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Tag Archives: team work

Challenging times in the hair salon.


Back2myroots : A place to share thoughts and grow idea’s. B2MR

These days knowing how to cut hair. Colour or dye hair is not enough to succeed!

The hair salon for so long classed as a safe little to no risk business. Everyone will always need a haircut. low overheads and good profit margins. But not any more to owning a salon, being good with people being a good all rounder is not enough. These are challenging times and more and more we hear about struggles. We hear stylist and owners questioning what used to work does not any more. Clients have the ability to look for the best deals and discounts.This questions customer loyalty and client retention. Stylist want more than just a basic wage.Young stylist leave college with such high wage expectation newly qualified they think they know everything and world is their oyster!!!!

Product’s many have improved some are misleading and dangerous. As professional we have to make and hold some of the manufactures to account. They have to be more transparent about product content and any possible health implications. Insurance, liability, health safety. tax, licenses. Is it all worth it?

 http://www.ewg.org/hair-straighteners/our-report/hair-straighteners-that-hide-formaldehyde/ 

The global shift  in economies has touched every one for many created fear and a longing for the good old days. I feel that although things are tuff and everyone is sailing in unchartered waters, the true professionals the ones who can embrace change will come through these hard time stronger and better equipped for the future. Change is scary but it’s also positive. Innovative thinking staff collaboration, creativity. These are the future.

These  standards and etching have to start at grass roots in the college and academy with the young apprentice encourage that wanting to question and lean that need for answers. That passion this will only come when standards are raised by those running and teaching in these institutions. The future is training up the stylists of tomorrow and making sure they have product awareness and are ready to question and demand answers. Salons teams have to be on the right and the same tracks to succeed.

Salon owners have to realise that discounting is very short sighted it’s a game when salons in any area start the discount game all business suffers. Service, skill, creativity, honest, communication, value for money these are the keys to success. Having a strong and focused team all working together. Work together share the rewards together.  

Working on line has taught me just how many industry passionate motivated professionals there are who really try to make a difference. Who are willing to share their views experience and opinions.To reach out and support others. Raise questions ,look deeper than the surface

How ever tuff things are for you and your business it will get better it can better. Reach out for help an support think out side the box. Challenges are how we grow and get stronger we are in the business after all of solving problems and correcting wrongs!

We have to embrace this changing world and all the issues that we face in our business. We have to communicate and net work We have to seek out others to share views with ask for professional help .Most importantly remember why you came into this industry what was your vision? Has it changed? Does it need to change? Change and the challenges it presents  are positive.

Mike B2MR


 

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Collaboration sharing communication in hairdressing


 Welcome to BACK2MYROOTS B2MR 

Regular postings of fresh new topic’s.  A place to share. Thoughts post comments, idea’s. On matters relating to hair colouring, skill and techniques and anything industry related.

                          Any thing is possible you just need vision

It’s is my hope my goal that. Through this web site, blog postings and working on networking with other like minded industry professional we can work together to make a difference. Connecting through Linked-In sharing thoughts comments and topic’s with the two groups those being.

                               The Professional hairdresser knowledge net work.

                http://www.linkedin.com/groups?mostPopular=&gid=3162242

By using. A variety of social outlets and media groups my goal is to make connection enabling me to share my experience and knowledge.

To be given a platform to help improve the quality of service and raise the standards for both individuals and businesses alike.

To work with a companies who see education as a tool to promote sales, increase business and awareness. Whilst raising the standards and skills of all professional stylist’s 

There are many tools available to us all. Mentoring books designed to offer constructive help and advise. We all of us have a journey and life experience to share with a very varied back ground in our industry I am fortunate enough to have experienced many different aspect of the hairdressing industry. I continue to search for ways to share. to work with others on educational, mentoring and support material. That can be made available to both salons, stylists and trainee’s.

It is my firm belief that the keys to success for the individuals are. Education. Knowledge. Skill. 

These attributes include service skills, communication skills, consultation skills. 

A great sites for information and to net work.

