a client until happy?

Have boundaries a 15 min rule for lateness no exception ! why it’s easy the knock on effect over the day creates you running late others being effected.

You see both clients and us as stylist have to be accountable for our actions. Make a decision live with the consequences. Mutual respect. Open lines of communication.

Give sound solid honest advise even if it’s not what the clients wants to hear. Do not take on work that is not represent your own high standards and explain why?

More to follow on this topic but enough to digest for now.

For further places to research on going help and advise some very useful links below online support program for you your salon and team.

Some useful tools.

 

 

 

 

 

As always  hope this is useful and is useful food for thought and personal growth.Mike B2MR

 
Comments Off on The hair salon growing your business. client retention.

Posted by on July 8, 2011 in Ammonia free natural hair colour, Avantgarde hair, Beauty hair salon, Beauty hair style, Beauty tips, Blonde, Blonde highlights, Bridal hair, Bridal updo looks, brunette to Blonde, chemical reactions, Classic Chinion. The laws of colour, Colour correction, colour wheel laws of colour, colouring Grey hair, corrective colour chart, corrective hair colour charts, Creative Hair cuts, Foaming hair colour, freelance Mobile hair stylists, French Pleat, Full head hair bleach and tone, grey hair issues, Hair and style, hair chemistry, Hair Colour, hair colour education, Hair colour techniques, hair colour trends, hair colouring lift deposit, Hair Cuts, Hair cutting, hair cutting style, Hair cutting technique, hair cutting techniques, HAIR DRESSING INDUSTRY, TIPS TRICKS, THOUGHTS,, hair dressing training, Hair dressing training mentoring, Hair lift and deposit, Hair salon chair rental, Hair salon consultation, Hair salon service sales., Hair salon service's, Hair structure and Ph chart, Hair style, Hair style crative colour techniques, Hair stylist consultation, Hair Stylist standards, hair up/do formal, Hairdressing, hairdressing business, Hairdressing colour style trends, hairdressing education, hairstyle, home hair colour, Keratin hair relaxer, Lifting Dark hair with High lift colour, Lifting natural dark and warm hair shades, Metallic salts, Multi tonal low lights, Natural Blonde. want it!, natural level 7 to 9 blonde, Ombre hair colour, Razor cut is cutting edge, REDS HOT AND COLD, Solid hair colour going lighter, That special Day make it so!, The colour wheel, The Hair Salon, up do'd, Wedding day hair

 

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Hair salon service and up sales


I am working on an article to cover this topic of up sales and why many stylist’s struggle with the concept of offer advising on other salon services.know as up selling.

Dare to push the envelope

 
Comments Off on Hair salon service and up sales

Posted by on June 29, 2011 in Beauty hair salon

 

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