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Respect trust vision. In the salon/Spa


Back2myroots : A place to share thoughts and grow idea’s. B2MR

 Respect Trust vision: “RTV”

Respect:

Do you respect your staff ? Do they respect you? Without respect it can be so very hard if not impossible to have a salon running smoothly without and hitches or staffing issues. How does one gain and retain respect in the work place? First and foremost it’s a two way street other wise known as mutual respect.  How does it work? It’s earned over time by actions, commitment, sharing of a vision. Making positive change happen. Being inspirational to those around you. Being a leader. Being a listener . None of this happens over night it takes time to develop. It can not be brought and yet it is invaluable. Respect encourages those around you to listen and or take action to embrace change. Lack of respect can and is very disruptive it creates many issues especially in a leadership or management situation. Once lost it’s very hard to regain.

In the salon or spa environment respect for each other open communication collaboration will enable the salon to function without distraction, without the disfunction that can be created when respect is lost and chaos per sues. In one of many forms from staffing issues and poor management decisions general morale. An openness with regard to salon /spa running and the big picture a sharing of a vision a willingness to listen and on occasion make changes is all part of being respected being a leader you also must give respect to those around you. Ultimately this contributes to better salon management a better working environment and so creating an atmosphere that works to the benefit of all concerned. Clients can and do pick up on this.

 Trust: 

Closely and many might say running side by side with respect is ‘Trust’ this we build. Without trust it’s really is very hard to function and get anything done. To not be trusted or have trust in some one or some thing creates negativity it will slowly bring you or your business down. If this is an issue you really do need to spend some time think it through. If it’s a person a team mate employee ask the question. Why? Don’t you trust them. Can it be addressed is it a situation that can be fixed. If not before making that tuff decisions seek advise from those around you, those you respect ! If it’s a thing then it’s much easier however good it might be if it’s not working for you and you cannot get past trusting it get rid of it! Don’t waste time and energy on things that don’t warrant it.

Without Trust in a salon between every member of the team decent can rapidly creep in negative energy can be and is so distractive. If this is the case council those team members work mates managers that you respect and make decisions on how to address and deal with any situation that might arise. Don’t be hasty consider the situation what created it. Decide on an informed course of action.

 Vision:

Finally that vision this is yours. In this case it’s of your business but it can relate to any aspect of your life for each and very one should have a vision. In this instance we are relating it to work. Once you have clear vision share it with those around you. Those you Respect and trust make sure they share this vision with you so that you are all working toward the same goal.

By sharing your vision with team members you are not only sharing your vision for the future you are also showing that you respect and trust them. There is a synergy between the three words. That synergy comes to fruition when put into action. When action starts to happen, things start to change, they start to progress. As this happens embark on constructive dialogue with team mates and staff members collaborate encourage  new thoughts and ideas innovative idea’s that might help your vision become a reality for all those sharing it with you.

The look the challenge the journey all working together to make it happen and share in the success. Having a vision a goal is what motivates and drives us sharing a vision with others helps it become a reality.

Have the right team wanting and willing to share your vision respecting your commitment trusting you to share thoughts views opinions trust a willingness to listen and collaborate.

Mike B2MR

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The hair salon Control or collaboration.


Back2myroots : A place to share thoughts and grow idea’s. B2MR.

Management leadership and control Or Collaboration. In the Salon and training facilities:

Certainly not a normal topic for hair related blog but one worthy of discussion and one that may well be of interest to you and your team.

Why a topic an leadership management and collaboration ? Well i think that it’s a very relevant topic to look at. One that can and does get ignored.One that can play a role to successful team building encouraging  creative and innovative thinking and sharing of idea’s in the salon.

At this time I might suggest that the ‘Collaborative thinking’ suggested in this topic could so easily be employed by. Colleges. Academy’s and the Salon’s. To better the. Student. Apprentice and trainee experience of our industry. Creative innovative thinking!

The hair salon it’s our theatre:

What is the salon but a stage what are we but player’s in a play.The play being the unscripted play called ‘The salon today’. This scenario played out daily staring the staff and clients. These unscripted scene’s play out daily evolving as the interaction between client and stylist take place. Entertaining, challenging, rewarding, sometimes thought provoking. What ever the case always different. As the day progresses so does the play some of the cast change be that stylist or clients but the play must go on.