                                 http://thesalonsuccessclub.ning.com/

                                                   http://www.doubleyoursalonsales.com/

                       Really interesting support material mentoring and support.

Quote /review

In writing Double Your Salon Succes, Karen Lynch shows she has a true understanding of the hairdressing world. She reveals the very essence of what makes for success by identifying the combination of service, consultation and sales that are needed to grow and be current. This book encapsulates so much of what we as stylists forget or take for granted. As Karen shares with us Pamela and Skye’s journey, she takes us on a roller coaster ride from start to finish. She reveals their struggle to make their dream a reality which is at times frustrating and emotionally upsetting and at other times exhilarating. As we read, we think “hey, that could be me; that is so right; what a great idea.” From start to finish, this book is a thought provoking and entertaining read that will leave you wanting to take the challenge to walk a new path to success.

Mike Vallance:

 


It is also being honest with your self, about who you are, what you want. How prepared you are to work to be the very best that you can be are you up for the challenge.

For a salon and business owner it is all of the above with the added challenges of handling managing staff, working with the general public, being fully focused and committed to building and maintaining a business all the challenges that will arise.

 The highs the lows the daily unexpected that will happen it’s how you deal with them that will define you reflect on you and your business.
For business support a free initial consultation and consultancy information. Check out the web page

                                                    http://www.back2myroots.co.uk/  

                   Find our Group face book page and link to follow on Twitter.

                                   https://twitter.com/#!/MikeB2MR

                   http://www.facebook.com/groups/130863906948871/

My hope is to find a number of stylist salon owners who are looking to move forward looking for advise some guidance life experience that will assist them to reach their goals and full potential.

to take a journey together that we will all learn from in ways untold from hands on skill to colour theory to service and sales staff training!  through collaboration and sharing

so many ways to communicate and be connected..

                                 sharing knowledge and information

Discover what the keys are to your success. How can i help you? can you help me? many ways to communicate connect share information. I look forward to hearing from you.sharing and growing together.

Mike B2MR


 

 

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The Hair salon service and communication


Back2myroots : A place to share thoughts and grow idea’s. B2MR

 

It is my firm that belief that in this day and age and in such competitive times the only way to increase and expand your client base is through excellence in service, communication and technical ability. This can only be done through. Education. Team work and effective leadership by those who are training new stylists and apprentices .

Service and Communication let’s take a look into a salon.

The main reason for client loss from a salon is dissatisfaction from either the service or the final result. Taking short cuts. Compromising one’s standards and professional ethics. Leading to client dissatisfaction. When a client leaves a salon unhappy how much damage can they do to your reputation?

When a client leaves happy they will recommend you to others, they will get stopped in the street. Potentially a happy client will recommend you to 5 friends who in turn have 5 friends.

Guess what an unhappy client can and will do? You got it – 5 friends will leave with them.

Having that edge!

But after building up a strong client base with strong client retention do you ever wonder why every five to six weeks you have a somewhat quiet week with not a lot booked? You start to ask yourself the question, what am I doing wrong? Am I losing my touch? Well, let’s see.

We have all had one of these. That crazy Saturday could be any day you fitted all those extra clients in. You were on a role and had a huge money day.

You call your boss and say guess what I did today. You leave work on cloud nine thinking that’s it. Every day could be like this. I really feel I have made it.

Now let’s just think about this and break it down. Was it really a success?

You took short cuts, you compromised your clients who had services booked, you kept clients waiting, you rushed through things. Guess what – you lost clients. Instead of running the show you created chaos and did not give your regular clients your full attention and service. They go else where – and yes, they go with their 5 friends. So by having a crazy busy day it cost you. Short term gain meant long term loss. The key is service. Attention to detail. Making that client feel special. Creating that special time .A memory an experience that your client will talk about and share with others.

You will never get beyond having a 5 to 6 week lull until you look beyond the quick hit money – making day. You need time for the consultation. This is your time to shine, the time that reassures your client that they are special, that you are considerate and that you understand their needs and wants. Your client sees you are prepared to take that extra time to use your knowledge to make them feel comfortable and safe in a professional’s hands. It is this service that gets you talked about and recommended.

Learning the Basics and Building on Them

We assume that if a stylist is working in a salon they have satisfied the examination board and reached a professional NVQ standard of qualification.

In so many cases students leave college with a good solid basic knowledge of the industry and newly qualified – the world is their oyster. But after a couple of years they become disillusioned. They blame the industry, the products, the salon owner or other staff but never take a look in the mirror to see the real problem.

In so many cases we like to stay with the safe option, never step outside the box or push the envelope. A certain level ability is attained and then we sit back thinking we know it all [ego takes over]. You might think – the salon has education updates and product reviews. But you think you were at the last one two years ago so why go again since you have heard it all before.

 

It is very hard to improve without admitting that you have any weaknesses or a lack of knowledge in the first place. It’s like being at school and afraid to raise your hand  because you don’t understand. You worry that your question might be seen as silly but the only foolish question is the one you don’t ask.

To truly succeed in our industry we have to learn so many different skills related  to our job. These are not always in a manual. There are some life skills and some that are taught. The key is be honest with yourself. Education and knowledge is power. Know your limits and be honest about your ability and then keep learning.

A good example of this would be to do colour correction one has to have a solid knowledge of colour – both practical and theory.

 

Ask these questions. Can it be done? Should it be done? Can I do it? 9 times out of ten correction is colour that has been messed up at home or by another semi professional stylist.

 

So the question should be will the salon benefit from this being done? Will you as the stylist benefit from doing this? If the answer is yes then question, question question! Look, touch, consult other stylist team members and then decide how to proceed.

Whilst researching information on Wella colour, I came across this review of Koloston Colour on the website. The stylist said “I used the same colour on four different clients and never got the same colour twice. You cannot trust the swatch or the colour!”

For me this highlights perfectly all the issues raised. This stylist needs to look in that mirror to understand that the starting canvas was different in each case so the same results couldn’t be expected.

what exactly is needed? Let’s look at some technical skills.

Technical Skills – Colouring

  • Fully understanding of the colour wheel and laws of colour
  • Full understanding of specific colour line in salon and full knowledge of the colour manual
  • Basic colour application, re-growth application, balancing colour and refreshing colour
  • Re-growth application on grey hair and colour balancing
  • Colouring virgin hair
  • Full head bleach application
  • Toning
  • Highlighting techniques including foil, paper, cap, freehand
  • Sectioning, formulation, mixing, timing
  • All other chemical processes including perming and straightening hair

Technical Skills – Styling

  • Understanding hair types to attain the best results
  • Cutting and advanced cutting
  • Razor cutting and free style techniques
  • Blow drying
  • Finished looks and up dos
  • Avant-garde looks
  • Full knowledge of products for salon and retail use
  • ·

For any of us to improve, like that stylist who sent in the review, we have to know honestly where are, where our strengths and weakness lie and then build on this knowledge.

Leadership

Our industry is in constant change but is sometimes criticised for lacking vision in some areas. However, there is an ever growing body of professionals that has a firm commitment to our industry, that have a passion for change to raise standards through education and sharing.

Leadership, education, and team incentives will over time and with commitment give any individual that ability to do exceptional work and to create an amazing work environment for all concerned.

Just like having certain skills or specialising in any given field be it Colouring. Cutting. Up/do wedding and event hair. Training is a skill to be learned. Maybe many of us should decide what we really want! Maybe owning and managing your salon should be enough for you if so make it the best it can be surround your self with the right people. 
Never forget that our business is built on what I call

The ‘Three R’s’ 
”Reputation. Recommendation. Retention”. 
It’s not built on that constant looking for new clients it’s looking after what you have! It’s investing in your self and your business and those around you.

Conclusion

This journey, this career, is wonderful – challenging, inspiring, and yes, hard work.

Mike B2MR

 

 

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Thoughts on that true salon experience


Offering that true salon experience

Salon service, Client retention. technical skills.