On occasion this this rhythm this natural flow can break down or be interrupted. By an out side force or influence. This can be very disturbing normally caused when some one is trying to hard to be the director and producer. In this instance maybe an over zealous manager maybe an owner who likes to have tight control over the salon and how it runs.

Leadership and management: I believe very important and do contribute to making a salon or spa run more efficiently but this power in the wrong hands can and will cause issue or problems. Good management and indeed leadership occurs when support is given to others providing them with the tools and or environment to do and indeed deliver great service. This becomes hindered when the motivation is not selfless.

Team or group meetings:

How often do you have team meetings? Idea’s are kicked around plans put in place for change and or improvement. How often is the right praise or recognition given to the right person? Appreciation, thanks, reward, incentive.

Some times as managers and owners we forget that it takes many small parts to make the big part work. Some times as manager and or department heads we can fail! How? Because we cannot let go we have to have control we have to be seen as the one holding everything together. We want and need constant approval and recognition for all that is achieved. This does not lend to a good working environment. It’s to ‘controlling’

Control or collaboration:

It takes a much braver person with a bigger vision to encourage collaboration for this means letting go of the rein’s! Collaboration creates ’empowerment’ improves problem solving increases creativity encourages innovation. Why are so many business’s afraid of it? The short answer is that collaborations dangerous! Collaboration relives one’s immediate control. scary ha! This may well sound quite threatening to some owners and managers. Maybe we can look at some reason as to why!

Collaboration to me is: 

A sharing of thoughts visions idea’s. It’s encourages us to step out side of our comfort zone look beyond our own expertise. For this to really work a certain level of ambiguity has to be accepted by all.

The letting go of ‘control’ comes in to play, because for collaboration to work hierarchy has to put to the side. An approach of ‘tribe of doing things’ needs to move in and ‘chief of all answers’ needs to step down ! This should open the doors for ‘thinking together’ problem solving taking action.Talk is not enough!!

Collaboration really only works. When there has to be a flow of all information dialogue and so progress between the group or team. This might be hard for some but it’s key to the team and so to the ‘collaborative thinking process’. Some times conflict can happen this has to be addressed it cannot be ignored. Avoiding it indicates that you don’t know how to fight or stand up effectively. Trade off and compromise skills to learn and employ.

Collaboration: Happens on top of or out side of normal work. It takes commitment it can at times seam  overwhelming and stressful. Sometimes we here the term ‘Oh things would be so much better if we could just collaborate a little more’  But really it’s not that easy. how often is it put into practice?

Collaboration is about friction debate forging of new idea’s and ways to work better together.Owners and managers need to do more than just tell others what to do they have to listen, team members have to have a voice and use it!  You cannot just point out. ‘hey that’s broken’ and walk away! It has to be fixed. The fear is by many. That an opinion will be asked for! When given this opinion must be listened to.

This thinking may well not be right for all. ‘Leadership’ Is to bring this change about. One of direction and focus supported by and with ‘Followership’. The supporting team.’Collaborating together to bring about change and innovation. These efforts should be judged on out come. They offer no reward for’ Individual merit for effort! letting go of preconceived idea’s. All working together for the common good.

Collaboration. Innovation. Creative thinking.All growing together  create solution get past the problem ask the question ‘How’ the rest follows.

It has been intentional to use the same pictures in some case twice it an example of how we can repeat. How easy it is to have the same discussion and little or no action.

If you as an owner and your team are ready for a challenge one that takes commitment and hard work but offers full support to you  and your team to grow your business and deal with the many issues that arise you might be ready to take a look at the passionate team at ‘Salon success’ and all the experience they can offer you. The  many way’s they can show and help you to get the very best from your business.

Mike B2MR

 

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The hair salon: Honesty with clients relationships formed


Welcome to BACK2MYROOTS B2MR: 

 Regular postings of fresh new topic’s.

A place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.

copy right pending

How do we respond to the issue’s and demands that face us in todays salon?

In todays economy? How do we get that edge? How can we compete and attract new business and indeed retain our existing client base? Should we discount? If so how? If yes why? Should a long term client expect special treatment? A deal?