I have decided to share with you some of my thoughts on the hair industry for it has played such a huge part in my journey. I hope you find it interesting and that evokes both thought and questions.

It is my firm that belief that in this day and age and in such competitive times the only way to increase and expand your client base is through excellence in service, communication and technical ability, Knowledge.

This can only be done through education, team work, and effective leadership by those who are training new stylists.

Service and Communication

stage work education

So let’s take a look into a salon!

One of the main reason for client loss from a salon is dissatisfaction from either the service or the final result.

Taking short cuts and compromising one’s standards and professional ethics leads to client dissatisfaction.

When a client leaves a salon unhappy how much damage can they do to your reputation?

When a client leaves happy they will recommend you to others, they will get stopped in the street. Potentially a happy client will recommend you to 5 friends who in turn have 5 friends.

You are building your business on your  Communication skills. creativity. knowledge.the best way to build a loyal clientele is honesty.

Guess what an unhappy client can and will do? You got it – 5 friends will leave with them.

We have to be on top of products new techniques, we cannot only trust in what the sales rep or Manufacturer tells us.

These days we have to know and understand more than ever the chemistry of our products the effects that they can have how they will interact with other products.

The client who wants to switch from home colour to professional the women who has put henna on her hair buts wants colour.

Having that edge offering that bit more!

that empty salon

So after building up a strong client base with strong client retention do you ever wonder why every five to six weeks you have a somewhat quiet week with not a lot booked? You start to ask yourself the question, what am I doing wrong? Am I losing my touch? Well, let’s see.

We have all had one of these. That crazy Saturday could be any day you fitted all those extra clients in. You were on a role and had a huge money day.

You call your boss and say guess what I did today. You leave work on cloud nine thinking that’s it. Every day could be like this. I really feel I have made it.

Now let’s just think about this and break it down. Was it really a success?

You took short cuts, you compromised your clients who had services booked, you kept clients waiting, you rushed through things. Guess what – you lost clients.

Instead of running the show you created chaos and did not give your regular clients your full attention and service. They go else where – and yes, they go with their 5 friends.

So by having a crazy busy day it cost you. Short term gain meant long term loss. The key is service, attention to detail, and making that client feel special.

That 6 week Lull!

You will never get beyond having a 5 to 6 week lull until you look beyond the quick hit money-making day.

sitting around not good for buisness

Sitting around does not look good for business nor does it inspire clients, if your not bust get busy!

Consultation key time:

You need time for the consultation. This is your time to shine, the time that reassures your client that they are special, that you are considerate and that you understand their needs and wants. Your client sees you are prepared to take that extra time to use your knowledge to make them feel comfortable and safe in a professional’s hands. It is this service that gets you talked about and recommended.

Inspire your client get their attention gain their trust, Confidence.

Learning the Basics and Building on Them

We assume that if a stylist is working in a salon they have satisfied the examination board and reached a professional NVQ standard of qualification.

In so many cases students leave college with a good solid basic knowledge of the industry and newly qualified – the world is their oyster.

But after a couple of years they become disillusioned.

They blame the industry, the products, the salon owner or other staff but never take a look in the mirror to see the real problem.

All to often we like to stay with the safe option, never step outside the box or push the envelope. A certain level ability is attained and then we sit back thinking we know it all [ego takes over]. You might think – the salon has education updates and product reviews. But you think you were at the last one two years ago so why go again since you have heard it all before.

challenge your self and others

challenge your self on the right not easy to produce but it was a challenge for me!

It is very hard to improve without admitting that you have any weaknesses or a lack of knowledge in the first place. It’s like being at school and afraid to raise your hand  because you don’t understand. You worry that your question might be seen as silly but the only foolish question is the one you don’t ask.

To truly succeed in our industry we have to learn so many different skills related  to our job. These are not always in a manual. There are some life skills and some that are taught. The key is be honest with yourself. Education and knowledge is power. Know your limits and be honest about your ability and then keep learning.

A good example of this would be to do colour correction one has to have a solid knowledge of colour – both practical and theory.

Ask these questions. Can it be done? Should it be done? Can I do it? 9 times out of ten correction is colour that has been messed up at home or by another semi professional stylist.

So the question should be will the salon benefit from this being done? Will you as the stylist benefit from doing this? If the answer is yes then question, question question! Look, touch, consult other stylist team members and then decide how to proceed.

get creative

Challenge your self if putting hair up is an issue for you learn

Whilst researching information on Wella colour, I came across this review of Koloston Colour on the website. The stylist said “I used the same colour on four different clients and never got the same colour twice. You cannot trust the swatch or the colour!”

For me this highlights perfectly all the issues raised. This stylist needs to look in that mirror to understand that the starting canvas was different in each case so the same results couldn’t be expected.

So what exactly is needed? Let’s look at some technical skills.

Technical Skills – Colouring  [ lets take a brief look at some examples]

Fully understanding of the colour wheel and laws of colour

Full understanding of specific colour line in salon and full knowledge of the colour manual

Basic colour application, re-growth application, balancing colour and refreshing colour

Re-growth application on grey hair and colour balancing

Colouring virgin hair

technique challlenges

Full head bleach application

Toning

Highlighting techniques including foil, paper, cap, freehand

Sectioning, formulation, mixing, timing

All other chemical processes including perming and straightening hair

Technical Skills – Styling

Understanding hair types to attain the best results

Cutting and advanced cutting     [a firm foundation of knowledge and skill is key to progressing on]

Razor cutting and free style techniques

Blow drying

Finished looks and up do’s     [ putting hair up can create fear! Once faced the fear has now power]

Avant-garde looks                    [ to create these looks is a journey of discovery in so many ways]

Full knowledge of products for salon and retail use

So for any of us to improve, like that stylist who sent in the review, we have to know honestly where are, where our strengths and weakness lie and then build on this knowledge

Leadership

Our industry is in constant change but is sometimes criticised for lacking vision in some areas. However, there is an ever growing body of professionals that has a firm commitment to our industry, that have a passion for change to raise standards through education and sharing.

Leadership, education, and team incentives will over time and with commitment give any individual that ability to do exceptional work and to create an amazing work environment for all concerned.

Conclusion

This journey, this career, is wonderful – challenging, inspiring, and yes, hard work.

Thank you all for letting me share some thoughts with you today.

 

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Training education choices challenges:


Welcome to BACK2MYROOTS B2MR regular postings of fresh new topic’s http://www.back2myroots.co.uk/          stage work semiar

 

 

With so many options and choices when it comes to training and updating skills  how do you decide where to get the best training the best value for money?

 

Is it through your distributor and in conjunction with one of the major professional companies?

Is it courses seminar’s

Saving to go see the odd platform artist.

Maybe you just don’t bother you know it all you know enough many stylist have this view done my training don’t need any more.

 

We should never stop learning and challenging our selves and their are so many avenues to explore not just your hands on skills

What direction would you like to see your career going in.

Platform work, Artistic team member, Technical educator, Salon owner, Teacher, maybe your passion is competition work, maybe something more down to earth successful and busy we all have different goals dreams aspirations.

 

 

avantgarde Up do work

What ever it is with help you we can only improve with help and sharing experience with each other

with so many products on the market offering new improved chemistry we must have the knowledge and understanding of them to decide if they are what we want do what we require.

In the economy the challenges of building up a successful clientele are more demanding we have to have a edge we have to be able to justify why what we offer what we do is much better that that home colour application we have to be able to explain why.

We have to have the people skills, the service skills, the consultation skills, the communication skills,

do you have all these are you at your best all the time?

When we see in the new’s for the most part people rate happiness as 5.4 that’s plain sad is your glass half full or half empty we are in the business of filling that glass of helping people feel and look better

can you do you do that?

team work show event

 

I have spent many years having lots of training my goal is to share that with others who would like to learn and share my experience both technical hands on, but also the personal the people skills the salon skills the things that make clients want to come back the things that make the salon run smoothly a great place to work create and have fun yes fun  hairdressing has to be fun!!