It’s is my view that if we are doing our job properly we should not have to discount. What is properly?  Service. Attentiveness.Skill .Professional and honest advise. Knowledge.Creativity.Passion. If you go to the dentist every 6 months do they offer discount for their service? I think not.

We need to cherish our clients outstanding service consultation genuine caring.

For me as a stylist giving back would be working with community to help raise awareness on certain issues, Charity work fund raising. Making a difference improving things for many. Not just giving out the odd discount to make someone feel extra special!  Check out raising funds locally for cancer relief. Your local addiction centre. Maybe a children’s charity, Aids research, choose a cause that works for you and your staff support it as a team and as a business. When asked for a discount you can say ‘sorry rather than discount we support our given charity’

How many new clients come through our door only to leave never to be seen again?                                                                                                                 

Maybe instead of constantly trying to attract new business we should concentrate on the business we have. It is a fact that over 25% of clients that visit a salon never return.Why is this? Be honest time to look in the mirror ! have we let things in salon slide? Are we paying attention to our clients need wants expectations? Does the salon represent who your are what you do? Does it all come together to make a statement?

‘Welcome we are open for business how can we help you’ 

Looking into the topic of Service that ultimate salon experience:

This by definition is a total package of pampering making our clients feel very special affording a very unique standard of service this can be the environment created the atmosphere furnishing image all key to this experience. This being said we must not detract from importance education knowledge and communication all the tools required for the ultimate consultation. In so many cases the consultation is either very short rushed none caring uninformative.

It does not matter how much time energy and money are committed to the visual the comfort level the service the overall  experience if the  package is not supported by honest caring hands on service from a knowledgeable stylist.The consultation should be your time to shine but it’s also your time to connect with your client  make them feel at ease discover the issues the history of the their hair what brings them to you.

Taking a journey together:
Discover what you can do for them how you can take a journey together to reach their desired goals discuss condition, image, look find out what makes your client comfortable putting people at ease yet taking control comes with experience assure them that everything is possible it just takes time patients and a game plan.I read one comment that suggested turn the conversation to what they client needs and wants! How can we do this if we do not take the time to discover who they are and what those needs and wants might be!

We have to take the time to ask all the right questions and listen to the response. It is not about us or what we think is needed it is up to us to discover unlock those inner needs. The skill is patients and asking the right questions. It is my experience that women do know what they want sometimes by finding out what they don’t want we get an idea of a direction to move toward. The skills we need go far beyond those of just wanting to do hair. To truly succeed we need to be skilled and versed in so many fields communication public and human relations.

I also think that it’s very important to touch on the topic of boundaries we cannot please every client we cannot take the same journey with everyone. Sometimes after a consultation we just know that this is not going to be a fit have the courage to say you don’t think this will work trust me when I say you get more respect and it will not effect your business to have clear and defined boundaries.

In some cases it’s all about the deal. If the deal is the expectation of discount maybe this is not who you want to work with. Making some one feel special and look great offering sound advise solving hair issues is the business we are in. If it takes a discount to make someone feel wanted and special. Then maybe they need to find a discount chain.For the chances are they will never be happy with their hair or the salon or stylist! It is not failure to not get involved it is failure to let your EGO say i can deal with this rather than admitting it’s not a fit and adviser maybe a different stylist or salon.

Lets take a look into our make believe salon: Have that consultation together. This could be you the stylist or you the client!

It could be any where any town on any high street maybe as you read you will think hey that’s me that’s us.

I’m booked into a local salon having been recommended by a friend that the stylist here was very attentive very talented offered excellent service. I’m excited a new stylist a new vision a new look! My friend had been on a Saturday and said the place was very busy another good indication or so we like to think . I work Saturdays Tuesday is my day off My appointment booked  i arrive a little before my appointment I hate being late. It’s 10am as I enter the salon a young lady look up from the reception desk she is on the phone smiles and indicates i should take a seat. It’s early i know but the places is empty!

The receptionist look up having finished on the phone and says can I help you I inform her who I am and that I have an appointment with [ stylist ] she looks at the book vague look on her face then says oh sorry she is not in today I have booked you with [new stylist] not the one recommended, Oh that’s a shame I was recommended oh they never work Tuesdays hum! so why was I not told this when I made the appointment instant unease.Two very young looking stylist appear from the back of the salon talking with each other as they get nearer to the reception i am introduced to one of them as your next client [ warning lights are going off]

This young person takes me to a chair stops chewing her gum long enough to introduce her self to me and say what are we doing  for you today all the time talking to me in the mirror looking at her self.

Time to leave  !!

Are you laughing yet of course this is not you! is it? Trust me it happens all the time and then stylist wonder why they loose business and clients. Yes maybe a bit extreme but i have seen this situation many times. What should this experience for our client be this person who we want to build a relationship with this person the we hope will recommend us and the salon for the service and skill we provide and offer.

The Service the consultation and linked they are both key to success.

From the moment a client enters into a salon the experience begins those first impressions the look the feel of the place the atmosphere.

That first greeting that welcome normally receptionist or a salon staff member who job is to meet and greet. This is a hugely important role if given this role, don’t turn it down it’s a way to hone your people skill.

With new clients some salon will have a questionnaire this is great for both stylist and client it show the salon cares it puts the client at ease whilst waiting for her appointment maybe whilst having a coffee or tea.

From a stylist point of view it gives us back ground information so we can ask the right questions during our consultation without information. How can we give sound advise. Once this has been filled out as a stylist i think it’s important to come a meet your client introduce your self to the client you should already know your clients name this should be on your personal day agenda sheet.

Yes a list of clients for the day].

The service they are hoping for and weather they are new or return or recommend clients. I say hoping for because with out having a consultation all the facts how can we decide what is possible !! we cannot.

Trust me when i say i have seen many stylist work out their days take before the day starts. I have worked with one stylist  who would get into work look at the day sheet and get all the tubes of colour out for that day putting them aside, how could you possible know what a client wants in advance of them of talking with them. How boring ! well this stylist was really very boring personality of a  dead fly!!!

Back to the plot 

First impression count how you look and present your self says who you are its all about the image you project your dress hair makeup! that look that says this is me! what can i do for you? We have introduced our self walked our client though to our work station this area is representative to who you are how you work , untidy dirty chaos does not work! With the clip board on your lap sit next to your client  eye level eye contact remember you have some information to hand so use it. Not what are we doing today !

‘How about’

I see from the information you have kindly filled you you had a hair cut 6 weeks ago  how has that been working out for you. How manageable have you found it as it’s grown out. when that leads into what brings you here today how can i help all leading  open ended questions. This now leaves the door open for easy conversation you have relaxed your client you are starting to build trust.

Personal routine, products used, if chemical service has been carried out on the hair even if not being re done on this occasion it still needs to be touched on for future booking and for advice and comment. Never ever put a colour chart on a clients lap and say what colour do you want today it’s our job as professionals to advise on colour that can work and look stunning. Having established History and indeed wish list we can move on the recommendations.

Style. Look Length. Colour. Products. Styling tips. Maintenance be honest.I like to refer to a relationship as taking a journey together that with patients honesty open the doors to endless possibilities.In closing having a fully booked day is what most stylist long for consistently busy, but consider when fully booked or over booked we lose clients ! Why however good we are the standard of service drops.

Don’t take short cuts, keep clients waiting, you sacrifice your standards for a few extra £££ or $$$$. If you do this and you do more damage than good a dissatisfied client will go else where taking her friends with her! it’s

Service. Reliability. Service consultation. Service. Skill. Oh! Did I mention          

                                             More Service!!! 

It’s not. Discount to buy a relationship buy a client! Salon and business: Support help advise.

Mike B2MR

http://www.back2myroots.co.uk/

If you need a little help advise a little one one time maybe you feel you would like your team to step things up need help i’m just a phone call or e-mail away.

 

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Creative business idea’s for creative people


Welcome to BACK2MYROOTS B2MR:

Regular postings of fresh new topic’s

As Salon owner’s and Manager Stylist’s.

We all have one major things in Common. Do you know what that is ? We all work in the service Industry. It is our job to offer the highest standards of. Service and Consultation.

This is a team effort an experience that starts as the client walks through the door and is greeted by receptionist and salon assistance. As stylists to offer the best advise supported by knowledge and skill.

On going training product knowledge updates are all key factors to staying current and on the cutting edge of our industry.