 

So often we get lost in just trying to busy you should not have to try! If you are on top of your game doing a great job being creative offering great service  you should not have to worry about that appointment book your client retention and so your pay packet.

 

Having the Skill the knowledge being up to date with products both for professional salon use and retail recommendation , Having an understanding of how over the counter colour works being able to explain this to clients all key to that success. having your NVQ qualification is a great start but it is not enough it’s a starting place a foundation from which to grow

Having a salon  but not staying current not inspiring your team will in the end lead to decent.thinking your busy enough and know everything is frankly dangerous and driven by ‘EGO ‘not a healthy place to be.

This is not a lecture just some honest sharing  some insight from many years in our ever changing ever challenging industry it is driven from wanting to share wanting to see the standards be high remain

high for us all to be professional creative and passionate about our work our profession what is a huge chunk of our lives.

interested lets chat and take a journey together many ways to connect.

Via the web site

http://www.back2myroots.co.uk/

Via the Blog

http://back2myroots.tumblr.com/

 

Linked in Professional hairdresser group

http://www.linkedin.com/groups?mostPopular=&gid=3162242

Face book B2MR group page

http://www.facebook.com/group.php?gid=130863906948871

 

Become a follower become a leader become active!! how do you want to connect?

Mike B2MR

 

 

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Ownership, Management, Chair rental


Welcome to BACK2MYROOTS B2MR:

Created as a source of advise education knowledge skill experience a place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.

copy right pending.

Do you own a salon employ staff maybe have chair rental, are you the manager of such an establishment?  are you an employee, do you rent a chair. so many question so many options!  I raise this topic as platform to discussion.

Still focusing on service the salon experience but looking at it from a different angle i would like to do this in the order as above.

As a salon owner and employer how do you set a good example how do you employ the right staff how do you create the environment that projects ambiance that looks amazing yet has the right level of efficient  professional service a place that is welcoming creative filled with highly skilled passionate caring stylists.

Are you an owner who works in your salon if so hands on you can pretty much set the tone and are responsible for all of the above quite a lot  to carry on ones shoulders.

So do you have a manager?

If so this has to be a partnership that works give take listen support each other. As a manager you get to not only over see many aspects of the running of the salon but you are also directly responsible for staff employment moral and most importantly service standards knowledge and education.

If you allow Chair rental how do you control theses stylists when they are paying you rent? how many do you want on a rental agreement how do you attract them, what hours will be covered by them how do you manage this when they are in business of running a mini business within your business.

What support service do you offer them how do you have an influence on the standard the service they offer to have a business totally reliant on Chair rental especially if you are not active as a stylist in your own salon or have an understanding of our industry the salon dynamics is quite a risk.

As someone renting a chair what do you get for your monthly fee?what are your expectations? you and you alone are your business, no owner or manger to blame if things are not going well!

Most stylist who go into a chair rental situation are well established in many cases resent the salon owner who is making a mint out of your work from you and your client’s Chair renters are not typically team players nor do they want to start their own business.

As a renter you still need to be able to have a relationship with the salon owner  you are also responsible for retaining maintaining and bringing in new business providing your working stock, being on time, offering that personal service

Then the things that cross over come to mind does salon owner provide any services in the form of help assistance? Do they keep a level of retail products, do they provide a receptionist to book greet clients, do they offer any help with regard to book keeping your personal business management!

These are all things to consider things that cut into that i just want to do hair and keep 100% of the take it can be quite complex.

Insurance both personal third party liability who is responsible for this? It would be my  suggestion both parties are responsible why? One as owner  providing the salon a place for clients to come to the stylist as the one performing the tasks applying the products taking a fee, both should be covered how is this dealt with?  much to consider.

With all these different examples of in salon situations one thing is inherent the need to communicate the need to work together the need to create the best environment and standard of service to retain clients. a  healthy codependent relationship built on trust understanding and striving for a common goal stability and business success.

lots to consider what are your thoughts and views?

Mike B2MR

 

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