We are in the business of making clients feel and look good,making them happier!

It is a know fact. That 50% of clients that visit a salon for the first time do not return! Why is this? What is going wrong? We all spend so much time money and energy trying to get new business. We forget about the existing business. We forget to live in the now! Striving and Trying to build up a strong clientele. But constantly driven to look for new clients new ways to attract clients. We use mediums such as Groupon It attracts new business potentially new clients.But can you keep them? There is no magic bullet.

We need to take an honest look at what is going wrong. This has to be done both as. A Salon as a team and as an individual.

 

Clients leave for many reason’s. Poor service. Bad job. Personality issues. Pricing. Oh and a friend telling them about the new wonder salon down the road. That being everything yours is not!

In all of the above instances the only one person who cannot be blamed is. The client. It is our job to cherish care and build up a trusting honest relationship. One that comes for giving the ultimate service.

Change improvements. Salon service. Image. Increased business all possible but it does take. Hard work, Humility, Honesty and caring.

 

Here is a little personal reflection. But it get’s a point home.

earlier this year my dear life friend my dog Zip very sad he is still much missed. He was almost 10 years old. 3 years ago we moved to the Uk from Canada leaving my clients and hair business behind. There is a reason a lesson in this tale

I have stayed in touch with many of my clients will still chat stay connected. It’s easy! How? With so many Media tools available to us. Well I learned a huge lesson in Zip’s passing sad as it was. How loved and how many clients remembered him. The salon. The service. So many postings with messages from people who’s hair I have not done for three years. But they still care they still remember the time we spent together.  They left message s reflecting on this time spent. Why? Because they wanted to. Because they cared. Because we had built up relationships still strong today.

Service Consultation the key.

We get so wrapped up in booking. Being busy. Fitting in as many clients as possible. That we forget that the person that client in the chair is the most important thing. Think less about the money more about the service for one takes care of the other.

Look after that client give the most attentive service make them feel special she will tell friend and so it builds.

Easy just repeat the same system over and over treat every client the same every time as if it were a first visit and they are really special. Fool proof!

Service .Consultation. Communication. Professional product advise. note not sales advise educate the product it will sell it self.

Trust,Respect,Honesty,Relationships,Commitment.Advise,Service,Consultation,

Communication,The keys.

Do you take the time to really listen and give honest advise?

Would you suggest a different look ? If what was being requested would not look good?

Would you suggest not doing a chemical process if you thought condition to poor?

Would you stay late working with a client until happy?

Have boundaries a 15 min rule for lateness no exception ! why it’s easy the knock on effect over the day creates you running late others being effected.

You see both clients and us as stylist have to be accountable for our actions. Make a decision live with the consequences. Mutual respect. Open lines of communication.

Give sound solid honest advise even if it’s not what the clients wants to hear. Do not take on work that is not represent your own high standards and explain why?

More to follow on this topic but enough to digest for now.

For further places to research on going help and advise some very useful links below online support program for you your salon and team. This is a great little read it reminds us what we know and forgot or what we need to know to move forward.

Some useful tools.

As always  hope this is useful and is useful food for thought and personal growth.Mike B2MR

 

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Hair salon the services we offer


Welcome to BACK2MYROOTS B2MR

Created as a source of advise education knowledge skill experience.

 

A place to share thoughts post comments and idea’s on matters relating to hair colouring skill and techniques and anything industry related.

Hairdressing and the Service Industry:

My Blog is about Hairdressing. Products, but also about the service Industry.

Something we as stylists provide  yet in some case the service we don’t offer! we forget! We get lazy.Complacent !!

Quite simply: 

After a bad experience to a highly recommended salon would you expect a client to return would she recommend. This place. This salon. This experience? Maybe but it would not be in a positive way!

The answer is a Big NO! so can you see where we are going with this?

How do you think your client might feel if for  along period of time you have in between hair cuts trimmed her fringe/bangs free of charge just a quick service you give in between appointments.

The one day out of the blue your regular clients pop’s in for a fringe trim you charge her say £5.00 0or £5.00 .will she questions this? is it a deal breaker ? is it enough to make her think twice about the service and the cost? answer yes it is think before you act short term gain long term loss!

The Salon is no different  to any other service related business. How many times are we on a role that busy day fully booked up and yet we keep fitting people in that busy day becomes an exceptional day! or so we think but was it?  In these very competitive times offering exceptional ‘Service’ That totally special experience is key to having and more importantly retaining clients and indeed getting new recommendations.

 

So that Busy day: A salon should be fun full of life. Interaction, friendly, inviting The problem with that busy day that big money earner it’s a short term view to success and reaching a consistent level of steady bookings.

When we over book, keep clients waiting. We compromise the service in some cases we take short cuts we have to seek the help of others, we might get an assistant to do a colour application that we normally do or that blow dry, we have all done this but it does not go unnoticed trust me your client does notice.

{Having that policy of booking and sticking to it  gains respect sets boundaries}

 

So on reflection: Although it was a busy day a big earner it was chaos you fitted new clients in but at the end of the day how many did you loose? a happy client recommends an unhappy client does not!

You will never reach a level steady busy days with good client retention when you take short cuts and over book money should not be the motivator! concentrate on the client the busy days the higher salary will follow! other wise that busy salon will start to look like this!

Whilst the Salon down the road thrives! Maybe with your now moved on Clients! Should this happen to you it’s time to reflect on. What you are doing. How you are doing it and what your real goal is!

We all have to sometimes take a look in that mirror and remind ourselves that no one is indispensable and that service and the client retention Recommendation are key to success.

 

Consultation.

The Key to success is the time you take with that consultation it is important to note that a consultation should not be limited to new clients that little bit of time spent for that quick review with a returning clients puts then at ease makes them feel specialThis is your time to introduce your self to put your client at ease share thoughts ideas, educate them with your knowledge.

Most Importantly be Honest!

In some cases this honesty could be a recommendation that a colour service at this time might not be a good idea but conditioning and working toward that service would.

Trust me this works! you have been honest explained why this may not be a good idea you are building trust,respect, A relationship!

we are in the business of offering service advise solving problems solving solutions.

A tall order far removed from just standing behind a chair talking about yourself in a flaky none caring manner!

As an example when we get hair like this, above slightly over processed looking dull. Condition refresh recommend products: Discuss realistic goals set out time frame book that important revisit all stuff we know all stuff we forget about!

I moved back here from Canada  almost two years ago and still have contact and relationship with clients to this day.

They become friends it becomes a relationship its a journey we take! its  fun!


 

Things to think about! 

Consider clients skin tone, eye colour, how they present themselves!

*Never put a shade chart on a clients lap and say! What colour would you like today!

*Never Compromise your standard.

*Have Boundaries.

* Honesty is best Policy.

* Take the time to listen, be educated, well informed, creative and skilled!

We should also consider help support material to maybe guide us forward.Maybe help us address some of the issues that we have allowed to get a little lacks.The service Communication. Consultation skills.

We all from time to time need to take a step back and seek help and advise.

 

A Highly recommended tool.

We need to use all the tools that are available to us.The ones that motivate us. Ones that are written specific to the issues around our industry by passionate professionals who have so much to share and offer to us. One helpful read is the book below written by Karen Lynch it’s very insightful on so many aspect of owning and running a salon and motivating staff.  She is a driven motivated passionate industry professional.

In this book 

Karen takes you along on a journey of discovery and challenges. Two stylist discovering the challenges the emotion roller coaster of success

                                                       http://www.doubleyoursalonsales.com/

It’s is very much hoped this will soon be on sale here in the Uk but you can order via the web link.

Having read the book and watched the educational DVD’s and as some one who has nothing to gain from this recommendation apart from sharing it as a tool that I think very inspiring written by someone with a solid background and so an understanding of the issues we all come across daily in the salon as either an owner manager or stylist.

Mike B2MR


 
Comments Off on Hair salon the services we offer

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Politics of hair colour in who & what can we trust!


In Colour we trust: In stylist we trust! do we deserve this trust?

Quite a Topic and one that both hairdressers and Clients the public we serve can think on.

Below a before shot above after shot some one who wanted to pay for service to have an experience.

As a client who has decided to go into a salon for a technical colour service your hope your thinking has brought you to this place because you have decided to pay for the service knowledge expertise of a professional hairdresser colour expert technician.

You have made this choice rather than enter into the world of home hair colour,

Quite frankly another area that needs so much more attention spent on it, for the consumer with regard to knowledge and honesty about the products how and why they work, what they do, realistic and true expectations.

As a stylist working in a salon offering your skill and service just by being in the salon environment you are making the statement that you are a true professional educated and knowledgeable, or at least one would hope so.

Then my question is why do so many women turn to Home hair colour? lets be honest it’s not all about saving money, and if it is about money then we as stylist have that challenge to prove that you get what you pay for to justify the salon experience.

The Experience starts with image first impressions of both the salon and the staff appearance you only ever get one chance for a first impression. secondly its the time you have for consultation your time to shine sell you self your skill knowledge, listen advise be honest ask question your in control or you should be, by being in control the client should feel comfortable she is in good hands.

Not the way to do application:

Easy ha!

Then why so many disillusioned clients why do we still see over processed hair drab dull colours, why so many articles from women unhappy with their hair, why so many reviews written about a bad experience

That’s not me i hear you say, who does this guy think he is! great that’s the reaction i  want,

But oh so much of the time it’s seems all about the money get them in get them out, under skilled under qualified people colouring hair lacking in knowledge and skill but with a Ego the size of a salon.

Why where does it come from?

Is it something instilled at college at the academy fake it till you make it. an attitude that once you have qualified you have made it you know all their is to know. you can go into a salon or go mobile calling your self a true professional.

When we have some many young people in college doing hairdressing and 14 year old students doing basic hairdressing as part of their school lessons, who decides on standards NVQ what does that mean when so many have it and yet are un-skilled! over half the students in one college i had experience with were wasting their time and that of the tutors, of the 14 year old students it was a way of getting out of other subjects but getting a qualification or accreditation upon leaving school what does this say!

Understanding your colour line:

When it comes to professional hair colour salons and stylist it’s a fact that salon change colour lines because the one they have does not work for them. it does not lift, the reds don’t hold, the ash shades to green, the pigment cannot control the lift! sound familiar, then why?

Professional colour companies know that hairdressers salons change colour lines through dissatisfaction this is why they constantly bring out new repackaged lines. there are differences between in quality but with the top names they pretty much work the same way pigments vary but quality and chemistry quite standard so why change?

Here it is! IT’S EASIER TO BLAME THE PRODUCT THAN ADMIT LACK OF KNOWLEDGE!

As a former educator for a colour company i have seen so many salon owners bow to pressure from staff to change a colour line through dissatisfaction lack of skill and knowledge.

It is so hard for a manager or owner to suggest the issues lies in the mirror! If we take the time to read the education material in a manual part of a shade chart {yes the black stuff next to the pictures}To go on the education up dates to do in salon training model fun nights to play experiment, get to understand your colour line.

Simple things: this is all true when toning at the basin on pre lightened hair that is still tad yellow using ash toner! then blaming the product because it’s sludge green ha ha you laugh it happens.

or mixing a colour up but because you have chosen possible to higher voloume of peroxide to counter act this you squeeze in a little ash then oh maybe that was to much so in goes some gold! yipee green again! guys this goes on!

So for the client who has been part of one of these salon situations these case of poor quality of work how are they supposed to respond? having wanted that salon experience, having wanted to feel pampered and a million dollars..but having left feeling nothing but resentful of the whole experience!

They want to trust know they are in good hands, as stylist we have to go so much further with the service we offer, but we owe it to our selves and the client to invest in our skill get the knowledge get the education learn our trade.

become experts in every aspect of our field this does not happen over night i don’t think we ever know everything thing but the goal the motivation should be to know as much as possible keep pushing your self to be better and share this this knowledge with Clients and work mates

For the client who has had a bad experience i say do not give up on a professional service just research find the good ones do not settle for second best.

Build a relationship built on trust and understanding and honesty about goal and expectations.

At the end of the day you should be able to put more trust in the salon the experience than you can that small box on the shelf at the supermarket that covers Grey makes you look younger healthier all in 10 minutes and for under a fiver!!!!!

I have written this to push buttons ask questions get reaction!

here is my web site this also links into my blog comments can be left good or bad.

http://www.back2myroots.co.uk/

Mike B2mr

 
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Posted by on May 6, 2010 in Hair Colour

 

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